“Although I tried to call the All Floors Express phone line several times and each time had to leave a message, they always returned my call quickly, which was reassuring. They also sent me samples free of charge very speedily too, so that was much appreciated and shows a professional approach. I was a little bit worried for a couple of days after we had made our order as we didn't get an immediate confirmation of the delivery date, but perhaps this can be excused because it was close to Christmas. Most impressive of all were the two chaps who delivered our order ( 1 carpet and 2 big rolls of underlay) who were some of the nicest delivery chaps I have ever met. They were very polite, helpful, attentive, not too hurried and they were really lovely. Overall an impressive service and we shall buy from All Floors Express again.”
“We have ordered 2 sets of carpet from Allfloor's which was a first and have to say we are really impressed with their customer service.
We have been sent a number of samples to help us decide which carpet to choose and when we picked our carpets they arrived quickly.
We would certainly use them again.”
“Quickly responded to a question prior to purchase, helping me to make sure I got the right thing. Kept us informed by email and phone regarding delivery time, so didn't have to hang about too much. Vinyl was as expected, no problems. Only issue was I had to put my home address as the billing address for my credit card payment to go through and I didn't realise this changed the delivery address I had put in, until payment was in progress. Not a big deal in my case, I just changed plans to be at home, but not a great feature of the checkout process.”
Hi Heather,
I have only just been made aware of this, it happens if you amend your billing address after your delivery address. We are just about to launch a post code search that should make the whole system much easier. Kind regards allfloors
“I am very pleased with the carpet
I was also very happy with the
way nigel fitted the carpet and
would reccomend him too all
my friends, and look forward
to him doing my lounge
carpet in the new year”
“In bought Karndean tiles for my kitchen. I was so impressed by the quality and the aesthetics of the tiles I ordered more for my bathroom and I am considering the same brand for my hall. The staff were polite an professional and I was very pleased with the product and the price. Thank you.”
“Excellent service...ordered 11.00am and delivery to Stirling, Scotland following morning at 7.15am. Delighted with product and would highly recommend this company.”
“Allfloors Express had the carpet I wanted at the best price I could find. Plus they delivered on the pm of the day they said they would. I'm a satisfied, returning customer.”
“Excellent service and received the carpet earlier than expected. Good value for money and was nearly half the price of the same carpet in a local retailer's.
Good communication re delivery and a very pleasant delivery man.
Would definitely recommend All Floors Express.”
“The carpet I ordered was half the price I had seen it in a local store. The carpet and underlay arrived within 6 days of ordering.
Communication re delivery was excellent and the delivery man was very pleasant.
I am very satisfied with the service and will definitely order again from Allfloors Express in the future.”
“Really pleased with AllFloors Express - good range of carpets at really great prices. The carpet we chose was half the price of other sites. Excellent quality of carpet, friendly staff when I rang up with some queries, and very good delivery service where we were called when the van was half an hour away so we didn't have to wait around all day for delivery. Would not hesitate to recommend to others and use again. Thanks!”
