Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.51

4.5 Rating 2,263 Reviews

89 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Questions

Metrics

4.5

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

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Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service”

Helpful Report

Posted 1 year ago

“It is an easy way to lodge BAS”

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Posted 1 year ago

“Worst service”

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Posted 1 year ago

“The service has gone really bad. I have submitted my BAS statement for 2 weeks and they haven’t lodge it with ATO. Now my BAS has passed the due date.”

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Posted 1 year ago

“Horrible experience. It took 1 month to get back for ABN which took me just 5 mins. I wasted my time going with this service.”

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Posted 1 year ago

“Took over a month to process”

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Posted 1 year ago

“Extremely hard to get any support and to add to this complexity you have extended delays in getting any response, min 7 days, happens every time I submit my BAS, admittedly there is a ATO contribution request but it should take 7 days with no reply”

Helpful Report

Posted 1 year ago

“Took 4 weeks to lodge my BAS. Poor service. Despite 3 emails no response. Been using Airtax for 5 yrs. I’m your biggest fan. Just very disappointed with this edfort”

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Posted 1 year ago

“When established by PWC there was some scope to contact Airtax 'advisors' since PWC sold off the push seems to be contact to discuss with a $100 price tag attached. Given I collate all the receipts on a spreadsheet, the only benefit is the ability to enter totals on the dashboard and generally it is then put through to the ATO unless you have a purchase like a new car that attracts GST which is refundable proportional to use, then you're back and forth with the emails with the emphasis on pay for advice. As the holder of a ABN all information has the disclaimer (protection for Airtax) that the holder is liable for ALL provided is kosher I have questions as to what benefit the $100 paid actually is. Was still told I was still 100% responsible for the accuracy and correctness of the claims.”

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Posted 1 year ago

“Normally when I do my BAS it is very quick this time however was very slow and when I sent emails I got no response. It took forever and if you try and respond ng you can’t talk to anyone unless you book an appointment. A simple email to keep customers informed would be very helpful”

Helpful Report

Posted 1 year ago

“I would never recommend anyone use your services”

Helpful Report

Posted 1 year ago

“Sent several chat requests for a callback on follow-up of lodgement with no replies.”

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Posted 1 year ago

“The service has gone down waay down hill compared to 2 years ago. But you know that. Why survey? Numbat”

Helpful Report

Posted 1 year ago

“The level of service is deteriorating. I have used Airtax for many years and lately I'm experiencing poor service and lack of communication.”

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Posted 1 year ago

“Bad communication and slow service”

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Posted 1 year ago

“It took 2 weeks to lodge my BAS statements. It used to be done within 24 hours. Very disappointed with the service.”

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Posted 1 year ago

“Thanks for real help in taxation work”

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Posted 1 year ago

“slow response”

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Posted 1 year ago

“Very bad service. Lodged my BAS after the due date. I had to do it myself and still waiting for my $49 fee refund. Get rid of your automated system or you will lose all your customers. The worst experience I have had from any organisation.”

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Posted 1 year ago

“Lodged my bas but airtax didn't finish it. Now I am late for my bas. Will take busines somewhere else.”

Helpful Report

Posted 1 year ago

Airtax (by Vialto Partners) is rated 4.5 based on 2,263 reviews