Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.53

4.5 Rating 2,241 Reviews

90 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Metrics

4.5

Based on 2,241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, My only issue is that the time it takes to get a response from your office. No direct telephone line to your office.”

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Posted 1 year ago

“Helpful and easy”

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Posted 1 year ago

“No comment, thanks”

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Posted 1 year ago

“Thank you for your support.Keep up the good work.”

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Posted 1 year ago

“The agents from Airtax went above & beyond to assist with the preparation & lodgment of my tax return”

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Posted 1 year ago

“Airtax is a good, they have good accountants. They quickly reply you back whenever you chat them. The team are so good at what they do. Airtax real help even at the late moment. Their customer service are excellent.”

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Posted 1 year ago

“Great introductory education session. Showed me just how easy the program is to use.”

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Posted 1 year ago

“Very good.”

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Posted 1 year ago

“I don't find the system very user friendly. Especially regarding the question of my occupation. It wasnt clear where I could 'free type' or see the 'drop down' options so could not move through the program. Also regarding 2.5 question there were no instructions to click on the number and then it gave you options to select. However without Fanglin advising me to. I must say that any staff from Airtax have always been very helpful as was Fanglin that did my tax return this year.”

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Posted 1 year ago

“Very happy with service”

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Posted 1 year ago

“A good discount way to get your tax done.”

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Posted 1 year ago

“There is minor observation, I noticed airtax agent sends communication email to previous email box even I have updated my email in airtax account settings, looks like account settings update is not effective soon. Please uplift the function in future.”

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Posted 1 year ago

“Good service on the whole but difficult to get immediate or even same-day support.”

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Posted 1 year ago

“I think the best thing with AirTax is the price and the responsiveness timeframes. It's also carried out over email and the staff tend to communicate relatively clearly. I think the bad part about Airtax is that the pricing plans and what not are unclear and the program tries to upsell you to a tier that you may not need. I wish the pricing plans and options and how to choose what you need were more transparent and intuitive. I generally only need the cheapest option but the program and menues set up tries to make me pay for an upgraded tier -- similarly annoying to how on flights they try to make you select a seat and then pay for it, even though you didn't need a specific seat in the first place.”

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Posted 1 year ago

“Air tax is very good, ive taken a star off due to the website issues ive been experiencing when trying to complete my tax. It will be good if you have the automated features for other rideshare platforms too such as DiDi and Ola, and Indriver as well because most drivers use multiple apps these days.”