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Airtax (by Vialto Partners) Reviews

4.5 Rating 2,234 Reviews

90 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

4.5

Based on 2,234 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Airtax (by Vialto Partners) 5 star review on 17th May 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally when I do my BAS it is very quick this time however was very slow and when I sent emails I got no response. It took forever and if you try and respond ng you can’t talk to anyone unless you book an appointment. A simple email to keep customers informed would be very helpful”

Posted 2 days ago

“I would never recommend anyone use your services”

Posted 3 days ago

“Sent several chat requests for a callback on follow-up of lodgement with no replies.”

Posted 4 days ago

“The service has gone down waay down hill compared to 2 years ago. But you know that. Why survey? Numbat”

Posted 1 month ago

“The level of service is deteriorating. I have used Airtax for many years and lately I'm experiencing poor service and lack of communication.”

Posted 1 month ago

“Bad communication and slow service”

Posted 1 month ago

“It took 2 weeks to lodge my BAS statements. It used to be done within 24 hours. Very disappointed with the service.”

Posted 1 month ago

“Thanks for real help in taxation work”

Posted 1 month ago

“slow response”

Posted 1 month ago

“Very bad service. Lodged my BAS after the due date. I had to do it myself and still waiting for my $49 fee refund. Get rid of your automated system or you will lose all your customers. The worst experience I have had from any organisation.”

Posted 1 month ago

“Lodged my bas but airtax didn't finish it. Now I am late for my bas. Will take busines somewhere else.”

Posted 1 month ago

“A little slow but good service”

Posted 1 month ago

“Very unprofessional”

Posted 1 month ago

“I.ve been using airtax in the past 4 years and always happy with the service. However the last BAS lodgement took 1 week and past my due date. I dont know why this time took so long. Please improve your service coming forward. thanks”

Posted 1 month ago

“After I had paid my fee, it took over a week for Airtax to lodge my BAS & I only just got it paid on the last day[28th Feb...the deadline to lodge and pay] at 8pm, causing me great anxiety!”

Posted 1 month ago

“Good, easy and fast”

Posted 1 month ago

“Very handy & professional”

Posted 1 month ago

“Very easy to use and highly informative”

Posted 1 month ago

“Well done and keep up the good work”

Posted 1 month ago

“Stay Right away!. I have had constant issues with lodging tax and BAS statements with airtax and have had friends that have had severely bad experiences also. Dont respond for up to a week a times, have lodged things late and incorrectly costing thousands, the more i looked into them the more i have found people having the same experiences. Many of there agents do no communicate at all and make constant mistakes that need correcting. Do yourself a massive favour and avoid them completely”

Posted 1 month ago

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Airtax (by Vialto Partners) is rated 4.5 based on 2,234 reviews