“Great service. Received my item promptly and in good condition. Only point I would make is that I couldn't see a way to set up a regular repeat delivery of this item (monthly) so have ended up going to Ama*** to place a repeat order. Apart from that - would use service for one-off purchases again.”
Hi Bev
Thank you for your kind review. The reason we can't offer repeat ordering is because we can't guarantee items will be in stock when the reorder comes in. Our stuff is so popular it goes in and out of stock on an almost weekly basis, while some takes a long time to arrive. Sorry for the inconvenience on this one. :)
“I have received your email confirming i would either receive my sweets or a refund and one from your customer service team, please see below:
Hello,
I have looked into this for you and can see that your parcel was shipped to you on the 12th January 2016. Unfortunately as you haven’t contacted us previously to inform us of the missing parcel I am unable to resolve the issue, it is stated on our website that we require notification of any issues within 14 days of ordering.
Kind Regards
I have replied, please see below:
I'm absolutely disgusted with your response. This is the most appalling customer service I have ever encountered. When confirming my order you said please allow at least 6-8 weeks for delivery, this order was paid for by my 11 year old grandson using some of his Christmas Gift Money, as it's was such a long wait, I forgot all about it.
Once again I will repeat my request for either the items I have paid for or a refund.
You supplied these and if you must have a tracking number where you will clearly see they have not been delivered.
Can someone please trace the order to confirm non delivery and either refund the money or send the sweets.
I look forward to a speedy resolution.”
We are so sorry to hear this. I have passed this on to our customer service team who will look into it and make sure yo get your order or a full refund.
“Ordered my products on Thursday 12th May...still not received them and it's Tuesday 24th May!! They were for a friends birthday present which has now passed!! Waste of time and money.”
“From the first visit to the website to make my choices and to eventualy ordering. I could not have had a better experience. Everything I ordered was in stock and very delicious. I visit the US for Holidays and enjoy the candy there so to be able to order my favourites online was great.
The delivery was quick. I would not hesitate to recommend American Soda to anyone.”
“After trying for a few times to place an order at last I succeeded with help from American Soda staff
the result:- excellent service and the delivery company were so friendly and helpful
will certainly order again”
“This company is amazing, amazing price and products, me and my partner are addicted to grape jelly and peanut butter so having this is amazing thank you”
“The website is good. It was easy to find and to order the product I wanted.
The food items I ordered were delivered promptly and in good condition and a long expiry date :)
I would use the company again and recommend to friends.
My only criticism was the number of emails you sent prompting me to order after i had browsed your page.
I understand you wanting to follow up on customer queries but I got 3 emails prompting me to order AFTER I had ordered ..somewhat irritating... Just need more intelligent email algorithm that checks to see if customer has already ordered BEFORE sending out the reminder emails. I hope this is constructive criticism ..I just want you to continue to be successful and to build your business.
THANK YOU !”
