“ONE OF MY DRESSES ARRIVED WITH THE SECURITY TAG ATTACHED TO MY DRESS. I CAN WEAR IT TO THE EVENT I PLANNED TO THIS WEEK!! VERY POOR QUALITY CONTROL IN THE SHIPP8IHG DEPARTMENT. SOMEONE NEEDS TO CONTACT ME IMMEDIATELY TO RECTIFY THIS.”
“Don’t buy unless you read the fine print. All sale dresses are non-returnable and non-exchangeable. I am stuck with a dress I ordered in the wrong size. I don’t order from retailers with this policy but didn’t read their return policy well enough to see that I couldn’t return or exchange.”
“Beautiful dress! Excellent quality and finish. A thought they sent the incorrect color the customer service is superb. Will buy from them in the future for sure .”
“Ordered the Cinderella Divine CD0132 a size Small and it fit really BIG on my daughter. It's suppose to be no lower than knee high and it's like 4 inches or more below the knee. Too bad they don't exchange or refund your $$. Just didn't look like it did in the picture on-line. The corsette lace stated to break apart on the ends. Really Disappointed 😞 😕 😔”
“Ordered this dress for my daughters senior prom. Loved it. Received it so quickly too, ordered and received 5 days pretty impressive granted it was sent from Vegas to Hawaii.”
“The service level and customer satisfaction is extremely low. If Adasa wants the customer continue using their services they should implement a full refund policy within a restricted time frame of the item receipt. The website has nice selection but I won't be coming back here.”
“I’m truly unsatisfied about my experience with ADASA. Items were scheduled to be delivered on Friday 7th April, then we’re rescheduled to be delivered on Monday. My plane is on Monday morning, I contacted you several times to help me and I didn’t get any help. Not with the shipping carrier not with cancellation policy. Moreover, the dresses were rescheduled again and delivered on Tuesday 11 th of April. That means 7 business days since I have ordered them on 1st April. I’m just totally unsatisfied with the unprofessional help I got from you. I believe I deserve a reconsideration to my case. So since the dresses arrived after I left, I can’t use them anymore, and its my right to return them without any fees.”
“I bought a dress and the packaging bent my sleaves. When I tried it on they would not puff out like the picture of it. I sent pictures and was not refunded my money like I asked and I needed reimbursement, not store credit.”
“This is the worst company I’ve ever dealt with. Your return policy is terrible. Your customer service is terrible. I received a defective product and I tried to reach someone for days. Once I was finally able to get in contact with a representative I was offered $7.00 of the almost $80.00 I paid for it. What a joke.”
“Bought a Mac Doggal dress from Lyst . It was on clearance so no returns on it . I had no idea that it would be shipped from a 3rd party vendor ( ADASA).
ADASA sent the incorrect color or Lyst ordered the incorrect color. Regardless, it was an error on both Lyst and ADASA.
I was then told to contact ADASA after telling LYSTv the wrong color being sent .
I was completely given the run around by both LyST and ADASA.
I sent the dress back and was notified that it was not an approved return since it was on sale.
ADASA contacted me via email and told me I would get the dress back bc of no returns even though I never opened the dress, contacted both Lyst And ADASA about the mistake.
I guess I will get the dress back from ADASA and be stuck with a dress ( wrong color) I never ordered .
Terrible customer service.”
“I am so disappointed with this dress. It does not look anything like the photo, and the dress cannot be returned. I just wasted $124.00. Attached is the dress shown on the website vs what was actually received. The actual dress is an ugly yellow/beige color made from a cheap net fabric, almost like tulle, with cheap-looking irridescent rainbow color rhinestones. Shame on La Femme!”
