Air Delay Reviews

Name: Air Delay
Address: 2640 Chynoweth HouseTrevissome Park, Truro
Rating: 4.77

4.8 Rating 819 Reviews

96 %

of reviewers recommend Air Delay

Company Reviews

Questions

Metrics

4.8

Based on 819 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01606 800135

Email:

help@airdelay.co.uk

Location:

2640 Chynoweth HouseTrevissome Park
Truro
TR4 8UN

Write Your review

Tell us how Air Delay made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Air Delay 5 star review on 18th January 2017

Nirmal Kumar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“12 months later i did the claim myself and got my money but stll had to pay you over 300 hows that acceptable”

Helpful Report

Posted 5 years ago

“Not very helpful. Got back to me quickly enough to tell me I didn`t qualify but when I asked for clarification of a few details they ignored me - no money in it for them I guess!”

Helpful Report

Posted 5 years ago

“You’ll get twice as much quicker if you do on your own.”

Helpful Report

Posted 5 years ago

“the length of time and lack of communication”

Helpful Report

Posted 5 years ago

“Very Bad Service With No Communication Would Not Use This Servie Again”

Helpful Report

Posted 6 years ago

“Lengthy delay between submitting claim at end June 2016 and settlement April 2017. Having to chase up several times with the solicitors you use (Butterworths) Originally they came into action because you said BA rejected claim. Then after long delay they were informed by BA you had already been paid. Only their enquires of you finally ended in me being paid. Not good communication all round.”

Helpful Report

Posted 6 years ago

“ever since i signed the documents they were impossible to contact, always saying they would get someone to call me back but never did. Originally they told me that because of my particular case situation they would give over my case to a solicitor straight away, but it took approximately 8 weeks until they did so.....”

Helpful Report

Posted 7 years ago

“I had to constantly prompt, remind and chase up matters throughout this whole episode, this was initially with yourselves then with the solicitors, - butterworths. I could not recommend your services based upon my experiences.”

Helpful Report

Posted 7 years ago

“Time taken for claim to be resolved was a long time in comparison to our friends claim. They used a different company”

Helpful Report

Posted 7 years ago

“Very disappointed with the outcome I expected the claim to be higher than it was considering how much we paid for the holiday and the length of flight etc”

Helpful Report

Posted 7 years ago

Hi Mandy, I'm sorry you don't feel the compensation was adequate for the delay you suffered but unfortunately the amount is fixed under the rules, depending on the delay length and flight distance. I can see your flight was delayed just under 4 hours, which was unfortunate as 5 minutes more and you would have received twice as much, but regardless if you chose to handle the claim yourself, chose a different company or went to the CAA the payment amount would not change. In any case, thank you for your feedback and here's to punctual air travel in the future! AD

Posted 7 years ago

“Seemed like I had to do all the calling around call back service was poor seem like they only had 1 office worker on the plus side when I sent bank details payment was fast just happy it's all sorted now”

Helpful Report

Posted 8 years ago

Air Delay is rated 4.8 based on 819 reviews