Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.51

4.5 Rating 2,263 Reviews

89 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Questions

Metrics

4.5

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

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Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for over a week to get an issue resolved & still no answer”

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Posted 3 years ago

“Doing my base was easy but always having problems with lodging my tax as last few years there’s been problems with the app. Asked when the app would connect to ato this year but no answer”

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Posted 3 years ago

“Took 3 days to submit my BAS”

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Posted 3 years ago

“When this company was operated by PWC there were absolutely no issues. Ever since this new company has taken over there has been nothing but issues. You are welcome to look at my file since the first BAS that I had to complete through you.”

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Posted 3 years ago

“Tax r Turn money was very less compared to other tax agents”

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Posted 4 years ago

“My experience was poor because an agent has sent me an email advising me that I will be removed from the platform because of a late lodgement. I had started doing my tax return but was delayed in compiling it because of a death in the family. Not impressed either the attached email sent to me. As a new operator of this business your agent should not have sent this distressing letter.”

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Posted 4 years ago

“Will keep giving bad reviews until there is an Android app.”

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Posted 4 years ago

“Support is absolutely horrendous ... took months to someone get back to my emails. The excuse was that everybody is working from home”

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Posted 5 years ago

“The support emailing not work, I called them twice they say someone will call you soon regarding my wrong lodgement. No body back to me and I had to resumbbitted again on my expense.”

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Posted 5 years ago

“User friendly in regards to submitting. When I had to review I found it hard to get in with http Error 1 messages. Your gateway prob re traffic needs fixing”

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Posted 5 years ago

“Ongoing delay in restoring Uber account sync functionality is devaluing the service offering.”

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Posted 5 years ago

“Make your updates faster”

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Posted 6 years ago

“Normally very good, but the issue with your website down at the same time BAS was due, was very stressful”

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Posted 6 years ago

“Could not link my Uber . It was poor”

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Posted 6 years ago

“App would not load Uber income to bas ! Had to load income manually ! I don’t think I will continue to use this service.”

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Posted 6 years ago

“Airtax has helped me in the past with making my ridesharing through Uber easy, sadly though the sync button hasn't been working, it doesn't give me the notification it has synced and takes me back a step. Tried on different browsers and even logged out and logged back in as they requested. I'd like it to sync with Ola, and provide expand to providing other tax advice”

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Posted 6 years ago

“Not very helpful”

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Posted 6 years ago

“I can’t finish my profile. I’ve asked help but No one made nothing until now. The system is having trouble”

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Posted 6 years ago

“You need to have the suplementary section built in and automated review function so that the return can be lodged in the due date.”

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Posted 6 years ago

“Its difficult for beginer and no sufficient field to input expenses. Its difficult for multi workers. There is no record keeping system.”

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Posted 6 years ago

Airtax (by Vialto Partners) is rated 4.5 based on 2,263 reviews