“Ivw had a really bad experience with Activewear group!
They offer a 'Express's postal service that you pay extra for however on both occasions my items were not even delivered within a normal time frame they were both almost 7 days from date of order. I was refunded for the 'Express' postage I had paid, whilst this may be an error happening once, twice just screams incompetence! I wont be shopping with this company again.
I'm still waiting on my refund from my first order that I returned!”
“poor customer service. I returned items due to them being too small and haven't received a refund as requested. had no response to my e-mail requesting the refund either.”
“I ordered a large in this zip up hoodie, I am a size 14 and it was way to small I gave them to my granddaughter who is size 10 and they only just fit her, definitely not true to size very disappointing 😡😡”
“I ordered my item nearly 6 weeks ago. It has not arrived. I have sent an enquiry email, with no reply. The last email 5 weeks ago stated my item had been dispatched. The courrier tracker system states they have not recieved the parcel I fully understand the difficult situation with covid-19 at present, but i feel this delay is excessive!
I will be very reluctant to recommend or use this company again if i do not receive correspondence soon.”
“Sorry but I’m really disappointed one of my aprons is no been fought in the sewing machine along the bottom and is hanging down. Apart from that I’m pleased with the item”
“Terrible service. Active Wear actually contacted me to remove my review... even though they have still not replied to my emails requesting my refund of goods I HAVE RETURNED. I have UPS confirmation of delivery back to the returns department. DO NOT USE THIS COMPANY”
“Item arrived & zip broke as soon as you tried to use it- then the actual zip mechanism didn’t work either and couldn’t unzip. Wouldn’t recommend”
“I have returned the trousers as they are to small not true to size. Not happy that not only paid £3.90 for delivery but also £3.60 for returning the item. Ps still waiting on bank refund for item, I also emailed yourselves to apply for a pre paid returns label, but not even a rely.”
