All About Living Reviews

Name: All About Living
Address: 68 - 72 Hinckley Road, 68-72 Hinckley Road, 68 - 72 Hinckley Road, 68-72 Hinckley Road, leicester
Rating: 4.82

4.8 Rating 171 Reviews

96 %

of reviewers recommend All About Living

4.8

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About All About Living:

Midlands largest fireplace showrooms with literally hundreds of products on display from wood burning stoves to the latest gas fires and media wall electric fires on live display.

Visit Website

Phone:

01163667766

Email:

paul@allaboutliving.co.uk

Location:

68 - 72 Hinckley Road, 68-72 Hinckley Road,
68 - 72 Hinckley Road, 68-72 Hinckley Road
leicester
LE30RD

All About Living 5 star review on 22nd November 2024

All About Living 5 star review on 19th June 2024

All About Living 5 star review on 15th December 2023

All About Living 5 star review on 5th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed ☹️ originally looked at Hereford 5 electric stove, £795 and the assistant said would give the flue and spigot for free. In the end went for a £1400 fire but was too big for the opening So had to go for the smaller one which was £1200. I waited nearly a month to be refunded the difference of the cheaper fire and the flue/spigot. Had to call and chase my money and was told wouldn’t offer flue for free as was only on offer on the £799 fire. So I bought a far more expensive fire and had to pay for the flue!!!!”

Helpful Report

Posted 4 months ago

Hi Tracy Thank you for your review. You were offered a free pipe with the stove that you wanted to purchase when you visited our store. You left the store and decided to purchase a different stove via our website which didn't include a free pipe. After we had delivered your stove you then realised that you had made a mistake and ordered a stove which was too big. We returned the same day and swopped the stove that you had chosen for a smaller stove at our cost and let you off the collection charge as it was Christmas. We had to wait for you to call with your card details in order to refund the difference in price between the two stoves neither of which ever included a free pipe. We are sorry you feel disappointed that we only refunded you the difference between the stove you ordered and the one to asked us to exchange it for. Hopefully you now understand the reason that we could not.

Posted 4 months ago

“We didn't have the best start as i ordered online and chose the delivery date to then get a phone call to say it was a bank holiday and they couldnt deliver - the system should have been updated to show this. Then i was told the fire wasnt in stock and they would have to wait for the supplier to reopen. However, I still give them 5 stars as Paul did then keep me updated and delivered as soon as they had it in stock. We havent set the fire up yet but we are very happy with the quality”

Helpful Report

Posted 4 months ago

Hi Claire Thanks for your review it’s great to hear that you were happy with your delivery and the service we provided. I can only apologise that our website allowed you to select New Year’s Day for delivery and have asked out IT to look into this.

Posted 4 months ago

“I came across All About Living when looking to purchase a new fire online. I contacted the shop twice and found the service to be outstanding. The people I spoke to really listened and took their time to give me the right support and help needed. Highly recommend.”

Helpful Report

Posted 4 months ago

Hi Kirsty Thank you for your review we are delighted to hear that you found our service to be outstanding and we’re pleased we were able to help you with the purchase of your new fire.

Posted 4 months ago

“I ordered the Flavel Romance gas fire from this company, when I put the order in it stated delivery would be in approximately 3-4 days, but then got a call from them stating it would take longer. Nevertheless I was ok with this, then get a call from them saying it would be delivered at the original specified time which was great. After the installation of the gas fire were were very happy as the performance exceeded our expectations, the gas fire is super powerful and energy efficient. I would highly recommend this gas fire my previous gas fire was also a Flavel, a brand which is reliable, reputable and oozes quality. Thank you All About Living for making this a pleasant transaction.”

All About Living 5 star review on 13th January 2025

Helpful Report

Posted 4 months ago

Hi Joglu Thank you for your review and pictures, it’s lovely to see your new Flavel gas fire in operation and to hear that we managed to get it to you on time.

Posted 4 months ago

“We bought the fire after much research on similar products. The same day as placing the order, an advisor phoned me and asked if we could take delivery the following day. We were delighted at an early delivery. We love the fire!”

Helpful Report

Posted 4 months ago

Hi Judy Thank you for taking the time to write a review we are pleased to hear that you are happy with your new fire and the next day delivery service provided by our delivery team.

Posted 4 months ago

“I bought an Evonic stove from this company in autumn 2024. Firstly, delivery was significantly delayed. When the stove was finally delivered in December it came with a broken door. I am still waiting for the replacement parts to be delivered >4 weeks later.”

Helpful Report

Posted 4 months ago

Hi Jacqueline Thanks for your review. The day you placed your order you were happy to wait until we could deliver your fire to your home in Edinburgh which did cause a delay. The door wasn’t broken or damaged but had the wrong Perspex fitted at the factory, it took longer than normal for your new Perspex to be delivered due to Evonic closing down to 2 weeks over Christmas. The issue with the Perspex was unfortunately out of our control but I can obviously understand your frustration with the delay. It’s good to know that you have now received your new perspex window and are enjoying your new fire

Posted 4 months ago

“Superb service. My fabulous fire was delivered by a very friendly and helpful gentleman from the company.”

Helpful Report

Posted 5 months ago

Hi Aileen Thank you for letting us know that you are happy with your new fire, we will pass on your complements to our delivery driver.

Posted 5 months ago

“Have not unpacked our electric fire yet as room is not finished. Pleased with our purchase from all about living, good price and speedy delivery. Appreciated it being delivered in their own van and not a careless courier.”

Helpful Report

Posted 5 months ago

“Excellent Service”

Helpful Report

Posted 6 months ago

Hi Ronald Thank you for your review.

Posted 5 months ago

“I bought a Dimplex electric fire. Having researched a number of potential suppliers online, and found All About Living was cheaper then the others. I placed an order, specifying a delivery date to fit in with the intended installation date. In fact, All About Living had to delay delivery by one day (due to other issues), but this was acceptable. In fact the delivery came very early on the new date, ; the deliverer was helpful and friendly. The fire was just as ordered, well packaged, and works perfectly. I am quite satisfied and would recommend All About Living as a supplier.”

Helpful Report

Posted 6 months ago

Hi Michael Thank you for your review and for recommending All About Living as a supplier for your Dimplex electric fire.

Posted 5 months ago

“Recently bought a Woodpecker stove, staff were super helpful, friendly and the price was really good. Delivery was promptly arranged and delivered exaclty when they said they would. Great service”

Helpful Report

Posted 7 months ago

Hi Chris Thank you for your review, and for letting us know that we provided a prompt and friendly service when supplying your new Woodpecker stove.

Posted 5 months ago

“Excellent to deal with, very competitive price, very quick delivery. Great item looks good in my living room . I would recommend all about living .”

Helpful Report

Posted 7 months ago

Thank you for recommending All About Living.

Posted 5 months ago

“It was exactly what I needed to replace an old, broken & ineffective fire. Looks good, very efficient heater. Good value for money”

Helpful Report

Posted 7 months ago

Hi Kenneth Thank you for your review is good to hear that you are happy with your new fire and the service we provided.

Posted 5 months ago

“Good communication and delivered on time”

Helpful Report

Posted 7 months ago

Thanks you for your review.

Posted 5 months ago

“Superb Service from the Team will do business with them in the future for sure The delivery team arrive at the time specified Brilliant.”

Helpful Report

Posted 7 months ago

Hi Gary Thank you for your review.

Posted 5 months ago

“Great price. Great service. I would recommend. Looking forward to getting the stove installed.”

Helpful Report

Posted 7 months ago

Hi it’s great to hear that we are pleased with our prices and service.

Posted 5 months ago

“The ordering process was straightforward. I had cause to telephone Customer Service to check the order had been received and spoke to someone who was extremely helpful. To my amazement my order arrived within 24 hours.”

Helpful Report

Posted 7 months ago

Hi Cynthia Thanks you for your review we are pleased that you found our prompt delivery helpful.

Posted 5 months ago

“All staff were very professional and helpful. Fire is lovely and a really good price. Kept informed at all stages of the purchase and delivery. Would highly recommend.”

Helpful Report

Posted 8 months ago

Hi Julie Thank you for your review we are pleased you are happy with your new fire and the service we provided.

Posted 5 months ago

“Excellent clear website. Great company to deal with”

Helpful Report

Posted 8 months ago

Hi Adam Thank you for your review.

Posted 5 months ago

“Brilliant from order to delivery.”

Helpful Report

Posted 9 months ago

Thank you for your kind review, it is much appreciated! We hope you enjoy your new fire.

Posted 9 months ago

All About Living is rated 4.8 based on 171 reviews