Airparks Reviews

Name: Airparks
Rating: 3.41

3.4 Rating 1,039 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,039 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

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“Frequency of shuttle bus and length of journey from ncp long stay car park to Glasgow airport is not reflected accurately on the airpark website.”

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Posted 9 years ago

“A computer fault meant the booked carpark was overbooked and I was redirected to an alternate carpark, further away with poor instructions on what was happening, left sitting wondering which of the many identical minibuses I had to follow. In the end I was delayed by half an hour and it was only pure luck that I happened to turn up early, otherwise I could have missed my flight. Technical issues happen, but despite having both my email address and mobile number, no attempt was made to contact me and let me know of the issue, where I could have gone directly to the alternate carpark in the first place. The alternate carpark is also cheaper but no info was given on a refund so I've currently paid over the odds and been inconvenienced for the privilege. Thanks for emailing to ask how you did, I might not have bothered otherwise.”

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Posted 9 years ago

“Paid £18 for parking to find all carparks full. Had to park sticking out on the exit/entrance roads risking my car being hit by passing traffic. Waste of money and only lucky there was no damage to car.”

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Posted 9 years ago

“On arrival told that the parking was under water. Follow the bus who did his damdest to lose me. Overflow was somewhere maybe 2 miles away. Sat in the Bus for 15 mins waiting on customers to fill. It took me 50 mins after arrival into what was booked as my carpark to get to the terminal. Terrible service and would not recommend and of course never use again.”

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Posted 9 years ago

“The really annoying thing about verifying your parking voucher at Leeds Bradford airport is that the information desk is at the opposite end of the airport. You would think it would be logical and sensible to site this in the arrivals hall. But no. It seems that everything at Leeds Bradford airport is done for the convenience of the owners however inconvenient it is for the traveller.”

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Posted 9 years ago

“No parking available.”

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Posted 9 years ago

“This is the 4th time we have used Airparks at Southend Airport and everytime the machine does not read the number plate on either entering or exiting the car park. I have written to complain but have not received any response. This is very annoying and time consuming bearing in mind it can take the operator who you have to call to explain the position too anything up to l5 minutes to answer the buzzer. Really not impressed with this at the moment to be honest.”

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Posted 9 years ago

“I arrived at 05:30 in atrocious weather, there were about 60 people waiting at Bustop 3 and the bus was fully loaded 3 times by the time it passed Bus stop 2,”

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Posted 9 years ago

“Very difficult to print off voucher, you need to make it fool proof.”

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Posted 9 years ago

“Absolutely disgusted my booking was not on the system have to sort out when I return !!!??”

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Posted 9 years ago

“Located relatively far from airport compared to other airport parking companies. Grumpy driver. Late pick-up from airport on return - had to wait over 20 minutes after calling for the driver to arrive.”

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Posted 9 years ago

“I had to wait 25 minutes for service and i almost missed my flight. Would recommend using short stay parking as a better and quicker solution, or looking for another service provider. I was very disappointed with the service - it was raining as well which didnt help.”

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Posted 9 years ago

“Booking service was okay. Paid in FULL by Credit Card. On exiting the Car Park, I was instructed to pay £312 plus after entering the card. I had to press a button on the machine and convince the Guy talking into the speaker that I had paid in FULL. A very nervous moment for me and I do not like that sort of moment. Your Company and Your computer system should not be treating me like this. Now I know this happens, I am prepared for this next time.”

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Posted 9 years ago

“Have used several times now, first time was fantastic but since has not measured up and this last time was the worst! From making my call as instructed after collecting my bags we had to wait 40mins for our car. I do not consider this a "meet n greet" service. We could have got the bus transfer n been on our way quicker! This then had a knock on effect for our homeward journey onto Dorset picking up rush hour traffic! Sorry but not good enough!! Mrs L Willis”

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Posted 9 years ago

“Good location, good price ,easily used.”

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Posted 9 years ago

“your system does not work. It does not pick up the car number. Going in to the car park and going out both times I had to wait along time to get help”

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Posted 9 years ago

“we had to wait almost 30 minutes for transfer to terminal. when we asked via shelter intercom about the wait we were told there had been a bus 15 minutes ago which was a lie, when the bus did arrive only half the people waiting were able to get on.”

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Posted 9 years ago

“Booked through Airparks for booking at Birmingham Airport 31st ofAugust until 7th of September .On arrival at airport at 4 in the morning we were told they had no informat ion of our booking .Eventually let us into car park and said we would have to sort things out on our return .On our return they still said they had no record of our booking and after waiting about half an hour they sent somebody down to check our paperwork and they said it was in order and let us out of carpark.So all in all would say this was not a very good service and gave us a poor ending to a very good holiday.”

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Posted 9 years ago

“The car had been cleaned when we left it with you but had a really heavy coating of what looked like builders dust when we picked it up. And I mean heavy! John Robinson”

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Posted 9 years ago

“When we arrived at Airparks it appeared to be owned by Skyport although we booked with Airpark. Our return pickup was by yet another company who took us to a different car park and only to ours last. He never spoke to us and the whole process was very unsatisfactory.”

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Posted 9 years ago

Airparks is rated 3.4 based on 1,039 reviews