adulttoymegastore.com Reviews

Name: adulttoymegastore.com
Rating: 4.46

4.5 Rating 734 Reviews

87 %

of reviewers recommend adulttoymegastore.com

Company Reviews

Metrics

4.5

Based on 734 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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jason@wholesalesolutions

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adulttoymegastore.com 5 star review on 13th August 2021

Anonymous

adulttoymegastore.com 5 star review on 15th September 2020

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order even though I ordered it over 2 weeks ago.”

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Posted 4 years ago

Sorry to hear of this Noelle. We have emailed you regarding the delivery so please hold tight and we'll sort this ASAP. Please make sure to check your spam/junk mail as our correspondence may end up in those folders. Thank you.

Posted 4 years ago

“I purchased my product on April 23, 2020 and I haven't received my product yet (April 8, 2020). I sent an email yesterday and I am waiting for a response to see what happened to my products because on the USPS website they have not updated the information since April 5th.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear about this. As we are operating and shipping from New Zealand, there may be a delay on replies from our service team due to the time constraints. We apologise for this and the delay on the package and we have contacted you through email to get to the root of this problem. Please make sure to check your spam/junk email sections as our mail may end up there too. Thanks for your patience and we'll solve this ASAP.

Posted 4 years ago

“I can't really write a review, seems how I have been waiting 3 weeks for them to show up”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of this issue! We have sent correspondence regarding this shipping issue so please keep your eyes open for an email from us (make sure to check spam and junk too as our mail may end up there). Thanks for your patience and we'll get to the bottom of this ASAP!

Posted 4 years ago

“I ordered the body wand a few weeks ago I ordered the body wand a few weeks ago & just got it in just for it not to be able to plug it in the socket. The little black things around the plug in are broken the plug is crooket no way to plug it .....Then I Tried Calling the number nobody answers just keeps saying there on the phone are out even sent a email & still nothing ....like how do the expect you to use the items you buy off of here & for it not to work when u get it in mail the right way just horrible !!!!!”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear about this issue arising! Due to the difference in time zones we are not always available when correspondence is made. However, we have emailed you on this matter, but due to the nature of goods we provide these messages may end up in the spam/junk sections of your email folders, so please make sure to check those and we'll sort this issue out ASAP. Thanks for your patience.

Posted 4 years ago

“One of the product didn't work to my liking. I think it was faulty. Contacted customer support and was working with a Sophie M. She didn't respond back to my emails unless I did a follow up. Eventually she just stopped replying. Threw away the product.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of this issue. Due to time differences our mail may have been lost in transit, or alternatively ended up in the spam/junk section of your emails due to the nature of goods we sell. We have contacted you back regarding this issue however, so hold tight and we'll get to the bottom of this ASAP. Thanks for your patience.

Posted 4 years ago

“I received a damaged item and they have not refunded me, nor have they communicated much since I told them the items damaged”

Helpful Report

Posted 4 years ago

Hi there Wayne. Sorry to hear of the item being damaged when you received it. Our service team has contacted you regarding this problem, so hold tight for an email from us and we'll sort this out as quickly as we can. Make sure to check your spam/junk section too as our correspondence may end up there. Thanks for the patience.

Posted 4 years ago

“Didn’t vibrate”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of the item not vibrating on arrival. We have sent correspondence regarding this issue, so hold tight and look out for an email from our service team. Make sure to check your spam/junk too as our messages may end up there. Thanks.

Posted 4 years ago

“I was told i would receive the item last week and haven’t received it yet... nor can i find the tracking emails for some reason”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of this issue! We have sent you an email regarding this issue, however it may have ended up in the spam/junk section of your emails. Please keep an eye out and we'll strive to sort this out ASAP, thanks.

Posted 4 years ago

“Received my order, a Zeus vibrator and it doesn'twork. Have emailed them and have not got a response”

Helpful Report

Posted 4 years ago

Hi there! Sorry to hear of this vibrator issue! We have emailed you in regards to this, however it may have ended up in the spam/junk folders of your email so please check there for it! We'll get to the bottom of this asap, so please hold tight! Thanks.

Posted 4 years ago

“I would highly recommend against ordering if you are a resident of the US. I ordered some items 11/21/19. It took 4 days to ship. Now it's been lost in the USPS due to the address format being wrong. It's been nearly 3 weeks and I still haven't seen my order. It's also been 3 days since I emailed customer care and I still haven't seen a response. Adult Toy Mega Store must have issues shipping internationally and has poor customer service.”

Helpful Report

Posted 4 years ago

Sorry to hear of these issues, Aaron. Due to the time differences between the US and NZ there are sometimes what seem like delays due to these time zones being flipped. Regardless of this, we apologise about the delay on you receiving your product. Our service team has emailed you to try sort out these problems ASAP, however it may have end up in the spam/junk folders of your email so please make sure to check there. Thanks for your patience.

Posted 4 years ago

“Not impressed by the service, ordered late Wednesday night spent over $200 so got "free overnight delivery" so I would have expected the package on Friday but didn't see it untill Monday. While I know this isn't a review of the toy, I also felt that was poorly advertised and overpriced...the motor isn't strong enough so stops working as soon as I use it.”

Helpful Report

Posted 4 years ago

Hi there! Sorry to hear about the negative experience you had regarding shopping with us. We will email you so we can get to the bottom of the issues you faced regarding the delivery and product you purchased, so please hold tight and we'll resolve this ASAP (keep an eye out in spam/junk). Thank you.

Posted 4 years ago

“Great service but the item was no good.”

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Posted 4 years ago

Hi there. Sorry to hear the item you received was no good. We have emailed you regarding this item issue so we can resolve it ASAP (make sure to keep an eye out on your spam and junk mail!). Cheers.

Posted 4 years ago

“Never received my products”

Helpful Report

Posted 4 years ago

Hi there. So sorry to hear about you not receiving your products. We have reached out to you through email to try resolve your items not showing up so keep an eye out for an email from us to get to the bottom of this problem. Thank you.

Posted 4 years ago

“That vibrator only work for 2 days not anymore”

Helpful Report

Posted 4 years ago

So sorry to hear of this product problem! We have emailed you in regards to this product issue so keep an eye out for an email from us (make sure to check spam/junk) and we'll get to the bottom of this ASAP!

Posted 4 years ago

“I never received the item I ordered and I also haven’t had. You contact from the company regarding my missing item. Will never order form here again ever.”

Helpful Report

Posted 4 years ago

So sorry to hear of your product not arriving! Our CSR has emailed you to get to the bottom of this issue, so hold tight and we'll solve this issue as quickly as we can. Make sure to keep an eye out for our emails in the junk/spam folder of your email account as our messages may end up there. Thank you for letting us know of this issue.

Posted 4 years ago

“Need to update ur tracking system, the toy itself doesn't work”

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Posted 4 years ago

Sorry to hear of this product issue Kelly. Our service team has emailed you (please make sure to check your spam/junk mail) so we can resolve this product issue ASAP. Cheers.

Posted 4 years ago

“I received the wrong item and customer service never contacted me back.”

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Posted 4 years ago

Hi there Catherine, we're very sorry to hear about this issue. We have contacted you regarding the incorrect item being received. The mail may be in your junk/spam mail so please make sure to check there too just in case it has wound up there.

Posted 4 years ago

“Junk, like I would have thought. Wish I didn't waist my money.”

Helpful Report

Posted 4 years ago

Sorry to hear about this issue with the item you purchased. Our service team has contacted you about this issue so please check you mail (spam/junk too) in case it has ended up here so we can resolve this issue. Cheers.

Posted 4 years ago

“The dvd was misleadingly titled. I wont shop there again.”

Helpful Report

Posted 4 years ago

Hi there Michael, sorry to hear of this issue. We have contacted you through email to get to the root of this problem. Please check your spam/junk folders as the email may end up there.

Posted 4 years ago

“Was promised anonymity and privacy. Charge to credit card said "AdultBrands." Email just came from "adulttoymegastore.com." You are not keeping your promise. Get a clue”

Helpful Report

Posted 4 years ago

So sorry to hear about this problem. We've contacted you via email to try resolve this issue. Make sure to have a look through your spam/junk mail as the mail may have ended up there.

Posted 4 years ago

adulttoymegastore.com is rated 4.5 based on 734 reviews