ALDO Shoes Reviews

Name: ALDO Shoes
Rating: 1.65

1.7 Rating 129 Reviews

16 %

of reviewers recommend ALDO Shoes

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Metrics

1.7

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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ALDO Shoes 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALDO literally has the worst customer service. They simply take orders ,give no notification for months and cancel your order randomly. They don't even have the courtesy to give an explanation. Quit having online stores if you cannot handle it.”

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Posted 4 years ago

“Ordered 3 pairs of shoes online and 1 pair at a store to my home since they did not have the size I wanted. The bottom of the shoes they sent for me to pick up at the store and also to my home were dirty like they had been worn already. THIS IS NOT ACCEPTABLE> I had to return the others. This is bad and should not happen, sending pre-worn shoes or returns to other clients especially with COVID. Not impressed. How do I give them as gifts????”

ALDO Shoes 1 star review on 1st December 2021

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Posted 4 years ago

“I have not seen such pathetic customer care . Never ever ever order from their online services after seeing the discounted pricing . Have placed the order 20 days back and struggling to receive it . After several emailers and follow up , I couldn’t receive the order yet”

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Posted 4 years ago

“On 27/09/2021 I had ordered black formal shoes And had paid for the same via my debit card. Later that day got a mail saying the product is unavaialble then why did ull ask me for the payment in the first place. Never expected this from Aldo India. Being a luxury brand it is your duty to handle the website well. I am going to write a bad review about it on all the sites, It just shows that there was no plan to ship the shoes on discount and just a marketing strategy to visit the site. Pathetic company and you are surely loosing a lot of customers. Really disappointed”

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Posted 4 years ago

“This is my 2nd online purchase for a handbag during the pandemic and both times I was extremely happy. Fast delivery, product was shipped well and all was easy! Thanks!”

ALDO Shoes 5 star review on 14th April 2021

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Posted 4 years ago

“The worst product with worst customer care support . Better wear no shoes then buying aldo products”

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Posted 4 years ago

“I have gift cards but you won’t let me use them online??? Which is ridiculous during COVID19??? What a waste!!!”

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Posted 5 years ago

“Just after purchasing of 2 days, shoes got torn, Its condition got worst. Its material is not genuine, its turning out. Can we think this type of product quality from a branch like Aldo. We were though of Aldo as an premium product but its more than worst. Will Never Recommend anybody to buy this product.”

ALDO Shoes 1 star review on 23rd December 2020

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Posted 5 years ago

“I tried to purchase a $67CAD four times and every time the order got cancelled. Each time I called ALDO customer service team, they indicated that’s it’s a banking issue, hence my orders weren’t going through. I confirmed with both the banks and they confirmed that ALDO is cancelling my orders. Furthermore, I’ve been purchasing through other merchants and I have had no issues. I’m utterly disappointed to have both my credit cards being cancelled on not even a $100 purchase. I work for the bank and I clearly understand how credit cards work and it’s ALDO canceling my 4 orders without being honest with me.”

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Posted 5 years ago

“I thought when you say Aldo shoes and boots it ment some kind of quality. But I was wrong , I bought a pair of there dress boots for a 100$ thinking they may last at least 4 or 5 years. But that's not what happened. Just after 1 month I noticed the sole separating from the boot upper , to bad I really liked the fit and look of the boot. I would like to try to return them, but I'm sure Aldo will tell me ,you already wore them or some excuse why I can't return them. Save your money and time and look elsewhere.”

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Posted 5 years ago

“Worse shoe! 2 months and here we go!”

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Posted 5 years ago

“I feel badly for my significant other who tried to do a good thing for me but wound up very much ripped off! I had a pair of boots that got misplaced at his house. We did later find them...thank God...and I have had those boots for at least three years with absolutely no problems at all. He goes to Aldo in the mall to buy me boots for my birthday since the other ones were apparently lost. I notice when opening the box, he bought a 9 and I am an 8...8 1/2 at most. So, he says we can take them back and buy the right size. I tell him, it's okay. Maybe if I wear big socks, they will work. While at my client's (in a carpeted office), I decide to try on the boots and see if they are comfortable. I wear them for approximately three hours. While I am moving about I hear clicking in them like they are worn out. I have had a pair of very cheap boots do this before. I'm thinking that's weird since they are brand new. Also, they were killing my feet. They were a bit too big but they were very uncomfortable in such a short time. I decided to look up Aldo since I have no experience or knowledge with the brand as I am thinking this is a terrible boot. I then see horrible reviews about service and also quality. I tell my significant other it is probably best we just return the boots. I tried to wear them for a short period and it was awful. I put them in the box and realize even the so called "suede" is scratched up and coming off the heels. This past weekend we finally get a chance to go to the Aldo store together. We tell the cashier how he had purchased the wrong size. He asks if I can at least exchange them for the correct size. I start to look around. The shoes are very trendy. I can see how he was fooled. He tried to do a good thing for me. The cashier sees they don't have those shoes in my size. Then, she sees the scratches and says she won't take them back because I've worn them. I told her...yes, I tried them on but they are of horrible quality and the scratches were probably there when he purchased them. I did not cause the scratches by trying them on and if I did, the quality is completely horrible. This cashier who is wearing a sweater that is exposing her entire midriff tells me..."The scratches are from sitting at a bar stool in a bar." By now, I'm pretty livid that she is insulting me on top of ripping off my significant other. I look at her and ask if there is a manager on duty. She starts to say she is the manager and I said..."Of course you are." So, I tell her..."These are not my size. The quality is horrible. What are we supposed to do with them?" She just hands them back, and other cashier starts to chime in that my guy needs to move, that he is in the way. I was telling her how when I tried to walk there was clicking and the shoes obviously have been worn and are worn out. She said..."No, that is the zipper that would click." It was clearly not the zipper at all. I am amazed at all the bad reviews and seeing first hand how true they are and how a business can continue treating people this badly with no regard whatsoever. I have two businesses...one where I do sell products. If a customer complains, I have no problem refunding them. If they are not happy, the product should be returned for a refund. Buyer Beware: THESE PEOPLE DO NOT CARE. THERE ARE TOO MANY OTHER QUALITY ESTABLISHMENTS TO PURCHASE SHOES TO GIVE THIS COMPANY THE TIME OF DAY. HORRIBLE WAY OF TREATING PATRONS. DON'T BE FOOLED. YOU WILL REGRET YOUR PURCHASE.”

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Posted 6 years ago

“I bought a bag and was forced to cancel the order cause u guys lie in your webpage by saying delivery takes 2-5 days and CSR told me it will take more. When it’s a birthday gift 1 day matters. Such a disappointment”

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Posted 6 years ago

“The selection at this location was not very good and was expensive for the quality. Looked elsewhere in the mall and Designer Show Warehouse and Shoe Company had more variety.”

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Posted 6 years ago

“ordered two pairs of shoes, money deducted, but order canceled after a while. Call the customer service 5 times each time the staff helped me to create a new order but all got canceled in a while. Need to call to ask for money back. The last time they said the shoes is out of stock. They said it is the bank that cancel the order but the bank said it should be the website (money deducted!) No comment. Only truth”

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Posted 6 years ago

“Order a pair of shoes for the first time back In aug from off line. They came used and dirty in the inside and by they tie area. Then for Black Friday I order two pairs of shoes the first ones just came, two different styles and two different color shoe😞. How am I supposed to wear these shoes. Customer service was no help. He located my order and then after telling me it’s no sup available, their system is down and they cannot send me out a return lable”

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Posted 6 years ago

“Ordered shoes, belt and earrings online. Only one shoe was in the box, earrings are broken and no belt. Useless. Customer services won’t send me new items, I have to send the one shoe and broken earrings back and wait 10 days for a refund!! Terrible customer service, do not order online!!!”

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Posted 6 years ago

“I ordered a pair of boots online for my friend's birthday. I waited for the weekend and send them an email and chatted online to be sure everything is fine. I was assured it is fine and it's waiting in Wearhouse to be released. Nothing happened. checked and tracked still not shipped. chatted with them again after seven days to be sure my friend would receive for the birthday. They said they verified my order and in the next 48 hours, it will be shipped. After 48 hours they sent me an email and said sorry the product was out of stock and they won't ship my order. They were lying to me for over a week :(”

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Posted 6 years ago

“Good customer service in Watford High Street from one sweet girl with bangs, Claudia. I always get help from her every-time I go there. I love shopping there.”

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Posted 6 years ago

“Ordered a 4.5 but 7 arrived and they were dirty and worn! Not new as you would expect an online order to be, will not be ordering from here again!!!”

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Posted 6 years ago

ALDO Shoes is rated 1.7 based on 129 reviews