“These were not delivered and I have had to wait weeks for them to contact Hermes.. and it is still not resolved. It has been 2 weeks and still no jackets or refund. I ve been told today that once Hermes have replied I will be refunded. I have been very patient but now feel I am chasing them. I have bought 4 jackets now as my boys started school and they needed jackets and I dont see why I should be out of pocket! Ive been talking to Sarah who is lovely, but I need this sorted and I need my refund.”
“Jumper good quality, service is shocking paid to upgrade my delivery and waited over 2 weeks. No offer to refund the delivery charge even though extra was paid. No communication to tell you it was going to be late won’t be ordering again.”
“Hi am being asked for feedback and my item has not yet arrived. It was ordered a few weeks ago and I have not yet received it. There have been no comms to explain the delay.”
“Absolutely rubbish service I placed an order on the 13th September and the order is still not with me, I've paid for items i haven't got which feels a rip of it is now 6 days since I placed my order, only one communication from activewear days ago asking me to confirm my address which incidentally is exactly the same as on my original order, not heard anything since very poor communication not impressed”
“Ivw had a really bad experience with Activewear group!
They offer a 'Express's postal service that you pay extra for however on both occasions my items were not even delivered within a normal time frame they were both almost 7 days from date of order. I was refunded for the 'Express' postage I had paid, whilst this may be an error happening once, twice just screams incompetence! I wont be shopping with this company again.
I'm still waiting on my refund from my first order that I returned!”
“poor customer service. I returned items due to them being too small and haven't received a refund as requested. had no response to my e-mail requesting the refund either.”
