“I have purchased a good few items and a lot of the time been very happy however the last order of leggings came with loose stitching and by second use bobbled up the material isn’t as soft or compressed I’m unsure what is going on but it is really disappointing as they are expensive.”
“Delivery took exactly 2 months, to Melbourne, Australia. Delivery times are taking longer at the moment, but during this 2 month period I also ordered pants from Alo and Public Rec and they both took less than a week to arrive, and they were both shipped from the USA as well.
Delivery is carried out by a courier company who will drop your package off at a parcel collection point if you are not home to collect your package when they try to drop it off, this courier company is not part of the national postal service, so it is not as easy as collecting the package from your local post office. My collection point was a few kilometres away but I live in the inner city, for others living in the suburbs the collection points would be longer distances.
The only support provided by Alphalete is by email, of the few emails I have sent it takes 7-10 days for a response.
So far my orders with Alphalete have not been positive, with my first order after 6 weeks I emailed them asking where my item was, they sent a message back saying they did not have the item anymore and they would refund me. I was refunded within a few days. With my second order the pants I received were completely different materials to those listed online when I purchased. I have a screenshot of the advertised materials from my purchase, and those written on the tag of the pants I received, I sent them the photos of this discrepancy but got no reply. I have done a lot of online shopping recently and the support from Alphalete is comparable to only that I have experienced from online marketplaces based in China.
In saying all of this the pants from Alphalete are actually quite good quality, they are simple and comfortable. That's the main reason why I clicked on 3 stars above. They are not as high quality as the pants I received from the other companies I mentioned above, and don't have the same soft feel to them, but these other pants did cost more, about US$100 including postage each, compared to Alphalete US$70 including postage. In the future I would be willing to pay the extra 30 dollars as for that you get fast easy postage to your door guaranteed, good customer service with support who are there if something goes wrong or missing, and the pants are better quality as well ... you really get what you pay for.”
