“An absolute SCAM OF A COMPANY. As many other reviews say (WOW do I wish I read them ahead of time) they DO NOT ACCEPT RETURNS and will come up with insane reasons why. WORST COMPANY.”
“I bought a leggings for my daughter. However it did not fit so we had to return it. The return process was already difficult as you have to contact support online and it took them a few days to get back to us. We sent the item back and I got an email saying that the return was cancelled because the item was damaged/unacceptable. What?! So if you buy from Alphalete, make sure that it is something that you want. My mistake, I did not google them before buying from them. Lesson learned.”
“Ew… these leggings are the WORST… I treat myself to a high end set every season. This is the worst set yet. They do NOT compare to other high end brands. Moderately unflattering but for me it’s the length + the odd stitching between the thighs. They’re completely see through when squatting (bonus is the scrunch makes a perfect bum hole graphic over your actual bum hole) — I hate these leggings. No front stitching doesn’t matter you’ll still have a very detailed camel toe. Value for the quality two thumbs down, just order Gym Shark they’re the same quality - the camel toe for a fraction of the price.”
“Very long wait times for postage. Took them 10 business days to have my items sent out, and they use DHL instead of UPS, which are taking them forever! It’s been over a month since I made the purchase and the items still hasn’t left the US. Never shopping here again.”
“AVOID! They run extremely small so size up if you choose to buy from this company size up. They do not allow returns even though they say they do, they would not accept my return even though they were in perfect condition with tags still attached within their 30 day window. Never even tried on because I knew they weren't going to fit. Save your time and money and shop at a reputable company.”
“I contacted alphalete November 16th in regards to my brand new gym set fading in the wash when I had washed accordingly with the wash instructions. I sent the items back November 22nd. They were delivered November 25th and I am still being told they haven’t received them and haven’t given me my £100 refund!! It’s an absolute joke, I won’t be buying from them again”
“TRIED TO RETURN -EXCHANGE A PAIR OF SHORTS FOR A LARGER SIZE THEY RESPONDED NO RETURN DUE TO STAIN ON SHORTS....I TRIED THEM ON REALIZED THEY WERE TO SMALL AND SENT THEM BACK 3 DAYS LATER NO STAIN AT ALL...I HEARD FROM 4 PEOPLE AT MY GYM THEY ALSO WERE DENIED RETURN DUE TO STAIN....THE HAVE A STAIN...ON THERE SERVICE I EXPERIENCED...RUN DONT HIDE FROM THIS COMPANY.”
“What an absolute scam! They’re clothing is see through and cheaply made. They also refused a return because a completely unworn item of clothing had a “smell”. Must mean your clothes and factory have a smell. This is the biggest scam in fitness apparel and nobody should buy from them!!!!”
“If I could select zero stars I would. Terrible company with no customer service at all!. Decided to try them as I usually buy from gym shark with no bother at all and now I definitely regret it. Ordered products two weeks ago and all I’ve gotten is a confirmation to say they’ve fulfilled it but there’s no way for me to track the shipment, the email literally just says “ track with your courier”, like how can I If I haven’t received any courier email? I’ve emailed them and sent messages on Instagram about and absolute radio silence! Worst of all they keep posting up about new releases. Seriously! You need to look after your current orders before even thinking of new releases. Hopefully I even receive the package! But other than that, I definitely won’t be buying from this company again.”
“There was a hole after just one hour of wearing there amplify leggings. $72 and they won’t even take the leggings back or issue a refund bc there policy is strict! Also customers service never got back to me it’s been a week.”
“I have purchased many alphalete leggings. My newest pair, the butt scrunch busted. I did not wear these pair as much as the other pairs I own. I contacted customer service in hopes for just a replacement. They sent me a e gift card for 1/2 the price
of my leggings.
I was outside of the 90 day warranty by 20 days to be fair, but also you’re charging top dollar for these leggings. They should last longer than 3 months….. Customer service was speedy and pleasant but I wish they were a little more forgiving. I’m very sad to have to leave as a customer but there’s too many similar products in the market to have such expensive price tags for unpredictable quality. Had they replaced them, I would have considered more purchases in the future.
Just glad these didn’t pop mid deadlift or squat.”
“I thought this was a legit company! I ordered items on February 25 and paid for express 2 day shipping and it now March 12th and I still have not received my order! Don't think I ever will.”
“Nope nope nope.
Ordered their Black Friday sale & they never shipped an item. Months later I wrote them and they were like “my bad, here’s a 15% off coupon and we’ll refund you the item” - like they would never have even refunded me if I didn’t tell them months later.
The item I bought was like 70% off so why would I use a 15% off code to replace it? And only got more items bc I wanted free shipping & the one item meant a lot to me so I figure why not?
Swore I would never use them again but then they got me with their anniversary sale. Same exact thing happened. I noticed and wrote them early and they offered another generic response and 15% off.
Don’t bother shopping with them. You never know if you’ll actually get what you order & they won’t notify you if your items are out of stock.
Honestly the worst customer service I’ve had in awhile… which is weird, given they’re an online only store?
Imagine if they can’t get their inventory and customer service issues under control they won’t be around long. I’m seeing lots of people trashing them for the same problem”
“I bought a bunch of items during Black Friday. Maybe 8 items or so. The shirts didn't fit and the sandals were very uncomfortable. I never took off the tags, put everything back in the original packaging, and requested an exchange within 24 hours. I never expected to get such a hard time under these circumstances. They will not do anything at all. I've been fighting with them for 2 months. An online retailer that won't do size exchanges? Even in the original packing with tags attached? Total trash company. Shop at Legends instead. Better clothes and better service.”
“Never got my order.. Ordered in November 2024, it’s not end of Jan 2024 and I’ve received nothing, no tights, no refund, no replies.
Certainly surprised to find out this is a scam company.”
“Terrible company. Unprofessional, overpriced, poor quality, horrible customer service. They did not send me my item and when I told them I wanted to send back the leggings because my daughter wanted the set (over a month later I had to reach out to them to find out the item was not available, I guess if I didnt reach out they would just keep my money). I asked for free shipping to send the leggings back and they refused.”
“Horrible customer service. Terribly uncomfortable material. See-thru leggings. Don’t trust the influencers they are lying. You are much better off spending and extra $20 and buying lululemon!”
