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Airtax (by Vialto Partners) Reviews

4.5 Rating 2,235 Reviews

90 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

4.5

Based on 2,235 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Airtax (by Vialto Partners) 5 star review on 17th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When established by PWC there was some scope to contact Airtax 'advisors' since PWC sold off the push seems to be contact to discuss with a $100 price tag attached. Given I collate all the receipts on a spreadsheet, the only benefit is the ability to enter totals on the dashboard and generally it is then put through to the ATO unless you have a purchase like a new car that attracts GST which is refundable proportional to use, then you're back and forth with the emails with the emphasis on pay for advice. As the holder of a ABN all information has the disclaimer (protection for Airtax) that the holder is liable for ALL provided is kosher I have questions as to what benefit the $100 paid actually is. Was still told I was still 100% responsible for the accuracy and correctness of the claims.”

Posted 3 days ago

“Normally when I do my BAS it is very quick this time however was very slow and when I sent emails I got no response. It took forever and if you try and respond ng you can’t talk to anyone unless you book an appointment. A simple email to keep customers informed would be very helpful”

Posted 1 week ago

“Sent several chat requests for a callback on follow-up of lodgement with no replies.”

Posted 1 week ago

“The level of service is deteriorating. I have used Airtax for many years and lately I'm experiencing poor service and lack of communication.”

Posted 1 month ago

“I.ve been using airtax in the past 4 years and always happy with the service. However the last BAS lodgement took 1 week and past my due date. I dont know why this time took so long. Please improve your service coming forward. thanks”

Posted 2 months ago

“After I had paid my fee, it took over a week for Airtax to lodge my BAS & I only just got it paid on the last day[28th Feb...the deadline to lodge and pay] at 8pm, causing me great anxiety!”

Posted 2 months ago

“I was waiting for them to finalise my GST active statement for a week and nothing happened until I sent them a reminder. This happened twice in the last six months.”

Posted 2 months ago

“I submitted my BAS on 2 February. It was only lodged on 28 February”

Posted 2 months ago

“I have sent multiple emails to Airtax supoprt team asking a question regarding my PAYG. But sadly, I was left without answer or response for weeks. I even searched for Airtax Facebook page and tried to seek help posting my question there. I even had to doubt Airtax may have gone out of business. So, I had to go ahead with filing my BAS without clearing my question as the deadline has approached. Hope my honest review contributes toward future communication. Thank you! Karma”

Posted 2 months ago

“I thought the work done by Airtax great. But the amount of time taken to complete the return was almost 3 weeks. Way outside what Airtax sugggests for BAS completion. I thought the lack of communication during that time keeping me updated on progress was poor and needs to be improved next time”

Posted 2 months ago

“I had to email twice to get a response about the progress of my BAS and to have the amount owing confirmed. Not up to the usual standard I expected based on prior experience. I'm also not impressed with the fact that you cannot speak to anyone from Airtax unless it qualifies for one of the services you must pay for!”

Posted 2 months ago

“It took me 3 emails to finally get someone to respond to my pending BAS submission. I had no way to reach out to anyone over a phone call. I feel that if I didn't chase up, my BAS would have been overdue.”

Posted 2 months ago

“The last two quarters for BAS has been very poorly executed, delays in submitting to the tax office. No response to chat emails regarding the incorrect name being used on the ABN, no response to requests regarding delays on lodgements. These issues have been reported to Uber.”

Posted 3 months ago

“The provided services is too slow. It took more than 10 days to lodge the BAS while in the past it used to take maximum 48 hours.”

Posted 4 months ago

“Very long time to lodge BAS”

Posted 4 months ago

“The service is not as effective as before and it takes long time to get back to us.”

Posted 8 months ago

“Waiting for over a week to get an issue resolved & still no answer”

Posted 9 months ago

“Doing my base was easy but always having problems with lodging my tax as last few years there’s been problems with the app. Asked when the app would connect to ato this year but no answer”

Posted 9 months ago

“Took 3 days to submit my BAS”

Posted 1 year ago

“When this company was operated by PWC there were absolutely no issues. Ever since this new company has taken over there has been nothing but issues. You are welcome to look at my file since the first BAS that I had to complete through you.”

Posted 1 year ago

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Airtax (by Vialto Partners) is rated 4.5 based on 2,235 reviews