“Applied for mortgage in principle through broker; explained very clearly to Business Development Manager about self-employment status, time trading, available accounts etc.
In principle was approved with no issues.
Was informed all was ok and employment status was within their lending criteria.
Made full application and passed all affordability checks, LTV criteria etc. etc.
Full application was OK'd by underwriters but then refused by Risk Manager who decided he wanted another years accounts or he'd lower the offered LTV from 95% to 85%.
This was challenged by my broker and by Aldermores' own underwriter but the Risk Manager would not honour what had been promised all through the weeks of the application process.
Making a Financial Ombudsman Service complaint about 'unfair treatment' of customer by clearly stating one self-employment criteria all through application until final minute when criteria was changed with no reason or warning.
Read on other review sites that Aldermore has a reputation of issuing In Principle decisions and then reneging on them - guess I'm just another victim who's lost a house sale and purchase due to shoddy practices by this lender.”
