Airparks Reviews

Name: Airparks
Rating: 3.40

3.4 Rating 1,040 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email

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Email:

customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking ok not yet used the park”

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Posted 10 years ago

“The parking system is very good but the price for one day is extortionate when compared to what I would have paid for a week.”

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Posted 10 years ago

“Arrived earlier than anticipated but no problems getting in. Felt it was a bit expensive for what it offered. Peeved that had to find ticket to exit, no technology to work on number plate possible?”

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Posted 10 years ago

“We have only booked through you and not used the service yet so difficult to state our opinion just yet. The survey may be better sent out after the facility has been used.”

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Posted 10 years ago

“Past experience with Airparks at Luton and Gatwick has been excellent every time. The experience at Stanstead was not so good. No point of contact for Airparks to be found, basically booking long term parking would have been exactly the same. Long, tedious and confusing transfer back to my car.”

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Posted 10 years ago

“I found leftover cookie piece that someone had obviously eaten in my car while changing its parked location. That's not acceptable.”

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Posted 10 years ago

“The really annoying thing about verifying your parking voucher at Leeds Bradford airport is that the information desk is at the opposite end of the airport. You would think it would be logical and sensible to site this in the arrivals hall. But no. It seems that everything at Leeds Bradford airport is done for the convenience of the owners however inconvenient it is for the traveller.”

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Posted 10 years ago

“Very difficult to print off voucher, you need to make it fool proof.”

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Posted 10 years ago

“Have used several times now, first time was fantastic but since has not measured up and this last time was the worst! From making my call as instructed after collecting my bags we had to wait 40mins for our car. I do not consider this a "meet n greet" service. We could have got the bus transfer n been on our way quicker! This then had a knock on effect for our homeward journey onto Dorset picking up rush hour traffic! Sorry but not good enough!! Mrs L Willis”

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Posted 10 years ago

“The car had been cleaned when we left it with you but had a really heavy coating of what looked like builders dust when we picked it up. And I mean heavy! John Robinson”

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Posted 10 years ago

“We were looking for the signs for Air Parks which does not exsist we should have been told to go Jet parks long stay no 4 Thanks Linda Redfern”

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Posted 10 years ago

“Once I finally found the long stay car park and went through the barriers, signage for available spaces was poor. It was 4am so very dark and it was also raining, and it took a while of driving around to find an area near a bus stop with available spaces. Additionally, although empty, several buses drove straight past the bus stop, which was full with passengers, some of which had to stand out in the rain. Once on the bus, the transfer to the airport was fine.”

Helpful Report

Posted 10 years ago

“The parking - and finding the care park - were fine and the bus to the terminal was prompt. The let down though was the wait to go back to the car park which was lengthy despite my call, and there was another person there who said she had already been waiting a long time.”

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Posted 10 years ago

“The directions given where not correct. It tells you to go left at the roundabout where it should tell you to go straight! There were Lots of ramps to encounter with your luggage before you get into the main checking in area which I found inconvenient. The exit of the car park was not clearly signed. Overall was disappointed considering the fees charged.”

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Posted 10 years ago

“Shuttle transfer was fast and efficient. The service was much better when the car was brought out of the car park ready for you at the end of the holiday. I was travelling with my daughter and baby grandson and I had to go to the back of the car park in the dark along a muddy path to retrieve my car. When I reached the exit I found that there was no pick up point to load the cases and passengers back into the car so I had to abandon my car and go to get them. I think it would be better if there was a pick up point as well as a drop off point. I have used this air park for many years but am now thinking of trying the other one just along the road to see if it is any better.”

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Posted 10 years ago

“Arrived home last night, enormous queue for busses no buses arrived at T2 for ten minutes, then five arrived for various different car parks, there is no organisation at the terminal regarding where one should wait so total chaos with tempers flaring. May be outside your control I don't know. Our first poor experience and hopefully just a glitch”

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Posted 10 years ago

“Finding the appropriate ar park on arrival at East Midlands is fine but there are no indications when one returns how to find the car park link bus. My wife and I followed the signs from departure to the long term parks but these were quite wrong for the bus links.. You need better directions to help customers the get to the bus-link to the cars parks. Other passengers were having the same problem!”

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Posted 10 years ago

“This was not what I expected from a meet and greet. Expected help with bags on departure and arrival, not something more like returning or picking up a hire car. In the context of that lesser service it was reasonably efficient”

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Posted 10 years ago

“CONFUSING TO GET IN CAR PARK BECAUSE NUMBER PLATE WAS NOT RECOGNISED, AS USUAL CAR PARK WAS TOTALLY PACKED BUT FOUND A SPACE AFTER DRIVE AROUND.”

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Posted 10 years ago

“The automatic number plate reader that issues the ticket for pre booked / online booked parking STILL does not work. This causes a delay on return as I have to have the incomplete ticket validated before I can get out. This is becoming a major frustration as I travel twice per month”

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Posted 10 years ago

Airparks is rated 3.4 based on 1,040 reviews