“They're pro's. This I was able to see in the webinars, how do they percieve trading, as actiivitty that requires some effort. No HOLY GRAIL, smth valuable still.”
Hello there Fachtna O.
Thanks for your very thoughtful review.
You have perfectly captured the essence of what we aim to achieve with our education program. You are absolutely right, as there is no universal ""holy grail"" in trading. The financial markets are indeed a vast sphere, and successful trading is about finding a strategy that resonates with your unique personality, risk tolerance, and dedication. Our goal is not to provide a one-size-fits-all solution, but to equip you with the knowledge, tools, and diverse perspectives from our professional traders so you can develop your own edge.
Hearing that you consider our education the best part of your experience and that you actively engage with our webinars is the highest compliment we could receive. You can always rely on us for any assistance you may need.
Kind regards,
ActivTrades
Client Services
“I’m trading on an individual account and the spreads are pretty tight, but if I’m not mistaken the trading conditions may vary de[pending on regions, right? I mean I could use high leverage here, while my friend in the EU couldn't get access to such leverage. Anway, I’m not complainings, so far so good.”
Hello there Patrick Frei,
Thank you for your feedback and for bringing this to our attention!
You’re correct that trading conditions can vary slightly depending on the region, mainly due to regulatory requirements. However, the account offering itself is designed to remain consistent for all our clients, regardless of their location.
If you’d like more details or clarification on the account types available in your region, our support team will be happy to walk you through everything step by step.
Please don’t hesitate to reach out. They’ll ensure you receive all the necessary information!
Kind regards,
ActivTrades
Client Services
“Auszahlungen funktionieren gut und wenn man diese vor Mittag britischer Zeit beantragt, werden sie noch am selben Tag bearbeitet. Die Bank braucht etwa sieben Tage, also eine ganze Woche. Mit einer Karte dauert es in der Regel länger. Das war meine Einzahlungsmethode. Ich musste einen Ausweis und eine Stromrechnung einsenden, um meine Identität nachzuweisen. Obwohl ich nicht gerne Kopien meiner Dokumente versende, ist es für das KYC-Verfahren wichtig, weshalb ich es trotzdem getan habe. Alles gut.”
Sehr geehrter Sven Waechter,
vielen Dank für Ihre freundlichen Worte! Wir fühlen uns geehrt, Ihr bevorzugter Partner zu sein, und werden unser Bestes tun, um einen hohen Servicestandard aufrechtzuerhalten.
Mit freundlichen Grüßen
Dear Renato Espino,
Thank you for sharing your experience with us.
We’re thrilled to hear that your trading journey with ActivTrades will meet your expectations. Our goal is to make trading as straightforward and transparent as possible, so you can focus on your strategy without unnecessary complications.
We appreciate your trust in our proprietary platform. You can also connect your ActivTrader account to TradingView.
If you ever have questions about account types, trading models, or platform features, our support team will be more than happy to guide you.
Kind regards,
ActivTrades
Client Services
“I follow almost every webinar they hold, and would recommend it to anyone. not only beginners, but to everyone who is open to learning and improving.”
Dear Saffiro_S,
Thank you very much for your review of our educational and analytical resources.
We're pleased to know you found them useful in your trading.
Our primary goal is to provide traders with a broader range of essential tools to enhance their trading experience. Whether it's practical market webinars from industry experts, weekly technical and fundamental market insights, or tutorials, we ensure that traders will not be left one-on-one with the complex financial landscape.
Feel free to get in touch with our support team if you need any assistance. We're happy to see you on board.
Kind regards,
ActivTrades
Client Services
“Un compte individuel suffit largement. Je ne comprends pas pourquoi les gens se plaignent de la diversité des types de comptes. Sur cette plateforùe, je peux trader avec des spreads serrés, un effet de levier élevé et des swaps qui sont bas. C’est pas mal.”
Bonjour Lucas M,
Merci d’avoir laissé un avis.
Nous sommes ravis que votre expérience de trading avec le compte individuel ait été satisfaisante.
Chez ActivTrades, nous comprenons l’importance des frais de trading tels que les spreads et les swaps, et nous faisons tout notre possible pour les maintenir aussi bas que possible afin de favoriser des opérations fluides. Nous offrons également un effet de levier compétitif sur différents instruments, mais nous vous encourageons à garder à l’esprit qu’un effet de levier excessif comporte des risques. Veillez à toujours gérer les risques encourus avec prudence lorsque vous tradez avec un effet de levier.
Nous vous souhaitons beaucoup de succès. N’hésitez pas à nous contacter si vous avez des questions.
Cordialement,
Le service client
d'ActivTrades
“Allein aufgrund seines Auszahlungssystems war dieser Broker eine gute Wahl. Kartenzahlungen werden hier wesentlich schneller abgewickelt als bei anderen Anbietern. Möglicherweise weil ihr Hauptsitz im Herzen Europas angesiedelt ist.”
Hallo Ben Wagner,
Danke, dass Sie uns von Ihrer Auszahlung bei uns erzählt haben.
Es freut uns, dass Sie mit der Geschwindigkeit und Sicherheit zufrieden sind.
Unser Ziel ist eine zeitnahe Abwicklung von Ein- und Auszahlungen, da wir wissen, dass dies den Tradern sehr wichtig ist. Wir halten alle branchenüblichen Verfahren wie KYC und AML ein, um die Sicherheit aller Transaktionen zu gewährleisten. Tradern, die mit Zahlungsverfahren über Nicht-Banken vertraut sind und schnellere Auszahlungen wünschen, empfehlen wir die E-Wallets Skrill und Neteller sowie Kryptowährungen. Wir wissen aber, dass einige Trader Kartenzahlungen und Banküberweisungen bevorzugen, und bemühen uns deshalb besonders, ihre Anfragen zügig zu bearbeiten.
Unabhängig von der gewählten Zahlungsmethode stehen wir Ihnen gerne zur Verfügung, um den Vorgang reibungsloser zu gestalten. Bitte kontaktieren Sie uns jederzeit, falls Sie Unterstützung benötigen.
Mit freundlichen Grüßen
ActivTrades
Kundenbetreuung
“It’s great to have tradigview as the platform option here! Even this login problem, when you need to relogin everytime didn’t cast a shadow on this advantage P.S withdsrawals are fast”
Hello there Fisher Swanson,
Thank you so much for leaving us your feedback.
We take pride in giving access to various powerful and recognized platforms, including prominent TradingView. Regarding your login issue, unfortunately, it appears to be an issue on the platform's side. We continually work on improving our trading services and assure you that this issue has been taken into consideration.
If you face these login difficulties again, please feel free to contact our customer support team. We're here to assist you with any matter.
Kind regards,
ActivTrades
Client Services
Hello there Alan Henchy,
That’s great to hear, and thank you for sharing your experience!
We’re glad your withdrawal was processed smoothly without any extra steps. Building trust with our clients is very important to us, and feedback like yours shows we’re on the right path.
If you ever need help or have questions in the future, our team will be happy to assist!
Kind regards,
ActivTrades
Client Services
“ActivTrades mi ha sorpreso positivamente, dal momento in cui mi sono registrato, non ho avuto grossi problemi facendo trading qui. Il servizio clienti è stato proprio efficiente e utile... COMPLIMENTI! 💪”
Gentile AVenneri,
Grazie per le tue belle parole e per aver dedicato del tempo a condividere la tua esperienza.
Siamo felici di sapere che non hai riscontrato problemi nel tuo percorso di trading con ActivTrades e che il nostro servizio clienti è riuscito ad assisterti in modo rapido ed efficiente. Fornire un supporto affidabile e un ambiente di trading perfetto è una delle nostre principali priorità.
Se dovessi avere bisogno di ulteriore assistenza o in caso di domande, non esitare a contattarci in qualunque momento.
Cordiali saluti,
ActivTrades
Servizio Clienti
Dear Luigi U,
Thank you so much for leaving us your review.
We’re proud to be multi-regulated by recognised financial institutions, providing safe and credible trading services all over the world. This is what we strive to achieve because we understand how important it is for our traders to know that there is someone ready to back them up. As for trading costs, we maintain a transparent and reasonable approach, charging only variable spreads, depending on the current market conditions and asset type. You can learn about indicative spread by clicking on any asset in our website’s “Markets” section.
Please don’t hesitate to reach out if you have any questions or suggestions. We’re happy to see you on board.
Kind regards,
ActivTrades
Client Services
“On an invidual account spreads are very tight and I don’t lose a lot on trading costs. I wish they would already add a free swap account, I’m looking forward to it.”
Hello Louis Walsh,
We are pleased to hear that you are finding value in our competitive trading conditions, specifically noting our tight spreads and low costs. Providing efficient and transparent pricing is a key priority for us.
Regarding your point about a swap-free account, this option is indeed available for clients who require it. You can find full details, including the terms and conditions, on our website here: www.activtrades.com/en/tradingaccounts/islamic-account
If you are interested in this account type or have any further questions, please do not hesitate to contact us.
Kind regards,
ActivTrades
Client Services
“No doubts in the credibility of activtrades, but I though their spreads would be much better, the spreads were wider in london session and us session as well.”
Hello Santiago,
Thank you for your valuable feedback.
We appreciate your positive remarks regarding the credibility aspect. We are committed to complying with the most relevant international financial regulations to ensure legal transparency.
Regarding the difference between bid and ask prices, maintaining low spreads is one of our top priorities. Spreads may fluctuate due to market volatility, particularly during periods of increased activity such as the opening of the New York session for US stocks. We advise exercising caution during these times.
We wish you successful trading. If you have any questions, please do not hesitate to contact us.
Kind regards,
ActivTrades
Client Services
Hello there Preston,
Thank you for sharing your feedback!
We’re glad to hear you value our tight spreads. Maintaining competitive pricing, especially on major pairs like EUR/USD, is something we strive to provide for all our clients.
If you have any questions about our trading conditions, please don't hesitate to contact our support team at your convenience!
Kind regards,
ActivTrades
Client Services
“The payment system is pretty good. I like that they have included usdt in it, this is my favourite method for its speedy and relatively cheaper transfers”
Hello there Alejandro Leon,
Thank you for sharing your experience!
We’re glad to hear you appreciate the flexibility we provide with USDT payments. At ActivTrades, we strive to offer convenient and modern payment options while maintaining security and transparency.
If you have any questions about deposits or withdrawals, our support team is always ready to assist!
Kind regards,
ActivTrades
Client Services
“I have very decent experience with activtrades. When it comes to trading conditions, you should know that all is transparent and displayed on their website. I didn’t encounter any weird surprises when I started trading, everything was as promised. When it comes to withdrawing from your account, all you need is to verify ur acc and expect no further issues. I had no issues so far”
Hello there KuTTner,
Thank you for taking the time to share your detailed experience with us!
We’re very happy to hear that you found our trading conditions transparent and in line with what we promise on our website. It’s also great to know that your withdrawal process went smoothly after verification. Transparency and reliability are exactly what we aim to deliver.
If you ever need assistance or have any questions, our support team is always here for you!
Kind regards,
ActivTrades
Client Services
Bonjour Balzac,
Merci beaucoup d’avoir partagé votre expérience de trading sur l’indice GER40.
C’est un plaisir de savoir que nos spreads correspondent à vos attentes en matière de trading. Nous nous efforçons de proposer des prix compétitifs sur l’ensemble des sessions, en mettant l’accent sur la stabilité et des spreads proches des objectifs. Nous savons combien les spreads sont importants pour les traders qui opèrent en cours de journée ; nous nous réjouissons de pouvoir leur offrir davantage d’opportunités pour optimiser leurs gains.
Votre avis illustre parfaitement que notre offre est sur la bonne voie. N’hésitez pas à nous contacter si vous avez des questions ou des suggestions.
Cordialement,
Le Service Client
d’ActivTrades
Ciao Nereo Buccho,
Grazie per il tuo commento entusiasta!
Siamo onorati che consideri ActivTrades il broker più affidabile in circolazione. La tua fiducia è una bella testimonianza del rapporto che abbiamo costruito insieme.
Sebbene tu dica che non serve un'assicurazione, ci teniamo a sottolineare che ActivTrades in realtà garantisce una solida tutela dei clienti mediante Lloyd's, e in più manteniamo i conti dei clienti separati presso banche di prim'ordine.
Questa struttura di sicurezza completa, insieme alle regolamentazioni e ai decenni di servizio affidabile, crea vari livelli di protezione che ti permettono di fare trading in tutta tranquillità.
Siamo grati per la tua fiducia e continueremo a impegnarci per superare le tue aspettative. Il nostro team è sempre a disposizione se dovessi avere bisogno di assistenza, tramite l'area clienti o gli altri metodi di contatto.
Cordiali saluti,
ActivTrades
Servizio Clienti
“ho scritto al sc tipo “avete materiale buono su razioni”🤣🤣, volevo dire azioni ovviamente...
i materiali formativi sono di alta qualità cmq, i webinar sono 👍”
Ciao Maggiore,
Apprezziamo molto il tuo feedback. Per noi è prezioso al fine di migliorare continuamente i nostri servizi.
Siamo felici di sapere che apprezzi la qualità dei nostri materiali formativi e dei webinar. In ActivTrades, ci impegniamo a fornire ai trader delle risorse utili non solo ad arricchire le loro conoscenze, ma anche a migliorare le loro competenze pratiche, rispecchiando il nostro impegno per la qualità e la soddisfazione dei clienti.
Se dovessi avere altre domande sui nostri materiali relativi alle azioni o ad altri strumenti, il nostro team di supporto sarà felice di aiutarti in qualunque momento.
Cordiali saluti,
ActivTrades
Servizio Clienti
“fanno pure webinar anche in italiano, BRAVI. Ma sono di meno rispetto a quelli in inglese e io guardo anche quelli di wallace, ma e bello guardare qualcosa anche nella mia lingua.”
Bonjour Liberato Esposito,
Nous sommes enchantés d’apprendre que nos webinaires vous intéressent, notamment ceux en italien ! Nous savons combien il est important de fournir du contenu éducatif dans la langue maternelle de nos clients, et c’est donc agréable de savoir que vous appréciez cet effort. Nous vous remercions également d’avoir suivi les sessions de M. Wallace en anglais.
Merci pour votre remarque concernant la fréquence des webinaires en italien.Si vous avez d’autres suggestions, n’hésitez pas à nous les faire parvenir.
Cordialement,
Le Service Client
d’ActivTrades
