adulttoymegastore.com Reviews

Name: adulttoymegastore.com
Rating: 4.45

4.5 Rating 784 Reviews

86 %

of reviewers recommend adulttoymegastore.com

Company Reviews

Metrics

4.5

Based on 784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

adulttoymegastore.com 5 star review on 13th August 2021

Anonymous

adulttoymegastore.com 5 star review on 15th September 2020

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are not of good quality. Received a free bullet vibrator, not only did it look like it was from 1983 but it didn’t even work! Will not be shopping here again”

Helpful Report

Posted 2 years ago

Thank you for your review! We have reached out to you regarding this as we would love to rectify this for you!

Posted 2 years ago

“I never received item”

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Posted 2 years ago

Thank you for taking the time to leave us a review of your experiencewith us. We really appreciate you letting us know how you felt. We apologize for any inconvenience you experienced in not receiving your item. Can you please elaborate on what happened so we can make sure it doesn't occur in the future Once again, thank you for taking the time to review us, and we look forward to improving our customer service experience for you.

Posted 2 years ago

“One of my toys is way too big. It’s not free returns. I can see through the wrapping it will not work. I wish it was free returns for unopened merchandise. Reading reviews did not match up.”

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Posted 2 years ago

We always recommend to check pour sizing guide before purchasing. We do allow returns for unopened items you just have to send them back to us 😊

Posted 2 years ago

“Shipment service is bad and is not a USA store company will not answer I’d shipment is lost it taken me more then two weeks to get my package”

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Posted 2 years ago

Hi Juan, so sorry that your shipping was delivered later than usual! We will feed this back to DHL as it is quite unusual. I can see we have already emailed you a code to save on your next order 😊

Posted 2 years ago

“piece of junk , worked for 10 seconds . put it into the garbage!!”

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Posted 2 years ago

We have emailed you to resolve - please always email us if you would like a quick resolution 😊

Posted 2 years ago

“The one item does not work the clothes stimulater”

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Posted 3 years ago

Oh no - please always email customer services directly so they can fix any issues. We can see this is a one-use toy 😊

Posted 3 years ago

“Ordered product, credit card charged and products ordered never arrived, left multiple messages with no reply”

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Posted 3 years ago

We can see your order is on it's way to you :) We have not received any emails from you - we can see there was a phone call where we assisted with a name issue and the matter was resolved!

Posted 3 years ago

“One f the items I ordered arrived broken and I have not had anyone contact me to correct the program Thanks Charlie Pass”

Helpful Report

Posted 3 years ago

Hi Charlie! It looks as though you did not email us regarding this problem - please always email hello@adulttomegastore.com, we will be in touch 😊

Posted 3 years ago

“I never received my product, your company did not respond to my requests. DHL dropped it off took a picture but it was not my house. DHL says the package is unretrievable , so now I have problems and no product.”

Helpful Report

Posted 3 years ago

Please get in contact with us directly if this has happened and was sent to the wrong address. All goods should be delivered correctly and we handle all claims

Posted 3 years ago

“We were surprised on some of the warnings of what the product is made from. We will be returning it as we never used it.”

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Posted 3 years ago

Thank you fr the feedback!!! We offer a range of toys from many different manufacturers. We try our best to always state what the product is made of so customers can make a decision on what works best for them 😊

Posted 3 years ago

“Overpriced. I found some items for almost half the price elsewhere. Some items clearly different than what's advertised.”

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Posted 3 years ago

Oh no - so sorry if you did not have a good experience! Please get in direct contact if you have received something that doesn't match your order - our customer care team Would love to help 😊

Posted 3 years ago

“Not what expected. Vibrations very slow and wife thought it was not good at all Definitely would not recommend.”

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Posted 3 years ago

Appreciate the feedback - Feel free to leave a product review so other customers know whic product you are detailing :)

Posted 3 years ago

“Very unhappy with return policy. Vibrator doesn't work. Unresolved”

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Posted 3 years ago

We have asked for a short video showing the problem - but have not had this sent to us. We would love to resolve this for you!

Posted 3 years ago

“I bought three items. One just never worked.”

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Posted 4 years ago

Thank you for letting us know - we have emailed you about this. Please make sure to contact via email if you have issues with faulty products and we can help you 😊

Posted 4 years ago

“They would not let me return purchase. Will not buy from this company again”

Helpful Report

Posted 4 years ago

Please make sure to always read our return policy onsite before purchasing! https://adulttoymegastore.com/return-policy/

Posted 4 years ago

“Had to pay £30 import tax which I wasn't told about”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear that this tax occurred and we're working on a resolution with the postage service as we speak! We have contacted you to action resolution regarding this so please hold tight while this processes! Thanks for your patience and we once again apologise for this and any inconvenience it has caused you.

Posted 4 years ago

“Worst customer service experience Of my life. This seller false advertises this product as having all of the plugs needed to work internationally. However this is A LIE as the wand does not include all of the plugs. This seller is shady and not to be trusted. I would never shop from this website again”

Helpful Report

Posted 4 years ago

Hi there David, we're sorry to hear of this negative experience while shopping with us! We will look into this for you to get to the bottom of where this issue has arisen so please hold tight while we investigate this matter. We apologise for this issue once again and are sorry for any inconvenience caused by this. Thank you for your patience while this matter is looked in to.

Posted 4 years ago

“It’s products I ordered stopped working within two uses and the email provided is not correct so haven’t even been able to contact customer care. I would actually like a refund or the faulty items to be replaced.”

Helpful Report

Posted 4 years ago

We're sorry to hear of this issue, Katlyn! We will get in touch with your over this to deduce why this issue has occurred so please keep an eye out in your emails for correspondence from our service team (please ensure the spam and junk sections of your mailbox are check too). We apologise for any issues and inconveniences this may have caused. Thanks for your feedback and patience regarding this matter.

Posted 4 years ago

“The ring gag was to Little for my dick”

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Posted 4 years ago

We're sorry to hear of this! We would love to help you find the perfect pleasure product so if you do stop by again, we'd be very keen to help you find another gag which suits your size more. We thank you for your feedback on this item and for taking the time to write.

Posted 4 years ago

“I ordered from you guys on April 5th and have yet to get my package (April 23rd now). According to the tracking it hasn’t even left the packaging place and shipping said 3-8 days. Waist of time.”

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Posted 5 years ago

Sorry to hear of this issue! We have emailed you regarding this problem, so please keep an eye out in your email messages for a message from our service team on this issue (please check spam and junk too as our mail sometimes ends up in those sections due to the nature of goods we well). Thank you.

Posted 5 years ago

adulttoymegastore.com is rated 4.5 based on 784 reviews