Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,716 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,716 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came when they said they would and the engineer was very good but the cost of the amplifier was over THREE TIMES the cost of identical items on the net!!!!!!”

Helpful Report

Posted 3 years ago

“Our engineer was professional and explained all of our options clearly to us, and got the issue resolved the same day. However, the customer service from the company itself and promise of a same-day visit were disappointing. We had just moved into our new home and had no TV signal. I called first thing on a Monday and was told someone would be there the same day, calling half an hour before their arrival. By 4.30pm I hadn’t heard anything so called to check that an engineer would still be attending and was told that they would be. Ten minutes later they called my husband to say that they would no longer be attending and would come the next day instead. I called back to find out more and was bluntly told that the engineer was no longer available and I could either cancel the appointment entirely or wait until the following day. We had no internet at the time either so chose this company because of the same-day appointments. Due to the customer service and delayed appointment I wouldn’t use the company again and certainly wouldn’t recommend if you require an urgent repair.”

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Posted 3 years ago

“Hi Iwas happpy with the engineer and the servive.He sorted the problem out.But was disppointed with the price £570 for a new digital aerial bracket and pole and new coaxial cable.Get more quotes.”

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Posted 3 years ago

“When using this firm make to install cctv make sure the engineer shows you how to use the cctv and leaves you an instruction booklet, neither of which happened to me, no problem with the installation etc but to get them back when there’s no fault would have incurred an £85 charge, I was told to download the instructions off the internet or contact the firm, not very happy”

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Posted 3 years ago

“Fix was good BUT the cost of parts which priced at £1.99 from B&.Q. Prices at £15 by your company. For exactly the same parts I bought .”

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Posted 3 years ago

“The Engineer was brilliant, turned up on time and knew straight away what had to be done but the price was extortionate. £70 to snip the aerial at the ceiling and put a new connector on the end”

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Posted 3 years ago

“Andrew i am very happy with work it is good jobs”

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Posted 3 years ago

“The engineer was very friendly and was quick”

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Posted 3 years ago

“Beware the minimum charge £59 + vat is a hidden callout charge called diagnostic check this is if no work carried out. After that's it's all more money and not cheap£££”

Helpful Report

Posted 3 years ago

“Engineer was friendly however prices mentioned on phone much lower than the quote when he came out. Had to get it done but do feel ripped off”

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Posted 3 years ago

“Great service very prompt & clean”

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Posted 3 years ago

“Very quick and efficient service from when I first contacted your firm. Very professional and easy to use website.”

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Posted 3 years ago

“Endless amounts of phone calls. 6 missed calls in one day, however, engineer was early for the appointment, very nice and knowledgable. Haven’t used the new aerial point yet but should be working!”

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Posted 3 years ago

“The guy what came was very professional but the price he quoted me was ridiculous”

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Posted 3 years ago

“Absolutely dreadful , came to fix my reception put new aerials up last saying thats all sorted now but it was worse than before and when I asked them to come fix it no one came !!! Still waiting and will be taking it further”

Helpful Report

Posted 3 years ago

“I needed my cctv installed and got an engineer the same day for a quote and decided to go ahead but I hadn’t calculated the damn VAT and my bill was over £150! Please be aware of this. They would be better quoting the price including the VAT as you have to pay it anyway and it does hike up the price! Engineer was very pleasant and the job was ok but I don’t think that I would use the company again. Bit on the pricey side for a pensioner!”

Helpful Report

Posted 3 years ago

“Very efficient company as in response time, however very expensive quote to mount a 65" TV with my own wall bracket, £189 plus vat plus another £60 for a HDMI 7 metre cable which I have just bought on Amazon for £10! When I told engineer Currys were charging £135 he said he would match that just for wall mount, cable was extra! Happy enough as Currys unable to mount it for 10 days - so all in all good enough experience and very efficient time wise but job literally took 5 mins - £135!!!!”

Helpful Report

Posted 3 years ago

“Aerial force came to remove the old tv aerial on the roof. Engineer Scott was excellent and did the job in approximately 20 minutes. He was very polite and friendly. The down side is that they are expensive. I was told £59+vat on the phone but because there were 4 smaller aerials on one pole the price doubled.”

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Posted 3 years ago

“Prompt service and very helpful/polite engineer however the total price of my resolution was too expensive.”

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Posted 3 years ago

“Used twice, both times excellent !! My only gripe is on the day the were due to come and fix a minor fault with my cctv they had fitted they rang to say they couldnt make it, and I taken the day off work for this !!!! Now I have to wait another week, other than that, all ok”

Helpful Report

Posted 3 years ago

Aerialforce is rated 4.1 based on 2,716 reviews