Adband Reviews

Name: Adband
Address: Unit 7 Derby Small Business CentrePrinces St, Derby
Rating: 4.70

4.7 Rating 573 Reviews

94 %

of reviewers recommend Adband

Company Reviews

Questions

Metrics

4.7

Based on 573 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01332 242913

Email:

jag@adband.com

Location:

Unit 7 Derby Small Business CentrePrinces St
Derby
DE23 8NT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A company that responds quickly to enquiries.”

Helpful Report

Posted 5 years ago

“Good and prompt Customer Service although it takes time for the product to be sent”

Helpful Report

Posted 5 years ago

“Products of Adband were very nice and we were all impressed by the final products in terms of quality of the material and design. However the process to get there had been quite challenging. We started with some designs and quotation and then designs had to change because prices were different. We specifically asked for things and at the end we had to compromise since what we wanted was not possible. We were not able to go to any other supplier because we had very tight times by then, however we would have probably decide differently if the conditions were not as we spoke about at start. I believe clarity from the start on expectation in terms of budget and delivery should be something for you to work on, especially for the high quality of products you deliver.”

Helpful Report

Posted 6 years ago

“I managed to get what I wanted done Nikki was very helpful and went above and beyond as I have never ordered this sort of stuff before. My only complaint is the order had changed from my original order that I made which I was extremely disappointed with but I suppose it was my fault as I should of checked it. But I was asked so many times to check and recheck it that I never. But I never expected my original order to change as it did but I gave no instruction too.”

Helpful Report

Posted 6 years ago

Hi Colin, I am sorry that you did not receive exactly what you believed you had ordered. This is the reason we ask customers to be certain to check the final artworks with care so that this kind of thing can be picked up. Your order had so many checks because there we lot's of little changes along the way and it was important that we covered all bases to make sure the details we're correct. Sincerest apologies.

Posted 6 years ago

“The wristbands didn't arrive on time despite when ordering explaining the urgency of his! Won't use them again.”

Helpful Report

Posted 6 years ago

Hi Emily, I am very sorry to hear that your bands did not make it by your requested date but from what I can see we we're only a day late and we do make it as clear as we possibly can that our dates are estimated. We do all we can to meet dates and 90% if not more of our orders arrive on or before the estimated. I very much hope you will give us the opportunity in the future to prove that.

Posted 6 years ago

“To be honest I've been disappointed with Adband on this occasion. Having used your company for 5 years or so I've always been pleased with the service and product but on this occasion the price increased by over 30% and the wristbands are poorly finished with infill printing missing on several of them.”

Helpful Report

Posted 7 years ago

Hi Barnaby, I am so sorry to hear that your bands did not turn out as they should have. If you had contacted us we certainly would have aimed to rectify this straight away. I will be in touch very shortly.

Posted 6 years ago

“There were a few issues with our order but the response to rectify the errors, or at least the promise to make up for it, with future purchases reassured us that this is not a common occurrence and we are hopeful it won't happen again.”

Helpful Report

Posted 7 years ago

Hi Zoe, Many thanks for your review. May I apologies again for the issues you faced with your order and I can assure you that any promises made for future orders will be kept and fulfilled and we very hope that you will continue to use Adband.

Posted 6 years ago

“Great site, great staff, not bad sample product – though expensive, and, of course, when the product itself turned out to be sold out for bulk order, the promise to deduct the cost of the sample from your final order is rendered somewhat meaningless. I am not exactly sure what I will do with a £9 branded stress toy that has someone else's logo on. I'd like to use them again – the site is wonderfully built – but would have to be ordering something for six months' time rather than six weeks'.”

Helpful Report

Posted 7 years ago

Hi Chris, Many thanks for your lovely words but of course we are disappointed that we were unable to fulfill your requirements. Our standard lead time is 3 weeks on most products but on occasions the stock isn't available. I will contact you later to discuss this in more detail.

Posted 7 years ago

“They didn't”

Helpful Report

Posted 7 years ago

Hi Sonia, Many thanks for you review. We are a little confused by the review meant but If it's ok with you, we will contact you today to discuss it further.

Posted 7 years ago

“Generally helpful”

Helpful Report

Posted 7 years ago

Hi Steven, Thank you very much for your review. A member of the team will contact you directly shortly to get further feedback from yourself and see how you feel we can improve our services. Kind regards, Adband

Posted 7 years ago

“My account manager is lovely and really helpful, and gave me really good service, but my first initial telephone contact was very rude so it was only that I'd ordered from you previously that I continued with the order.”

Helpful Report

Posted 8 years ago

Hi Rachel. I am really pleased to hear that you have come back to us but obviously disappointed that you felt the initial contact you had with us was not so pleasant. This is of great concern and I have asked your Account Manager to contact you to discuss this.

Posted 8 years ago

“Ordered 500 thin silicone wristbands. Price, delivery speed and packing was good. Unfortunately many of the wristbands were printed slightly patchy with the yellow running or not completely solid. Some were printed slightly off center. All still sellable, but not perfect.”

Helpful Report

Posted 8 years ago

Hi Stephen, Many thanks for your review. We are so dissapointed to hear that not all of your bands we're satisfactory. Someone will be in touch to discuss this with you.

Posted 8 years ago

“Friendly and helpful feedback from staff but some of the wristbands quality were a little off. Some black ink was missing in images and text on band.”

Helpful Report

Posted 9 years ago

Hi Ellie. It's great to hear that you have had a good experience with our staff but obviously concerning that the product quality wasn't up to scratch on this occasion. One of the team will be in touch with you shortly to discuss it.

Posted 9 years ago

“Overall we were happy with the service. The website was clear and easy to use and our need for a very quick turnaround was accommodated. The Lanyards arrived on the day we needed them. The only negative comments would be that on the website - the image of the product we ordered seemed to be a tough woven fabric, and the product we got was ribbon, and so a lot less sturdy than we were anticipating. So we felt that the quite high price per lanyard was for the turnaround time rather than the quality of the product. Also the website told us we could choose a pantone colour, which we did and accepted a slightly higher cost for this service. But we were later advised that this should never have been given as an option as you were unable to match a pantone on this product.”

Helpful Report

Posted 9 years ago

Thank you for your review Kala. We are disappointed to hear that you were not happy with your over all experience at Adband and the finished product. Every customer is of great importance to us and we would love to discuss ways to improve our service and products. If you wish to discuss this in more detail, please let us know a time the Supervisor can call you. Or, you can call us on 01332 242913.

Posted 9 years ago

Adband is rated 4.7 based on 573 reviews