“Sadly my experience as an Admiral customer has been a bad one; so much so that I have taken my renewal business to other insurers and paid more to do so.
In September last year I was involved in a road traffc accident. I was stationary at the time and the 3rd party admitted full liability within 48 hours. However, from that point on, I was not treated by Admiral as a valued customer; indeed, on many occasions, my claims handler made me feel as though I had to justify each and every expense which I incurred as a result of the accident.
Now, over 7 months later, my claim has been paid but the sum paid has not covered all of the out of pocket expenses - and don't get me started on the write-off valuation process!!
In another twist to the whole sorry saga; my daughter was paid more for her claim for minor injuries than I was for the whole of my out of pocket expenses, including an injury to my arm which required physiotherapy treatment over a period of 8 weeks.”
“Very good at first, very helpful, but once not a new customer premiums double & staff not very helpful or polite in finances department. Looking at reviews of this company it seems to be a continual pattern, others obviously have experienced the same issues”
“I managed to speak to an adviser to see if I could get a better quote for car insurance and was surprised to get a good discount on my existing policy and ended insuring the second car as well as they beat the quote for the second car I had with another provider. I have both cars on one policy now”
“My father died suddenly on the 13th feb and was very unsettling so I was not thinking I got an email from admiral on the 10th I think of March telling me that my car insurance had been cancelled and I owed them £97 pounds to cover till end of my policy which should of ended 16 th April i went on line paid what I owed and then left it 3 days over weekend and then called to explain why my payment was late and had they restarted my policy I was told no they would not that I would not be getting my no claims for this year even thou I’d paid till end of year which I was told I haven’t paid so I emailed them the invoice and they still said they’d have to check so I was left with no insurance dad had died and I was stuck at my mums in wales I live surrey I was devastated angry and feel this is unfair treatment and there should of been something someone could of done to help me”
“First call not a great experience from website,phoned again what a difference new member of staff ,excellent ,could not have been more helpful renewed 3 policies ,thanks”
“Chris, who we spoke to was extremely helpful and knowledgeable.
Discussed requirements at length and he explained various options to meet my exact requirements.
This was certainly my best experience dealing with an insurance company.
I recommend you try this company.”
