adulttoymegastore.com Reviews

Name: adulttoymegastore.com
Rating: 4.45

4.5 Rating 783 Reviews

86 %

of reviewers recommend adulttoymegastore.com

Company Reviews

Metrics

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

adulttoymegastore.com 5 star review on 13th August 2021

Anonymous

adulttoymegastore.com 5 star review on 15th September 2020

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Y’all sent me the wrong thing”

Helpful Report

Posted 7 months ago

Oh no! We're terribly sorry to hear that this was you're experience with ATMS - we can see that you have not reached out to us directly so we must thank you for submitting this review and bringing it to our attention! A friendly customer care team member will be reaching out to you directly via email now to look into this for you and resolve it ASAP!

Posted 7 months ago

“I live in a small town in the mountains, everybody know everybody, my female mail lady knows me and made it a point to put my package from you on my front step and not in the receptical it was suppose to go in. Then I see on the lable written out-- Adult Toy Mega Store....You jerks!! A simple ATMS would have been good....I will never use you again”

Helpful Report

Posted 10 months ago

Hi there, thank you so much for your review and sharing your experience with ATMS! So sorry to hear about your experience! Discretion is super important to our customers and us - the only details that are available on the package are the recipient details (name and address), with no branding or even an invoice included. We also go by our trading name with all courier companies - AB Limited. Our customer care team will be reaching out to you now regarding this and are in the middle of investigating our shipping labels to ensure customer privacy. Please expect an email from us shortly 💘

Posted 10 months ago

“Placed order on 6/18/2024 it is not 07/06/2024 and my order STILL hasn’t arrived or even updated on when it will arrive. I am super disappointed in the shipping system that they have in place.”

Helpful Report

Posted 10 months ago

Hey there, thanks so much for your review! So sorry about the confusion caused by the date format - we've double checked your tracking and can see that your order was delivered a few days after you placed this review. Someone from our friendly customer care team will be reaching out to you now just to check in and make sure everything's okay with your order. Please keep your eyes out for any incoming emails from us 👀

Posted 10 months ago

“I have not received my product yet and it has been 18 days since I ordered it”

Helpful Report

Posted 11 months ago

Oh no, we're so sorry about this! Not fun waiting on products as exciting as the ones you purchased! Someone from our friendly customer care team will be reaching out to you now to make sure you've received your order now - please keep an eye on your inbox 🤗

Posted 10 months ago

“Issue with packaging and shipping service. Idk if it's yall fault or the usps but they could find the package using the tracking code you gave me”

Helpful Report

Posted 11 months ago

Hi there! So sorry there was an issue with the delivery of your order - we've contacted you directly via email so we can investigate and rectify this :)

Posted 11 months ago

“Never received the stuff I ordered”

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Posted 1 year ago

Oh no, thank you so much for letting us know! I can see you have not reached out directly, so one of our friendly customer care team members will be reaching out ASAP to discuss this further with you. Please keep your eyes on your inbox for an incoming email from ATMS!

Posted 1 year ago

“Still haven’t received my package it’s been almost a month it’s ridiculous”

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Posted 1 year ago

We agree, so sorry to hear that it's taken so long! We are reaching out to you directly so get to the bottom of this, thank you for letting us know! 😊

Posted 1 year ago

“I placed my order on February 29th and I have yet to receive anything. Today is March 17th. I’ll come back if my order ever arrives.”

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Posted 1 year ago

Hey Latashia, thanks so much for your review! We can see from your tracking that your order arrived a couple of days after you submitted this! So sorry about the delay in getting this to you, looks like our courier partner had been experiencing significant delays nationwide. We'd love to know your thoughts now 🤗

Posted 1 year ago

“I have yet to receive my package it’s been over 2 weeks”

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Posted 1 year ago

Hi there, thanks so much for your review regarding your recent order with ATMS! We can see that you have been in contact with our friendly customer care team, and together you have a courier investigation around the delays USPS are experiencing around the country. We'll continue monitoring your tracking to make sure your order gets to you ASAP! 😊

Posted 1 year ago

“Haven't received my order yet”

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Posted 1 year ago

Oh no - we're so sorry to hear this! It doesn't look like you've reached out to us via email, so we will message you now regarding your order so that we can resolve this for you ☺️

Posted 1 year ago

“It has been many weeks since we placed our order. We even paid an extra $10 to move us to the head of the line. I would recommend looking at a different site.”

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Posted 1 year ago

Hi there, thanks so much for your review! We're so sorry to hear your order was delayed in getting to you, our courier partner has advised they were and still currently are experiencing delays in processing international parcels into the local postal network. We can see that this has recently been delivered - yay! We hope you enjoy your purchase, and please get in contact with us if you run into any more trouble. 😊

Posted 1 year ago

“I HAVE NEVER RECIEVED MY PACKAGE”

Helpful Report

Posted 1 year ago

Hi Mary, thanks for reaching out to us via your review! I can see that we were in contact regarding your order on the 27th of November. We are reaching out again via email to help look into this further for you 😊

Posted 1 year ago

“It did not come as described”

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Posted 1 year ago

Hi there, thank you for letting us know your product wasn't as described on our website! So sorry about this - we are reaching out now to look into resolution options with you.

Posted 1 year ago

“Be careful what you order. They would not accept my return of an unopened package that I changed my mind after I ordered.”

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Posted 1 year ago

Hi there, thanks for taking the time to leave us a review! Your feedback is much appreciated 😊 As advised in our return policy online, we are unable to accept and returns or exchanges due to the intimate nature of the products we sell. Our team at ATMS are more than happy to help talk through products and give recommendations to help give you peace of mind when selecting products for purchase 😊

Posted 1 year ago

“I made this purchase on August 2, as of today August 19, I have yet to receive it.”

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Posted 1 year ago

Thank you for your review! We apologise for the delays due to the couriers! I can see this was scanned as delivered on the 21st, please reach out to us if you have not received this :)

Posted 1 year ago

“Made a purchase over two weeks ago and still haven’t received it👎”

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Posted 1 year ago

Thank you for your review! We apologise for the delays and I can se are currently investigating this and will contact you as soon as we have an update :)

Posted 1 year ago

“Not very content as a first time purchaser. My tracking order number is LX044033308NZ, i order MAY30th,2023 till this day my package has not been delivered . Truly needed for a Event i have May19th . May i please get any updates? Truly is taking quite long & i fear it wont be here on time .”

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Posted 2 years ago

HI There, Thank you for your review, I can see we have communicated and rectified this for you :)

Posted 2 years ago

“Never received my order Order Number: 1259082”

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Posted 2 years ago

Hi There! Thank you for your review, I can see you have not reached out to us about this so I have emailed you so we can help rectify this issue!

Posted 2 years ago

“Never again”

Helpful Report

Posted 2 years ago

Hi there, thanks for your order and your feedback! I have checked your order and can see you paid for 8-10 day economy shipping, and your order arrived one day late - sorry about that! Our economy shipping channel is new and we are currently working with our courier partner to ensure our orders are arriving within the promised timeframe. We appreciate your patience while we continue to work on improving our services :) for any future purchases we also offer express 2-3 shipping for $9.95 .

Posted 2 years ago

“The toy smelled so bad like petroleum that we threw it away.”

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Posted 2 years ago

Thank you so much for taking the time to review adulttoymegastore and provide us with feedback. We apologize for any dissatisfaction caused by the toy having a bad smell. We are sorry that you had to throw it away as a result. We reached out to you regarding this :)

Posted 2 years ago

adulttoymegastore.com is rated 4.5 based on 783 reviews