adulttoymegastore.com Reviews

Name: adulttoymegastore.com
Rating: 4.45

4.5 Rating 783 Reviews

86 %

of reviewers recommend adulttoymegastore.com

Company Reviews

Metrics

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

adulttoymegastore.com 5 star review on 13th August 2021

Anonymous

adulttoymegastore.com 5 star review on 15th September 2020

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toy I ordered was smaller than I was expecting, also the little bullet vibrator that was sent as a gift didn't work.”

Helpful Report

Posted 7 months ago

Howdy! I can see you've already been in contact with our friendly customer care team regarding this, looks like we're waiting to hear back from you friend! But not a worry, someone will be reaching out again so we can get this resolved together 🤠

Posted 7 months ago

“Products are what they say, I don't like the packed that they ship from overseas Japan or China made in the USA would have been better.”

Helpful Report

Posted 9 months ago

Hey Robert, thanks so much for your feedback! Our shipping warehouse is based in New Zealand, as stated in the shipping information on site but we have suppliers from all over the globe and we're sure that you'll be able to find something you enjoy on our site! Please have another browse through our website, or reach out to our customer care team for product recommendations ☺️

Posted 8 months ago

“Still waiting on package”

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Posted 1 year ago

Really sorry to hear about this! Let's get to the bottom of this together - someone from the ATMS team will be emailing you shortly to discuss your recent order with us. Please keep an eye out for any incoming emails and we thank you for your continued patience!

Posted 1 year ago

“The delivery hasn't even made it in the time given on purchase and i think it should be updated on the sight that it takes way longer than 9 days to reach destination”

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Posted 1 year ago

Hey, thanks so much for taking the time out of your day to review ATMS! We would like to apologise for the slight delay it took for your order to reach you and hope that you still enjoy your purchase. Thanks again!

Posted 1 year ago

“Not clear at all that items will ship from New Zealand and that an "international" fee would be added by my credit card company. Slow shipping because it's coming from half way around the world.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your feedback. We're very sorry to hear that you didn't have the best experience with us and we really appreciate you letting us know about this! 😊 Our goal at ATMS is to ensure positive customer experiences always, so your review and bringing this to our attention has brought us one step closer. Thank you again!

Posted 1 year ago

“Slow slow shipping. Product and service was great”

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Posted 2 years ago

Hi there, thanks for your order and your feedback! I have checked your order and can see you paid for 8-10 day economy shipping, and your order arrived on the 10th business day :) for any future purchases we also offer express 2-3 day shipping for $9.95.

Posted 2 years ago

“It works the ball could be a little bigger maybe”

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Posted 2 years ago

Thank you for taking the time to review! Please don't hesitate to reach out to us if there is anything else we can help with.

Posted 2 years ago

“Prices are great, got what I ordered and two of the five things I ordered were damaged. Didn't bother with them. Hopefully this changes soon....”

Helpful Report

Posted 2 years ago

Dear Amanda, As we strive to provide the best customer experience and satisfaction, we would love to rectify this issue for you. We aim to make shopping with us an enjoyable and hassle-free experience, and we are glad to see that you found it to be so. Should you require any assistance at all, please do not hesitate to reach out and contact us. We are always here to help! Thanks again for your kind words,

Posted 2 years ago

“Nice selection of items for both men and women, gay and straight. Some of the items I purchased looked to be of higher quality than what I eventually received.. not that any of the items I received were of poor quality.. just in comparison to product photos and then what I was holding in my hands was a little lackluster. They are all fully functional and arrived a little late but it was during the holidays so I understand”

Helpful Report

Posted 2 years ago

Thank you for the review. We strive to provide an enjoyable shopping experience for all our customers, and we apologise if the products seemed lower quality, please feel free to reach out to us so we can look into this for you! If there is anything else we can do to make your shopping experience even better, please do not hesitate to reach out. We want you to come back again soon!

Posted 2 years ago

“Most of the stuff I ordered was correct but there was some stuff that I wouldn't really recommend or buy again. For the most part it's a good sight but more pictures would be definitely better and to list what ur cord ends are as well.”

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Posted 2 years ago

Thank you for taking the time to provide feedback. We strive to provide a first-class service for our customers. So please feel free to contact us If you ever need help with ordering or have any questions, please don't hesitate to reach out to us.

Posted 2 years ago

“Lowest prices on the internet. Valuable referral program. I experienced an issue with an item missing from an order. The customer service team has been in touch and is attempting to rectify the situation. Thanks for the great customer service!”

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Posted 2 years ago

Thanks John!!! Our customer care team are always happy to help :)

Posted 2 years ago

“Item purchased was not as described, namely the girth of item. Was disappointed.”

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Posted 2 years ago

So sorry if you had any issues! Please always email customer care directly so we can resolve any issues immediately 😊

Posted 2 years ago

“Product arrived discreetly packaged and on time, however the product did not perform the way it was advertised to perform. It was a tunnel plug but it is very hard to get inserted, won’t stay in and collapses once it is inside me. Five stars on packaging and delivery. 1.5-2 stars on product itself.”

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Posted 3 years ago

Thanks for the review!!! Please feel free to leave a product review onsite so other customers know about your experience 😊

Posted 3 years ago

“okay some products didnt look as described”

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Posted 3 years ago

Thanks for your fedback!!! Please always email us with any queries or have any issues so we can resolve them for you 😊

Posted 3 years ago

“The store was quick with mailing the merchandise but the products themselves are horrible.”

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Posted 3 years ago

Thanks for your feedback!!! Feel free to leave a products review onsite so other customers can know your experience with the toy 😊

Posted 3 years ago

“Purchasing was fairly easy and straightforward, shipping was discreet. Product was pretty pathetic though.”

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Posted 3 years ago

We appreciate the feedback - feel free to leave a product review onsite!!

Posted 3 years ago

“Good customer service but needs lower prices on items, as well as several US supply/distributors would help make shipping faster as well as maybe free items for repeat customers?”

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Posted 3 years ago

Thank you for your honest feedback!!! We are a New Zealand owned and operated company but we will let our customers know if we consider expanding our warehouses 😊

Posted 3 years ago

“It turned out frustrating that you guys sent my item by DHL, Needed a signature, they were not able to leave the package, they had to attempt delivery again. Should send by US Mail service instead.”

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Posted 4 years ago

Thanks Paul for your feedback!!! We currently use DHL as it is one of the fastest in the business, but will definitely pass this along 😊

Posted 4 years ago

“El pedido llegó rápido, pero muy maltratado.”

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Posted 4 years ago

Thank you!! If you ever have any issues with your parcel please do email us!

Posted 4 years ago

“Awesome idea. Panties could be better”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear that the panties didn't live up to your expectations! We would love to help you get the best product that suits you, so if you stop by again please get in touch with our service team and they will be able to assist you in finding the perfect product! We hope you like the other items in your order though, and enjoy them heaps! Thank you for the review!

Posted 4 years ago

adulttoymegastore.com is rated 4.5 based on 783 reviews