Hi E. Davies,
Thanks for sharing! It's awesome to hear that the ActivTrader terminal won you over. We built it to deliver a smooth, modern experience, so knowing it replaced MT4/MT5 for your daily trading is a huge win for us.
If you need any help, please get in touch with us.
Kind regards,
ActivTrades
Client Services
Ciao Max Bracher,
grazie per il tuo feedback.
È bello sapere che ActivTrader ti sembra affidabile per il tuo trading forex e che non hai problemi con l'invio degli ordini. Un'esecuzione rapida e trasparente rappresenta una parte importante dell'esperienza di trading, soprattutto quando si opera su coppie di valute.
Ci fa piacere che la piattaforma supporti le tue operazioni in modo semplice e pratico.
Se dovessi aver bisogno di aiuto con le impostazioni della piattaforma o gli strumenti per gli ordini, il nostro team è sempre a tua disposizione.
Cordiali saluti,
ActivTrades
Servizio Clienti
Hi there Mauro,
We highly appreciate your feedback.
Transparency and accessible trading conditions have always been one of our main values. While spreads on our website are indicative, we aim to deliver the tightest spreads to maximize traders’ gains on each trade. This applies to all asset categories, from forex majors to crypto and exotics.
We wish you good luck and continued success in your trading.
Kind regards,
ActivTrades
Client Services
Ciao Fosco T. Amoruso,
la formazione è un pilastro fondamentale in ActivTrades e andiamo molto fieri del nostro programma di webinar. Il nostro obiettivo è sempre stato quello di offrire approfondimenti di mercato pratici e di alta qualità, guidati da veri esperti del settore. Queste sessioni complete sono disponibili sia in inglese che in italiano, per assicurarci che la nostra comunità diversificata possa accedere a una formazione di alto livello nella lingua che preferisce.
Se dovessi aver bisogno di assistenza, non esitare a contattarci.
Cordiali saluti,
ActivTrades
Servizio Clienti
“I use two platforms. First, it is the broker's proprietary ActivTrader platform, and second is TradingView. TradingView I use for charting analysis, utilizingg custom indicators from vendors. And for order execution, I use the mobilhe app. It's just so smooth,”
Hello there Victor L.,
Thank you for taking the time to share your feedback with us!
We are pleased to hear that you have found an effective workflow by combining TradingView for your market analysis with the ActivTrader mobile app for order execution. We aim to provide flexible platform options that allow our clients to trade in the way that best suits their individual strategies and preferences.
It is especially encouraging to know that you find the mobile trading experience smooth and reliable. Delivering intuitive platforms and efficient execution across all devices remains one of our key priorities.
Thank you for your continued trust and support.
Kind regards,
ActivTrades
Client Services
“Trading terms are just average. Nothing to complain, but nothing to highlight, too. The most positive aspect of using this broker is how professional they are when handling withdrawals!”
Hey G. Pearce,
Thank you for your feedback! We're glad our withdrawal process met your expectations - reliability is a top priority for us.
We appreciate your honest take on our trading terms too, and always welcome specifics if there's anything you'd like to see improved.
Thanks for choosing ActivTrades!
Kind regards,
ActivTrades
Client Services
“found out about this broker on TradingView. It's among the few that has full integration with TradingView, and it has a reward, I think it sm smth like "Best CFD Broker in LATAM region"”
Hello Delfino,
We’re thrilled you found us through TradingView! Delivering a seamless integration and being recognized as the Best Broker in LATAM are achievements we're very proud of.
If you ever need assistance setting up or trading, our support team is here for you 24/5. Wish you great success in the markets!
Kind regards,
ActivTrades
Client Services
“S'ils proposaient plus d'options pour les comptes, la plateforme serait encore mieux. Les options proposées pour l’instant sont un peu limitées, mais le côté positif, c'est que les frais de transaction et les spreads sont faibles. Et le service est de bonne qualité”
Bonjour Philip Simon,
Merci d'avoir pris le temps de nous faire part de vos commentaires !
Nous apprécions la sincérité de vos retours et sommes heureux de constater que nos frais de transaction, nos spreads et la qualité globale de nos services répondent à vos attentes. Nous nous efforçons constamment d'offrir des conditions de trading compétitives ainsi qu'un service client réactif.
Nous apprécions également votre suggestion concernant les options de compte. Votre retour, comme ceux de nos autres clients, nous aide à mieux cerner la diversité de leurs besoins et de leurs attentes. Nous en tenons soigneusement compte dans l'évolution continue de notre offre.
Merci de votre confiance et de nous avoir fait part de votre expérience !
Cordialement,
Le service client
d’ActivTrades
“Activtrades is a solid broker with good execution speed. Been using them for a while now and didn’t experience any major issues. Withdrawals are processed well too, but slight delays may occur.”
Hello Pejo Fajdiga,
We are thrilled to hear that you are satisfied with our execution speed and overall service.
Regarding withdrawals, we always aim to process requests as quickly and efficiently as possible. While minor delays can occasionally happen due to external banking procedures or payment provider processing times, please rest assured that our team works diligently to minimize any inconvenience.
If you ever need assistance, our support team is always here to help!
Kind regards,
ActivTrades
Client Services
“I absolutly love trading here! The feeling of instantaneous execution speed is amazing. So happy with the suport team too, they are angels. Always help me on time”
Hello there CBatanero,
Thank you so much for this wonderful review - it truly made our day!
We're delighted to hear that you're enjoying the instantaneous execution speed on our platform. Providing fast, reliable execution is a top priority for us, so it's fantastic to know it's making a real difference to your trading experience.
We're also thrilled to hear such kind words about our support team - we'll be sure to pass along your feedback, as they'll be genuinely touched to be called "angels"!
Thank you again for your trust and enthusiasm - it means a great deal to us. We look forward to continuing to support your trading journey for a long time to come!
Kind regards,
ActivTrades
Client Services
“Überweisungen per Debitkarte und E-Wallet funktionieren so reibungslos, dass Einzahlungen fast sofort erfolgen und man sofort mit dem Traden beginnen kann. Auszahlungsanträge werden korrekt bearbeitet, allerdings dauert es etwas länger. Dennoch erfolgt die Auszahlung innerhalb der üblichen Fristen und ohne versteckte Abzüge.”
Hallo R_Gildemeister,
wir freuen uns, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu unseren Zahlungsprozessen mitzuteilen! Es macht uns wirklich große Freude, solch positives Feedback von unseren geschätzten Kunden zu erhalten.
Wir freuen uns sehr, dass Ihre Einzahlungen per Debitkarte und E-Wallet schnell und reibungslos verlaufen sind. Eine schnelle Verarbeitung von Einzahlungen kann entscheidend sein, wenn Händler Marktchancen ohne Verzögerungen nutzen wollen.
Wir freuen uns auch über Ihr ehrliches Feedback zu den Auszahlungsfristen. Es stimmt zwar, dass Auszahlungen aufgrund der Bearbeitungsschritte etwas länger dauern können, aber wir freuen uns zu hören, dass alles wie erwartet angekommen ist und keine unerwarteten Gebühren angefallen sind!
Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Sollten Sie jemals Hilfe benötigen, steht Ihnen unser Team jederzeit gerne zur Verfügung!
Mit freundlichen Grüßen
ActivTrades
Kundenbetreuung
Hello George Bucsa,
Thank you so much for sharing your thoughts with us! It truly makes our day to receive such wonderful feedback from our valued traders.
We are thrilled to hear that the trading conditions have been working well for your scalping strategy! Active traders like yourself often keep a close eye on spreads, so it is fantastic to know that our pricing has met your needs. Rest assured, we are committed to keeping those trading fees low!
Wishing you continued success in the markets! And if you ever have any questions or concerns, do not hesitate to reach out to our customer service team.
Kind regards,
ActivTrades
Client Services
“Ho torovato pace nel trading qui! Broker semplice, ma allo stesso tempo performante che sostanzialmente fornisce tutte le funzioni essenziali che volevo: future sugli indici, spread stabili, esecuzioni e pagamenti affidabili.”
Ciao Niemir S,
Grazie per aver condiviso la tua esperienza con ActivTrades.
Siamo lieti di sentire che hai trovato qualcosa che “calza a pennello” per le tue necessità di trading e che apprezzi la semplicità ed efficacia della piattaforma.
È fantastico sapere che i future sugli indici, gli spread stabili, l'esecuzione affidabile e i processi di pagamento fluidi hanno tutti contribuito alla tua esperienza di trading positiva. Il nostro obiettivo è proprio quello di fornire questo equilibrio tra semplicità e solide condizioni fondamentali di trading.
Apprezziamo davvero il tuo feedback e ti auguriamo di continuare il tuo percorso di trading con ActivTrades all'insegna del successo e della costanza.
Cordiali saluti,
ActivTrades
Servizio Clienti
“they offer different platforms, and i did my trades on activtrader + did some using tv charts (nice addition btw), and they both did well for my sessions when I was trading big tech stocks. The market data got loaded clearly, and it wasn';t hard for me to check the market changes.”
Hello Flavius,
We are pleased to hear that both our ActivTrader platform and the TradingView integration have effectively supported your trading sessions, particularly when working with major tech stocks.
Our team strives to provide clear, accessible market data and intuitive tools to ensure our clients can make informed decisions with ease. It is great to know that these features are meeting your needs. If you need any help, reach out to us.
Kind regards,
ActivTrades
Client Services
Ciao Luigi Endrizzi,
Grazie per aver condiviso il tuo feedback!
È fantastico sapere che consideri affidabile la nostra esecuzione degli ordini e che gli spread sulle principali coppie di valute soddisfano le tue aspettative! Esecuzioni stabili e prezzi competitivi sono cruciali per un'esperienza di trading fluida, specialmente nel dinamico mondo del forex. Per questo motivo ci impegniamo a mantenere alto lo standard dei nostri servizi!
Nel caso in cui, in futuro, avessi bisogno di assistenza o avessi delle domande, il nostro team è sempre qui, pronto ad aiutare!
Cordiali saluti,
ActivTrades
Servizio Clienti
Hello E. Ricci,
We are committed to providing tight, institutional-grade spreads on our major global indices to ensure your entries and exits remain as cost-effective as possible. We prioritize full transparency regarding overnight financing. You can view the current swap rates directly within our trading platforms, allowing you to accurately calculate your holding costs before opening a position. Our infrastructure is built for stability and speed, helping you manage your trades with confidence throughout the week.
If you need any help, please get in touch with us.
Kind regards,
ActivTrades
Client Services
Hi there! Thanks for checking us out and sharing your feedback. We're glad you spotted us on TradingView! We put a lot of effort into maintaining highly competitive, stable average spreads across our stock indices, so it’s great to hear that stood out to you.
Enjoy trading directly through TradingView, and please let us know if you ever need any assistance!
Kind regards,
ActivTrades
Client Services
Hi Lorenzo Rinaldi,
We appreciate your suggestion regarding more account options. While we currently focus on providing highly competitive institutional-grade spreads and flexible execution across our existing accounts, we are always looking for ways to enhance our versatility.
Your demand for more tailored trading terms has been passed directly to our product development team. Thank you for your feedback!
Kind regards,
ActivTrades
Client Services
Hello Agustin S.C,
Thank you so much for your kind words! It truly brightens our day to receive such positive feedback from our traders, as it keeps us motivated.
We are thrilled to hear that our customer support team has been there for you time and again. It is important to us that traders can count on prompt and helpful assistance whenever they have questions.
We appreciate your continued trust in us, and remember, we are always here for you whenever you need support!
Kind regards,
ActivTrades
Client Services
“Ich habe nicht ganz verstanden, wozu sie eine eigene Plattform haben, wenn das Design doch dasselbe ist. Nachdem ich jedoch einige Zeit dort verbracht und Trailing Stops für Teilgewinne eingesetzt habe, bin ich mittlerweile ein Fan von ActivTrader geworden.”
Hallo E. Goethe,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es freut uns zu hören, dass sich Ihre Meinung über die ActivTrader-Plattform positiv entwickelt hat, nachdem Sie sich näher mit ihren Funktionen beschäftigt haben. Zwar sind Einfachheit und Vertrautheit im Design bewusste Bestandteile des Plattformerlebnisses, wir haben aber auch das Ziel, praktische Tools bereitzustellen, die die Effizienz und Flexibilität beim Traden steigern können. Es ist schön zu wissen, dass sich Funktionen wie Trailing Stops und Teilgewinnmitnahmen bei Ihren Handelsaktivitäten als nützlich erwiesen haben.
Wir bedanken uns für Ihre konstruktiven Anmerkungen und freuen uns, dass Sie ActivTrader jetzt gerne als Plattform nutzen.
Mit freundlichen Grüßen
ActivTrades
Kundenbetreuung
