All About Living Reviews

Name: All About Living
Address: 68 - 72 Hinckley Road, 68-72 Hinckley Road, 68 - 72 Hinckley Road, 68-72 Hinckley Road, leicester
Rating: 4.81

4.8 Rating 118 Reviews

96 %

of reviewers recommend All About Living

4.8

Based on 118 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About All About Living:

Midlands largest fireplace showrooms with literally hundreds of products on display from wood burning stoves to the latest gas fires and media wall electric fires on live display.

Visit Website

Phone:

01163667766

Email:

paul@allaboutliving.co.uk

Location:

68 - 72 Hinckley Road, 68-72 Hinckley Road,
68 - 72 Hinckley Road, 68-72 Hinckley Road
leicester
LE30RD

All About Living 5 star review on 22nd January 2024

All About Living 5 star review on 27th December 2023

All About Living 5 star review on 26th December 2023

All About Living 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with the service from all about living my fire is better than expected Scott was brilliant with the advice he gave us , must thank fitters Tom and jay as they were fantastic good experience Thank you all”

All About Living 5 star review on 27th November 2022

Helpful Report

Posted 1 year ago

Thank you for sending a picture of your finished installation we will let the team concerned know that you are pleased.

Posted 1 year ago

“All About Living service was impeccable”

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Posted 1 year ago

Hi Maxine Thank you for your review.

Posted 1 year ago

“Fantastic customer service from start to finish, even with a refund that was required as I sourced an out of stock item ( it was a hearth that is literally nowhere to be found) Scott contacted me direct and processed this. So happy with the fire I purchased and would highly recommend these guys without hesitation.”

All About Living 5 star review on 29th October 2022

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Posted 1 year ago

Hi Neil Thanks for your review. Your new stove looks great and it’s wonderful to hear that you are happy to recommend us.

Posted 1 year ago

“Class fire/ class service”

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Posted 1 year ago

Hi thank you for your review.

Posted 1 year ago

“Excellent service, very helpful staff and good prices. What more can you ask for?”

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Posted 1 year ago

Hi Rene thank you for your review.

Posted 1 year ago

“Excellent Prices, Communication & Service. Just call to speak to Scott if you have any queries. Scott provided us with a brilliant & professional service! We normally buy local rather than online but we managed to get a much better price from All About Living backed up by proper communications & service. It's refreshing to see and Scott even took the initiative to bump our del up to a pallet del to ensure the product arrived safely even though it was not specified as required by the Manufacturer. We will use agian and would happily recommend to business contacts, friends and family.”

Helpful Report

Posted 1 year ago

Hi Theodore Thank you for taking the time to write a review. Whether buying online or in store we aim to offer the same level of service by offering expert advice and service we will let the members of staff that dealt with your order know how pleased you are.

Posted 1 year ago

“I am still awaiting notification of my order and when it is going to be delivered Very quick to take’ y money but the service received so far is shocking.”

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Posted 1 year ago

We were in touch within 24hours of you placing your order in order to warn you of a short delay but you were happy to wait as our price was the lowest online. All customers receive an automated email once they have placed their order and this service was working properly, so as we said the email might be in your spam folder. As you are in Norwich and not within our standard delivery area we used a courier who unfortunately didn’t call you to book in. We did make contact with the courier and call you directly with an hours eta. I’m sorry having now received your item at the lowest price you could find online you feel dissatisfied with our service.

Posted 1 year ago

“Ordered my fire (Best price found)which was delivered within the week as arranged. The delivery arrived on time and the driver was polite and helped put the fire where i wanted it prior to installation. The fire itself is fantastic and makes a beautiful addition to our media wall we had built. The company is first rate and would buy again from them”

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Posted 1 year ago

“From order to delivery,5 days! Was contacted the day before with a time slot and was delivered bang on time! Very pleasant driver and very pleased with my purchase.”

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Posted 1 year ago

“Good communication, good product ,wrapped well all fine”

All About Living 5 star review on 1st August 2022

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Posted 1 year ago

“fire good, service godd - would use again”

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Posted 1 year ago

“I purchased a portway arundel stove which was the cheapest I could find online. It was delivered to my door within a few days. Excellent service would definitely use again.”

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Posted 1 year ago

“Excellent service and fitting of wood burning stove, very pleased.”

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Posted 1 year ago

“Purchased our electric fire couple of months ago. However builder wasn’t happy with the size of the fire regarding size of chimney, so we contacted Paul at All About Living who talked us through other fire options that would work. An hour later we had a delivery man bringing us our new fire and took away the other one. Amazing service, I expected to wait months for new fire, we got it an hour later.Great service and would recommend using them to anyone.”

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Posted 1 year ago

“Excellent customer service, competitively priced, helpful, polite. Good range of products. Always there to assist & easy to get hold of. Delivery was smooth with a time slot & call when on way. Highly recommend. Looking forward to seeing the fire installed!”

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Posted 1 year ago

“A very good service. The price was excellent and all the staff were helpful and polite. Thank you,”

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Posted 1 year ago

“Excellent service - kept informed regarding delivery day and delivered on time.”

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Posted 1 year ago

Thanks for the review.

Posted 1 year ago

“Our 1st stove was damaged in transit but All About Living were very efficient and professional in arranging a replacement. Would recommend.”

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Posted 1 year ago

Hi Chris Thanks for the review Im glad you are happy with your new stove.

Posted 1 year ago

“Amazing company, 5 star review. Scott was amazing, even out of office hours, would always reply. Really great on price matching. Super quick delivery. Would recommend company to anyone. 😊👍😊”

Helpful Report

Posted 1 year ago

Hi Melissa Thanks for the review we will pass on your comments to the team.

Posted 1 year ago

“Own your mistakes and apologise in future. Initially Scott was very helpful, we paid a deposit arranged for someone to come out to assess for a media wall and fire installation and had high expectations after the service Scott had given. In short, the people that came out, no measurements taken (if they had this would've avoided a later problem) and no design service offered which was previously promised. Instead it was a 'you design it, we build it'. Because of this we opted for just a fire. As no measurements taken we went in with a photo and measurements of our chimney and were advised of 2 options, we chose one, advised we were happy to install ourselves and Scott said this should be no problem there will be instructions with the fire. The following week a fire was delivered which seemed to not leave enough space either side to support the chimney. We called the shop and spoke with Scott who said he couldn't offer advice we'd need to ask a builder..this threw us a little as he had been quite happy to take our money and sell us the fire with the measurements and knowledge of the space it was going into but unable to then offer advice. We decided not to risk it and return the fire and were offered a refund, or to swap. We opted for a refund and were encouraged to leave money in credit on the account incase we 'changed our mind', so we did. A few weeks passed and we decided to request the rest of the monies back, attended to the shop where Scott advised he'd made a mistake and it was a different amount due to be refunded. He was very dismissive when questioned and abrupt, I said I'd go away and double check our accounts as I wasn't sure it was right - this was dismissed and I left. Upon checking our account I found I was correct so went back to the shop to ask for help with the refund, I spoke with another team member and he asked Scott if he was able to assist me with the refund to which he blunty responded 'I already have' - what a way to make a customer feel valued. Eventually the error was realised and the remaining amount refunded - but I was spoken to very abruptly and no apology made. That's all it would've taken, which I even said in store, to no avail - people make mistakes. We were advised of the wrong size fire, and the wrong amount refunded. Just own it and apologise - there is no need to be rude and dismissive to customers. So disappointed, We'd spoken very highly of yourselves after our initial visits and reccomended you to others as we know how much reviews and word of mouth mean to small businesses - so we will be sure to spread the word.”

Helpful Report

Posted 1 year ago

Hi Hannah Thank you for your review. I have spoken to the 2 carpenters that visited your property in order to discuss your requirements. They fit an average of 2 media walls per week and we have only ever received praise for their work. Unfortunately although they did take on board your requirements they do not offer a free design service if you have no intention of them undertaking the work. They do always email customers a drawing before starting the installation in order to ensure that they have understood the requirements correctly. You then asked Scott the young salesman about the span of a lintel above the fire. This lintel would have been holding up your brick chimney breast and would require an inspection by a builder in order to check the load bearing and span I’m sorry you were disappointed that Scott couldn’t answer your question but it wouldn’t have been safe for him to try. We did deliver and then collect a fire for you both journeys were free of charge. Scott did call to apologise for his error as the payments were quite confusing due to the 2 different fires ordered and the delay between transactions. He did also apologise for the fact that you felt he was abrupt and explained that he was sent home sick soon after speaking with you. Again we are sorry that you were disappointed with your experience and your comments will be taken on board.

Posted 1 year ago

All About Living is rated 4.8 based on 118 reviews