Amazon UK Reviews

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Amazon UK?

Helpful Report

(3 weeks ago)

You can contact Amazon UK by Telephone, Live Chat and Email.

Helpful Report

(3 weeks ago)

79.59%

Industry Average

“ Quick delivery and always great service. ”

- Richard Kinton

“ I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns. ”

- Anonymous

“ Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out! ”

- Patricia Butler

Amazon UK Reviews

Customer Service - Good