Ageas UK Reviews

Name: Ageas UK
Rating: 1.86

1.9 Rating 143 Reviews

21 %

of reviewers recommend Ageas UK

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1.9

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful who underwrites your policy! AVOID AGEAS AT ALL COSTS”

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Posted 2 years ago

“Worst company I've ever used would not recommend the way I have been treated by them is disgusting”

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Posted 2 years ago

“Horrible company to deal with in regards to car insurance. No help to the customer at all. Prices sky high. Stay away from this company at all costs!”

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Posted 2 years ago

“Absolutely atrocious company and their claims are handled by Claims Consortium Group who are quite possibly the most incompetent team I have ever had the misfortune of dealing with. Nearly 12 months after making a claim for storm damage and they had messed us around, failed to pass on messages, made a complaint to the insurer on my behalf which I had not authorised and been deliberate obfuscating. The settlement figure they have offered is laughable and we’re now trying to go through the ombudsman. After telling me in December that they hadn’t got a final response letter and telling me they were still talking to the insurer, today I find out a final response letter was sent at the end of September - so they have wasted our time. Never deal with Ageas.”

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Posted 2 years ago

“We had a burst water pipe so needed to call the home emergency line on a Saturday afternoon. It took 1 hour 25 minutes of queueing just to speak to someone to report it. I was promised a call back from an emergency plumber within 2 hours. It's now been 16 hours with no call back, which from other reviews seems to be commonplace. I have tried to call again but repeatedly received messages saying that they were too busy to take any calls and to try again later. Absolutely insulting for what is meant to be an emergency line. When my call was finally placed in a queue, I waited for an hour and a half before being cut off. Meanwhile there has been water gushing out of a broken pipe for almost 24 hours. Their emergency cover is completely mis described and not at all fit for purpose. When there is an emergency they make it as hard as possible to claim on the service so that you are forced to go elsewhere to get the problem resolved. Staggeringly incompetent service and without doubt the absolute worst company I have ever dealt with.”

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Posted 2 years ago

“This company is a SCAM and rip off-AVOID FOR YOUR OWN SANITY. THEY WILL USE BULLYING TACTICS TO SWINDLE YOU OUT OF YOUR HARD EARNED MONEY. Took out insurance then weeks later they claim that they will have to increase my premiums because they've discover on a comparison website that I bought my car in July and not August. They requested my documents which confirmed this was indeed August. THEN, not satisfied with this, they then claim the discrepancy was to do with the year 2021 and not 2022 and so they will either cancel my policy and keep hold of my premium or I need to pay them additional premium atop the price I'd already paid for the insurance plus fees. I sought legal advice from my lawyers and the ombudsman because this company is dishonest and quite frankly fraudulent - this has caused me alot of unnecessary distress. AGEAS - dont even bother to comment with your 'sorry bla bla bla story' because I will be dragging you through the courts or to the ombudsman for harassing me if I have to.”

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Posted 2 years ago

“Having been a loyal customer with well over 11 years insurance cover ,recently had a need to contact and make a claim. Water pouring in through the roof which spread down two floors and penetrated through the windows in the lounge and bedroom. After a hellish 1 hour wait on hold to speak to an advisor was dismayed to be told that our location DID NOT have enough rain fall or wind speed in recent weeks according to their data for the location. I can very safely advise that living in SW Scotland the weather has been atrocious for the last 8 ish weeks. Another scam company who provide loop holes to escape from. Avoid this company,left an 88 year old woman confused and scared with no offer of assistance what's so ever. She had renewed her premium 8 weeks and one day previous and upon cancelling the policy they kept half the premium cost for 8 weeks of absolutely no protection. Avoid heartache and stress and find an alternative insurance company. Disgraceful display of greed at its worst.”

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Posted 2 years ago

“Another scam company that stole my money and almost left me with nothing, I searched for ways I could bring them to justice then I came across RESUC,ORG they are a team of binary options and cryptocurrency recovery expert and within 2 weeks I was able to get my money back REF [ A1 ] They are able to help.”

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Posted 2 years ago

“Awful company. Ring up scrutinising you and saying you need to prove where you work etc”

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Posted 2 years ago

“Absolute disgrace ! Staff lie ! Defraud paperwork .don't answer the phone !”

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Posted 2 years ago

“They wouldn’t put my son on my policy except temporary which didn’t make logical sense, why would they offer insurance for 45 days but not permanently”

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Posted 3 years ago

“Do not use this company, they lie to you, bullying and threatening on phone when you finally get to speak to someone. Like others, if I could give minus stars I would. Please stay clear of them”

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Posted 3 years ago

“Got home insurance that ended up being with Ageas, covered accidental damaged. I fell on top of my tablet PC bending it, it later combusted from a damaged battery. They're trying to change the events so they don't have to pay me.”

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Posted 3 years ago

“Absolutely awful, look for any reason not to pay, & claims take months to be paid!!! Take my advice, stick with PetPlan!!”

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Posted 3 years ago

“Worst and Very Unprofessional Car Insurance (Zero Star) I had an accident on 1st of March 2022 and it was not my fault. It has been 17 days since the accident has happened my claim is still pending and has not been through to their engineer to approve the repair work. In Policy, I was told that a courtesy car will be provided in but when I asked it for, I was told by the Ageas Car Insurance that courtesy car only be provided If I will take my car to Ageas approved body workshop!!!! I have checked their approved body repairers, unfortunately, their approved body workshops (Most of the time) use parts from the aftermarket. I am calling Ageas almost every day to check if their engineer has authorised the repairs but every time call handlers telling me a different story!! no one exactly knows what is going on!!! Yesterday, Suddenly Ageas woke and trying to find a fault in the information provided at the time of adding it to the policy and accident only to ESCAPE from this repair and claim! Questions they are asking me are as under; 1) What did I eat on the day of this accident? 2) If my previous car was having any troubles and why did I sell that one? 3) Why did I change my previous car with this new one? 4) How many £20s and £10s notes I have given to the seller (Audi)? Absolutely bonkers !!! I would not recommend this car insurance company not even to my enemies!!!”

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Posted 3 years ago

“Do yourself a favour and steer well clear of anything to do with Ageas. I have a claim with them which they authorised last November (2021). It is now 18th March and my kitchen and dining room are still building sites, and all Ageas say is that they passed it on to their contractor (Claims Consortium) to progress the work. Claims Consortium then gave the job to their preferred supplier (Price Brothers) to do. Price Brothers came and stripped out the kitchen and dining room floors in November, so far so good. Then the work stopped and no workers for over 6 weeks as we live in this building site. Price Brothers want to do the work but are awaiting confirmation for the go ahead as Claims Consortium have query on cost. A total impasse so on February 8th Ageas appoint a loss adjuster from “AED” who be promises to solve the issue. It’s 18th March and this is still going on, despite my written, e-mail and phone call attempts to get this moving. It takes Ageas 30 minutes on average to answer their phone, Claims Consortium is even longer, AED return calls but have nothing positive to report, even though they are the adjuster. Ageas tell me they have logged my complaint (that’s over 5 weeks ago now) but they show no sign of wanting to help, they pass me back to the Loss Adjuster. My wife and I have a temporary kitchen on our drive, it is freezing, it’s like a wet room some days, our lives are a mess in our home. The Ombudsman can’t help until we get a “final” solution from Ageas, so we are snookered on all fronts. Ageas show no signs of expediency and certainly do not care about our welfare or their duty of care. They blame Covid (yes still doing that) and storm Eunice (19th Feb …..3 months after our claim started) for their abysmal response times. I seriously you think twice before using Ageas.”

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Posted 3 years ago

“Ageas is not honoring quotes from Confused.com. I believe consumer's deceiving practices are in place.”

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Posted 3 years ago

“AVOID this company at all costs. Took my home insurance out with Thistle and never had any problems until Ageas insurance took over. Haven’t claimed on my policy the whole time, make a claim for paint that got spilt on carpet, they send a fraud investigator round who was in my property for 2hrs. Asking me questions like do I have an alarm, safe, cameras, if I’m going on holiday this year and when. Can’t really see how this is relevant to a carpet claim, then he basically accuses me of insurance fraud. They are the only FRAUDSTERS I’m afraid, they get out of paying any claim so no point having insurance with them. They don’t even answer the phone when you call them, after hour and half waiting and still no luck I gave up!”

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Posted 3 years ago

“Waited an hour on the phone for this useless insurance company to answer. roof has been damaged due to 3 storms there assessor said the damage was due to bad maintenance which is not true and then said ageas would not validate the claim it is one big scam do not use this company and do not use onecall as well”

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Posted 3 years ago

“Storm Eunice had just blown ridge tiles from my roof, smashing other tiles on their way down. Rain water seeping in. House is only 18 months old. Phoned Ageas. Utterly pointless. Even said they had nothing to do with insurance ?!?! Made no effort to help me but went to great lengths to wriggle out of a claim. Insisted that the excess would be £300 even though the policy says excess is £75. Then said that Storm Eunice was not a storm – it was only a ‘strong gale’ and as such I could not claim! It is difficult to handle this level of stupidity I have raised a complaint but to receive such a pitiful level of service at a time of very considerable stress is unforgivable. These cowboy tactics only serve to deter people from buying insurance. Peter”

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Posted 3 years ago

Ageas UK is rated 1.9 based on 143 reviews