Sadly my experience as an Admiral customer has been a bad one; so much so that I have taken my renewal business to other insurers and paid more to do so. In September last year I was involved in a road traffc accident. I was stationary at the time and the 3rd party admitted full liability within 48 hours. However, from that point on, I was not treated by Admiral as a valued customer; indeed, on many occasions, my claims handler made me feel as though I had to justify each and every expense which I incurred as a result of the accident. Now, over 7 months later, my claim has been paid but the sum paid has not covered all of the out of pocket expenses - and don't get me started on the write-off valuation process!! In another twist to the whole sorry saga; my daughter was paid more for her claim for minor injuries than I was for the whole of my out of pocket expenses, including an injury to my arm which required physiotherapy treatment over a period of 8 weeks.