Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.51

4.5 Rating 2,263 Reviews

89 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Questions

Metrics

4.5

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

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Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little slow but good service”

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Posted 1 year ago

“Very unprofessional”

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Posted 1 year ago

“I.ve been using airtax in the past 4 years and always happy with the service. However the last BAS lodgement took 1 week and past my due date. I dont know why this time took so long. Please improve your service coming forward. thanks”

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Posted 1 year ago

“After I had paid my fee, it took over a week for Airtax to lodge my BAS & I only just got it paid on the last day[28th Feb...the deadline to lodge and pay] at 8pm, causing me great anxiety!”

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Posted 1 year ago

“Good, easy and fast”

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Posted 1 year ago

“Very handy & professional”

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Posted 1 year ago

“Very easy to use and highly informative”

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Posted 1 year ago

“Well done and keep up the good work”

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Posted 1 year ago

“Stay Right away!. I have had constant issues with lodging tax and BAS statements with airtax and have had friends that have had severely bad experiences also. Dont respond for up to a week a times, have lodged things late and incorrectly costing thousands, the more i looked into them the more i have found people having the same experiences. Many of there agents do no communicate at all and make constant mistakes that need correcting. Do yourself a massive favour and avoid them completely”

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Posted 1 year ago

“Ability to make calls directly to the helpdesk that has now been removed is not a good feature am”

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Posted 1 year ago

“I was waiting for them to finalise my GST active statement for a week and nothing happened until I sent them a reminder. This happened twice in the last six months.”

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Posted 1 year ago

“Took too long to Lodge BAS. Didn’t reply to my emails.”

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Posted 1 year ago

“convenient”

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Posted 1 year ago

“I submitted my BAS on 2 February. It was only lodged on 28 February”

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Posted 1 year ago

“I have sent multiple emails to Airtax supoprt team asking a question regarding my PAYG. But sadly, I was left without answer or response for weeks. I even searched for Airtax Facebook page and tried to seek help posting my question there. I even had to doubt Airtax may have gone out of business. So, I had to go ahead with filing my BAS without clearing my question as the deadline has approached. Hope my honest review contributes toward future communication. Thank you! Karma”

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Posted 1 year ago

“I thought the work done by Airtax great. But the amount of time taken to complete the return was almost 3 weeks. Way outside what Airtax sugggests for BAS completion. I thought the lack of communication during that time keeping me updated on progress was poor and needs to be improved next time”

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Posted 1 year ago

“Slow service. Website not working properly and no communication on when the returns will be lodged.”

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Posted 1 year ago

“I did 3xBAS three weeks ago, nothing has happened yet Emailed twice, still waiting for a response and resolution.”

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Posted 1 year ago

“Very easy to do your tax.”

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Posted 1 year ago

“I've been using Airtax for my Income tax and BAS ever since I started doing a side business job, very easy to use and customer service are helpful always.”

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Posted 1 year ago

Airtax (by Vialto Partners) is rated 4.5 based on 2,263 reviews