Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.51

4.5 Rating 2,263 Reviews

89 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Questions

Metrics

4.5

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

Write Your review

Tell us how Airtax (by Vialto Partners) made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dtraight forward and easy to use”

Helpful Report

Posted 6 years ago

“I have yet to use this service however, I must say I am amazed how quickly my ABN number was processed and look forward to processing my tax via Airtax if I am successful in gaining employment as a care worker.”

Helpful Report

Posted 6 years ago

“Quick and easy.”

Helpful Report

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

“Easy to use, convenient. An initial introduction explaining how to use it would be beneficial.”

Helpful Report

Posted 6 years ago

“Not satisfied”

Helpful Report

Posted 6 years ago

“I would like to be able to communicate with the person that’s approving our bass statements as there were some amounts in my bass that did not make any sense to me and I did not put there myself. So it would be a lot better if it was possible for us to communicate with someone in regards to our bass statement before being approved .”

Helpful Report

Posted 6 years ago

“User friendly”

Helpful Report

Posted 6 years ago

“Nice easy process”

Helpful Report

Posted 6 years ago

“More contact would be great”

Helpful Report

Posted 6 years ago

“It is really good and less time consuming”

Helpful Report

Posted 6 years ago

“Takes all the worry out of doing my gst”

Helpful Report

Posted 6 years ago

“Whilst the application is very easy to use, the last section of the process when there an amendment from the AIRTAX team (to the bank interests for instance) is done, and the customer need to revise it and approve it does not appear to be straight forward enough. Consequently the user does not know if it was accepted. - when there is a message asking to pay again, that should not happen - This delayed my submission by a few weeks and required to email the support separately to understand that nothing had actually happened and I needed to pass the 'payment stage' again.Not logical according to me. Furthermore, providing the customer with an estimate of the average timing of when they could hear back on the validation of the lodgment with the ATO appears to me to be a 'must' After all this is legal tax matters so delays can be critical on the individual's responsibility. Overall the response from the support team was clear and in a timely manner. I wish there was a process to follow up on pending submissions like a reminder push notification to 'ask the customer' if they forgot about their tax submission after 2/3 weeks. Ideas for improvement, Thanks”

Helpful Report

Posted 6 years ago

“Quick response and I had my ABN within 1 working day. Great service.”

Helpful Report

Posted 6 years ago

“I used Airtax this quarter and am not able to see how the debt was calculated. I rated good. Fix this and it will be better rated.”

Helpful Report

Posted 6 years ago

“very user friendly and easy to follow. Thank you Airtax! 👍🏽😀”

Helpful Report

Posted 6 years ago

“Fast reliable”

Helpful Report

Posted 6 years ago

“Serious and responsible ,very good!”

Helpful Report

Posted 6 years ago

“Airtax is fantastic but response to issues could b better”

Helpful Report

Posted 6 years ago

“Easy to fill up and claim”

Helpful Report

Posted 6 years ago

Airtax (by Vialto Partners) is rated 4.5 based on 2,263 reviews