“I have purchased many alphalete leggings. My newest pair, the butt scrunch busted. I did not wear these pair as much as the other pairs I own. I contacted customer service in hopes for just a replacement. They sent me a e gift card for 1/2 the price
of my leggings.
I was outside of the 90 day warranty by 20 days to be fair, but also you’re charging top dollar for these leggings. They should last longer than 3 months….. Customer service was speedy and pleasant but I wish they were a little more forgiving. I’m very sad to have to leave as a customer but there’s too many similar products in the market to have such expensive price tags for unpredictable quality. Had they replaced them, I would have considered more purchases in the future.
Just glad these didn’t pop mid deadlift or squat.”
“I love alphalete clothes so I’ve made 2 orders since the middle of November. My first package took 25 days to get delivered from the time is was shipped. (I live in the US). I contacted alphalete several times and I got no response back. Thank god UPS takes care of their customers because otherwise I still wouldn’t have my package. It wasn’t until 4-5 hrs after my order was delivered that I got an email back from alphalete saying the the issue was resolved and they have a notification that my package was delivered. For such a great company they have absolutely terrible customer service.”
“This rating is based on my experience only and not the product. Alphalete's return process is terrible and borderline unethical. I accidently ordered two extra pairs of shorts. After placing my order, I immediately contacted their customer service department requesting the order to be cancelled. I was notified the next day that an attempt to cancel the order was made, but it had already been processed for shipping. Therefore, I would have to return the items once I received them. When I received the order, I printed the return label and mailed the package back to Alphalete. The first issue I have with Alphalete's return policy is that they charge customers for return shipping. This is common for small business merchants, but given Alphalete's significant consumer market and lack of retail stores, I'm surprised they still operate this way. The second issue I have is that I was charged double the cost to return the package than I was charged to receive it. The total for the items that I purchased was $92 (not including shipping), but Alphalete is only going to refun me $78. The third issue I have with Alphalete's return process is that when they receive the customer's return, they notify the customer that it can take up to 15 BUSINESS days to process the return and refund the purchase. In the meantime, the company bombards the customers email box with reminders that the refund can be used toward instant credit on their website. It's like this company is desperately trying to hold-on to the customer's money until all hope fails. It's such a sad operation that Alphalete has going on. I reached out to their customer service to give them an opportunity to rectify these issues, but I did not receive a response.”
“Quality is not like the old originals. Not worth what it costs. Back 3 years or so it was worth it. Not now. Too expensive. They opted for quantity over quality now. Like most brands after making it big. Sad.”
