“An absolute SCAM OF A COMPANY. As many other reviews say (WOW do I wish I read them ahead of time) they DO NOT ACCEPT RETURNS and will come up with insane reasons why. WORST COMPANY.”
“I bought a leggings for my daughter. However it did not fit so we had to return it. The return process was already difficult as you have to contact support online and it took them a few days to get back to us. We sent the item back and I got an email saying that the return was cancelled because the item was damaged/unacceptable. What?! So if you buy from Alphalete, make sure that it is something that you want. My mistake, I did not google them before buying from them. Lesson learned.”
“Their customer service and shipping sucks. I ordered my items 16 days ago and the status is "unfulfilled". I contacted support and haven't heard back yet.”
“Horrible experience. Took my money, no confirmation email. I screen shotted the order number at purchase and 17 days later, no response to my emails, number is disconnected, and order just says order placed.
Scam company.”
“I placed an order almost 3 weeks ago and it still hasn’t even been processed. I’ve tried contacting the company but can’t get a hold of anyone. I’m regretting my order and am considering just canceling the whole thing. This is my first time ordering from this company and I’m super disappointed. How do I get in touch with them?”
“Horrible experience. I gave them a try because I saw people wearing their gear at the gym. Clothing stains very easily and when I tried to process a return I really found out what type of company I was dealing with. Come to find out they have a 20 business day turn around for a return/exchange. I ordered a size that was too large and simply wanted to swap it out with a smaller size. After several emails back and forth with there returns I had to accept 20 business day turn around. Then after the 20 days I get an email that they are rejecting my claim because the tag was removed and sending my original item back. I will never buy another product, buy and before my friends!!!”
“I have purchased many alphalete leggings. My newest pair, the butt scrunch busted. I did not wear these pair as much as the other pairs I own. I contacted customer service in hopes for just a replacement. They sent me a e gift card for 1/2 the price
of my leggings.
I was outside of the 90 day warranty by 20 days to be fair, but also you’re charging top dollar for these leggings. They should last longer than 3 months….. Customer service was speedy and pleasant but I wish they were a little more forgiving. I’m very sad to have to leave as a customer but there’s too many similar products in the market to have such expensive price tags for unpredictable quality. Had they replaced them, I would have considered more purchases in the future.
Just glad these didn’t pop mid deadlift or squat.”
“Nope nope nope.
Ordered their Black Friday sale & they never shipped an item. Months later I wrote them and they were like “my bad, here’s a 15% off coupon and we’ll refund you the item” - like they would never have even refunded me if I didn’t tell them months later.
The item I bought was like 70% off so why would I use a 15% off code to replace it? And only got more items bc I wanted free shipping & the one item meant a lot to me so I figure why not?
Swore I would never use them again but then they got me with their anniversary sale. Same exact thing happened. I noticed and wrote them early and they offered another generic response and 15% off.
Don’t bother shopping with them. You never know if you’ll actually get what you order & they won’t notify you if your items are out of stock.
Honestly the worst customer service I’ve had in awhile… which is weird, given they’re an online only store?
Imagine if they can’t get their inventory and customer service issues under control they won’t be around long. I’m seeing lots of people trashing them for the same problem”
“Ew… these leggings are the WORST… I treat myself to a high end set every season. This is the worst set yet. They do NOT compare to other high end brands. Moderately unflattering but for me it’s the length + the odd stitching between the thighs. They’re completely see through when squatting (bonus is the scrunch makes a perfect bum hole graphic over your actual bum hole) — I hate these leggings. No front stitching doesn’t matter you’ll still have a very detailed camel toe. Value for the quality two thumbs down, just order Gym Shark they’re the same quality - the camel toe for a fraction of the price.”
“Very long wait times for postage. Took them 10 business days to have my items sent out, and they use DHL instead of UPS, which are taking them forever! It’s been over a month since I made the purchase and the items still hasn’t left the US. Never shopping here again.”
“AVOID! They run extremely small so size up if you choose to buy from this company size up. They do not allow returns even though they say they do, they would not accept my return even though they were in perfect condition with tags still attached within their 30 day window. Never even tried on because I knew they weren't going to fit. Save your time and money and shop at a reputable company.”
“I contacted alphalete November 16th in regards to my brand new gym set fading in the wash when I had washed accordingly with the wash instructions. I sent the items back November 22nd. They were delivered November 25th and I am still being told they haven’t received them and haven’t given me my £100 refund!! It’s an absolute joke, I won’t be buying from them again”
“TRIED TO RETURN -EXCHANGE A PAIR OF SHORTS FOR A LARGER SIZE THEY RESPONDED NO RETURN DUE TO STAIN ON SHORTS....I TRIED THEM ON REALIZED THEY WERE TO SMALL AND SENT THEM BACK 3 DAYS LATER NO STAIN AT ALL...I HEARD FROM 4 PEOPLE AT MY GYM THEY ALSO WERE DENIED RETURN DUE TO STAIN....THE HAVE A STAIN...ON THERE SERVICE I EXPERIENCED...RUN DONT HIDE FROM THIS COMPANY.”
“What an absolute scam! They’re clothing is see through and cheaply made. They also refused a return because a completely unworn item of clothing had a “smell”. Must mean your clothes and factory have a smell. This is the biggest scam in fitness apparel and nobody should buy from them!!!!”
“If I could select zero stars I would. Terrible company with no customer service at all!. Decided to try them as I usually buy from gym shark with no bother at all and now I definitely regret it. Ordered products two weeks ago and all I’ve gotten is a confirmation to say they’ve fulfilled it but there’s no way for me to track the shipment, the email literally just says “ track with your courier”, like how can I If I haven’t received any courier email? I’ve emailed them and sent messages on Instagram about and absolute radio silence! Worst of all they keep posting up about new releases. Seriously! You need to look after your current orders before even thinking of new releases. Hopefully I even receive the package! But other than that, I definitely won’t be buying from this company again.”
“There was a hole after just one hour of wearing there amplify leggings. $72 and they won’t even take the leggings back or issue a refund bc there policy is strict! Also customers service never got back to me it’s been a week.”
“I am extremely disappointed with Alphalete’s return process. I simply wanted to exchange a pair of leggings for a larger size, but my return was rejected due to an alleged “odor.” When I received the item back, there was absolutely no smell—it was still brand new, exactly as I had sent it.
The entire return process was a hassle: slow, unreasonably strict, and not customer-friendly at all. There was no way to dispute their decision, leaving me stuck with an item that doesn’t fit. To make matters worse, this was supposed to be a surprise Valentine’s gift for my wife, and now it’s completely useless to us.
This experience has been beyond frustrating, and I will never order from this brand again. If you’re considering purchasing from Alphalete, be aware that their return policy is not in the customer’s favor, and exchanges are not as straightforward as they should be.”
“I placed my order Nov 30th, didn’t get it until Dec 28.
Had order 10 items , but only received 7 items because it was so late that a couple
Of my items for all sold out .
Terrible customer service.
I had reach out through emails 3-4 times.
At first is was give us 3-5 business days
Then 10 business days , then went quite !”
