“I placed a large order (for two different gifts)on December 11 and have received zero communication about my order other than a confirmation they got it. Christmas has come and gone, and I cannot get a hold of anyone at Alabaster to tell me where my order is.”
“Never received my package and took a week to respond back to me in order to figure out what was going on. Only to see that they are resending it and it will be late for Christmas. Also since they are resending it, I didn’t get the accessories I purchased for to begin with due to them being sold out. Just disappointing. Was planning on purchasing more items but this made me change my mind. We will see when I receive this “redelivery”.”
“The books are wonderful but they don't have the ability to send a gift message with a shipment. We bought several for our mother/mother in law and warned her when they came, there would be no gift message but they were from "us". Of course the books got delivered, she didn't know who they were from. It was a huge disappointment all around. If you can't ship properly, then don't. Won't ever order again”
“Very disappointed. Most pictures don’t really tell the story or are of anything relevant. Several blank pages on some. Not at all what I was expecting. Was also expecting them to be a bit larger for price.”
“Tried to order the book of job and was sent the wrong book. I messaged their help center several times and emailed several times with no response. This was a Christmas gift for my mom so I’m very upset I did not receive the right book and did not receive any help to fix the problem.”
“I never received my order. It was shown as delivered by UPS but did not arrive. I was told to "look around my building for it". How about use a reliable delivery company!”
