“BEWARE OF THIS COMPANY. Sure, Alphalete looks like a trendy clothing company like Gymshark, but it's a complete and total scam. I ordered some sale items two weeks ago and received a notice that the fulfillment period will be lengthy. Still no tracking. Still no package. I SHOULD HAVE LOOKED AT REVIEWS BEFORE ORDERING FROM THIS SCAM OF A COMPANY.”
“Have to pay for shipping to buy and return- spent 80 on leggings, didn’t fit so changed leggings to cheaper pair (60 dollars) and still somehow lost 5 dollars between shipping costs to buy and return. The new leggings came and again didn’t like them. Have to return- but this legging came with a tag that had to be removed in order to try on (right on the hip bone) to then find out they don’t accept returns without tags. Out of 80 dollars.”
“Very poor customer service. This isn’t the first time I’ve had to return an item and both times they’ve taken a long while to get back to me. I had to return 3 items, I did so over a month ago and I am still waiting to hear anything! I love their products but because of their customer service I won’t be shopping with them anymore. Also they’re shipments always take a while to get to you, which is understandable but I would expect a company that I have purchased a lot from to get back to me within a few days to a week… not take well over a month and still nothing …”
“Worst customer service.
Worst customer service.
Both 6 shirt Medium size and 3 joggers medium size and they are not fitting me and looks like their Large is standard medium.
I asked them for large size as exchange and now there are not accepting.
I never wore them and now they are useless.”
“LITERALLY A SCAM!!! They canceled almost half my Black Friday order (2 months later) due to “inventory issues” yet I can see one of the hoodies I ordered in stock online. Same size. Same color. Oh but a 15% discount makes up for it right? No- I got the hoodie at 50% off. They refuse to honour the discount even though it's their screw up.”
“Hello do you have a customer service number to call? I’ve emailed 3 times about a existing order and wrote on your IG page. What customer service ignores it’s supporters? I haven’t even received my first order so now am I supposed to trust you so I can place another one.
Order #1653027
Why are so many people not getting their orders?”
“Ordered a large number of products in the Black Friday sale, still not received anything & despite numerous attempts no response from customer service either. It’s been MONTHS. Totally ripped of & given how many people are in the same situation I’m genuinely confused as to how this company hasn’t been done for theft/fraud. Constantly active on social media & launching new releases, shocking company, don’t buy, you’d be as well setting your cash on fire.”
“I received a pair of leggings from alphalete in the mail, and when I tried them on (keep in mind I am a size medium and my measurements fall within that category) they split down the seam of butt. I have tried twice now to email them, however I have yet to hear a response. They said wait 5 business days, its been 3 weeks now... no number to call for costumer service, and I am very disappointed with the product. My money went right down the drain because they do not have the decency to respond or provide a better service. Alphalete should seriously consider putting a costumer service team together, and I will never order from here again. Gym shark will now be my first choice.”
“BEWARE! Worst customer service! If they send you the wrong size, wrong time, something’s defective you won’t hear from customer service. Google them and see if you can find a # for customer service. Impossible to get a response”
“I ordered a birthday present for my significant other and its been over 1month and I haven't heard anything from them. I tried sending inquiries with no replies. They took my money but won't reply. Brutal company, recommend shopping elsewhere.”
“If I could select zero stars I would. Terrible company with no customer service at all!. Decided to try them as I usually buy from gym shark with no bother at all and now I definitely regret it. Ordered products two weeks ago and all I’ve gotten is a confirmation to say they’ve fulfilled it but there’s no way for me to track the shipment, the email literally just says “ track with your courier”, like how can I If I haven’t received any courier email? I’ve emailed them and sent messages on Instagram about and absolute radio silence! Worst of all they keep posting up about new releases. Seriously! You need to look after your current orders before even thinking of new releases. Hopefully I even receive the package! But other than that, I definitely won’t be buying from this company again.”
“Don’t buy from this company. I have no doubts they will be shut down. No customer support. They will try to steal your money. It’s been 2 months, haven’t received a package, a shipping confirmation or a notification for a refund. This is by far the worst company I have ever dealt with in 30 years.”
“They sold me an item that was out of stock (I didn’t know at the time as it was still on their website). They sent shipping number & had me wait a month. I got no response from emailing support or social media. I finally went through my bank to try to get my money back. That’s when they responded to tell me it was out of stock. Currently in the process of getting a refund but it’s been a week now…”
“100% SCAM!! You’ll never get a response from them no matter what! If you don’t receive your order or it comes damaged or the wrong size, there is no way to contact them. You’re out of luck!!! Terrible”
“I ordered their amplify shorts at the beginning of December when they launched and still have yet to receive them, or an explanation of why they haven't been sent. Tried to contact customer service with absolute radio silence on the other end, and now I can't even locate the email with the confirmation of purchase. The charge shows up on my credit card though. I see I'm not the only one with this problem but for such a big company it's very frustrating that they would ignore their customers and not resolve the issues. Now I'm out $70 for no reason, for something I will likely never receive.”
“I have been trying to return a pair of leggings which honestly wouldn’t fit an 8 year old child! A standard response e-mail to my return enquiry said ‘we’re on it, but if you don’t hear in 5 days, contact us again’. 5 days later no response, another e-mail sent and another standard one received exactly the same as before. By the time they get ‘on it’ the 60 days to return will have expired and there’s no phone number to call, which now makes me very suspicious - who doesn’t have a customer service number on a legitimate website??”
“So my order was canceled that was placed December 9th because your company decided to sell out the size I already paid for and have been waiting for because your company can't process an international shipment to a military base in a reasonable time frame?
What happened to me. Don't let it happen to you. Such BS.”
“Absolutely horrible! They steal customers money and don’t respond to emails. Their Instagram comments all full of complaining customers. You can buy perfect amplify dupes that are only $25. Check out aurolaus on Instagram. They are literally the same!”
“HORRIBLE company! and customer service. Have not received my order from approx 1 1/2 months ago, but payment has been taken off my credit card. They do not reply to any emails, open issue ticket or Facebook messenger. I can not locate a phone number to call customer service. I suggest you DO NOT ORDER from this company.”
