Adband Reviews

Name: Adband
Address: Unit 7 Derby Small Business CentrePrinces St, Derby
Rating: 4.70

4.7 Rating 573 Reviews

94 %

of reviewers recommend Adband

Company Reviews

Questions

Metrics

4.7

Based on 573 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01332 242913

Email:

jag@adband.com

Location:

Unit 7 Derby Small Business CentrePrinces St
Derby
DE23 8NT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is very good but that all falls down when the quality of the product you receive is way less than expected. Lot's of excuses about it being the fault of the artwork and we should have expected it to fill in but when I sign off a proof that looks perfect, I expect to receive what I have approved. Result, I have an unhappy client and I won't be trusting Adband with my business again. Suggest you work on your resolution policy a bit more.”

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Posted 4 years ago

Hi Tom, thank you very much for your review. We are incredibly disappointed to hear about your experience. Someone will be in touch very shortly to discuss the situation in more detail with you.

Posted 4 years ago

“Really poor this time Sent someone else's badges Very slow response to put it right Had to chase Situation only saved by prompt actions of Tia Well done, her But REALLY poor this year”

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Posted 5 years ago

“I had not received my order after 5 weeks despite my payment being taken. When I checked with Adband about the order, they were unable to track it down and therefore it had to be re-ordered taking another 3 weeks. No compensation and poor customer service. Unlikely to use Adband again even though I've used them for over 5 years.”

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Posted 6 years ago

Hi Beth, I am sorry to hear about the delay with your order. We have recently upgraded our Customer Relationship Management system with the aim to better serve all our customers. I very much hope you will give us the opportunity in the future to serve you better.

Posted 6 years ago

“Our invoice was paid but our order was not processed - long delay!”

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Posted 6 years ago

“Wrong product delivered on two occasions. Length of time to get products uplifted and replaced. I placed an order for lanyards and its taking weeks for delivery.”

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Posted 6 years ago

Hi Jim, Many thanks for your review. It was incredibly unfortunate that your last order was littered with errors. I can assure you that it is not standard practice at Adband and we always aim to put measures in place to avoid the same thing happening again. In ref to your lanyard order, you we're advised before placing the order of our lead time and they are still very much on course to meet the estimated date. I very much hope that you will give us the chance to prove ourselves to you in the future.

Posted 6 years ago

“i haven't received the sample... yet...”

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Posted 7 years ago

Hi Kieran, I am so sorry to hear your sample has not yet made it to you. We had no idea as we had been sent details advising that it had been dispatched some time ago directly to you. We have ordered another to come to our office so that It can then be sent to you by courier and can be tracked. Many apologies once again.

Posted 7 years ago

“The delivery took too long - and to charge £9.00 for a 2 ball sample (not made clear at point of order) is extortionate. A dozen Premium Titleist balls (ProV1) can be bought for under £40. The NXT Tour ball is certainly not their premium ball so at £4.50 per ball for the sample is outrageous. To show a picture of a boxed dozen NXT Tour balls when offering the sample is rather misleading when a box of just 2 arrive through the door........not impressed!!”

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Posted 7 years ago

“Paid for my item on the 4th, shipping confirmation e mail on the 7th......now the 15th November and no sign of purchase arriving?!”

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Posted 7 years ago

Hi Alan, Many apologies that your sample is running behind. I will chase that up for you.

Posted 7 years ago

“I thought the window was like an envelope where I could slide something in. Still I tried to utilize the window but the label keeps falling out. Not enough area to hold it. Also, the size is way too small. These supposedly fit adults.”

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Posted 7 years ago

Many thanks for your comments. I am disappointed to hear that the product was not what you expected however the website has a very clear picture and offers all the sizing and we have not altered the product in anyway. If you would like to discuss this further please do let me know.

Posted 7 years ago

“Promotional item (credit card torch) ordered 26 April and I initially thought turn around in 48 hours but was advised I would receive by 6 May. Eventually received on 12 May with the item having been dispatched from UKMail depot on 11 May with no explanation for delay. I'm now wary of placing a full order as the experience so far does not inspire confidence. Simon H”

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Posted 7 years ago

Hi Simon, Many thanks for your review and for bringing this to our attention. We are incredibly disappointed to hear about your experience. Someone will be in touch very shortly to discuss the situation in more detail with you.

Posted 7 years ago

“I have not received any samples requested as yet so I cannot comment”

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Posted 8 years ago

“The produced product is good and represents very good value. Unfortunately I have found the staff to whom I have to talk to ( to arrange art work etc.) have been very difficult and downright rude, I have had to use this company on several occasions due to financial restrictions but I dread having to communicate with them.”

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Posted 9 years ago

Hi Sonia, We are really pleased to hear that you are happy with our products but saddened to hear that you are not so pleased with our customer service. Customer service is something that is of great importance to us so we are keen to rectify this and we will be in touch shortly to discuss it with you.

Posted 8 years ago

Adband is rated 4.7 based on 573 reviews