“delivery time frame was way over the 7 days very disappointed with how my complaint was dealt with. Website never stated a delay with deliveries after the new year. Misleading”
“Pretty hard to give a review when I haven’t received it yet been a month now and on top of it no tracking? Dunno I did the mistake of ordering it with you guys never had an issue before getting from the uk..... I’d be embarrassed if I was you... enough said very disappointed.”
“I had received the item without problem, but unfortunately the wrong size for the person i was buying it for as a gift.
I have emailed three times enquiring about an exchange and also called twice leaving answer phone messages. I have had no response and have been forced to now buy a similar item from a more responsive seller. I am out of pocket as I am now left with the original unused item with no way of returning it seems. One very disappointed customer!”
“lost original cap (ordered and delivered quickly by activewear) - so purchased another one on 21st December. Had email on 3rd Jan to say it's on its way. Not arrived after a week, I emailed and have had no response... Still waiting”
“Horrendous Service from www.activeweargroup.com DO NOT Purchase from here at all costs. I recently purchased two Regatta Microfleece zipped tops and paid for Express delivery. I actually received the products nearly TWO Weeks after ordering. ZERO communication from Customer Service. No acknowledgement from emails what so ever. Very disappointed”
“It’s been weeks and still not shown up. I’ve now been asked for a review which makes me worried that it’s been forgotten.
I also have a tracking link which just goes to google.com. Probably not a good sign either”
“Product returned for a smaller size 2 weeks ago, chased up with an email for the replacement but absolutely no response from the Activeweargroup. I will now have to pursue a claim via Paypal.”
“My item arrived whilst I was away
(so arrived One week late according to the dates sent to me by Activewear) When I returned from my holiday I emailed twice, called several numbers and left messages but have never had a reply to either. I want to return the unused goods but have no address or label to return to., and it seems no one is bothered to help.
I would NEVER use again”
“Ordered a winter coat £62, turned our that it did not fit me, paid for return, sent it back via royal mail signed for the next day, have been waiting over a month now for a refund. No one replies to my emails. Absolute joke. Had to dispute the charge with my credit card provider. Still waiting for an answer.”
