American Soda Reviews

Name: American Soda
Rating: 4.07

4.1 Rating 2,151 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 1 star review on 31st May 2025

Mary John

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received your email confirming i would either receive my sweets or a refund and one from your customer service team, please see below: Hello, I have looked into this for you and can see that your parcel was shipped to you on the 12th January 2016. Unfortunately as you haven’t contacted us previously to inform us of the missing parcel I am unable to resolve the issue, it is stated on our website that we require notification of any issues within 14 days of ordering. Kind Regards I have replied, please see below: I'm absolutely disgusted with your response. This is the most appalling customer service I have ever encountered. When confirming my order you said please allow at least 6-8 weeks for delivery, this order was paid for by my 11 year old grandson using some of his Christmas Gift Money, as it's was such a long wait, I forgot all about it. Once again I will repeat my request for either the items I have paid for or a refund. You supplied these and if you must have a tracking number where you will clearly see they have not been delivered. Can someone please trace the order to confirm non delivery and either refund the money or send the sweets. I look forward to a speedy resolution.”

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Posted 9 years ago

We are so sorry to hear this. I have passed this on to our customer service team who will look into it and make sure yo get your order or a full refund.

Posted 9 years ago

“Fantastic store for American products and gives you the possibility to by a single items as opposed to bulk. Very good variety of products”

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Posted 9 years ago

“Good value items but poorly packaged in a box so items moved around.”

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Posted 9 years ago

“Ordered my products on Thursday 12th May...still not received them and it's Tuesday 24th May!! They were for a friends birthday present which has now passed!! Waste of time and money.”

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Posted 9 years ago

So sorry to hear this. I have forwarded this to our customer service team who will look into it straight away.

Posted 9 years ago

“Have not received anything yet....”

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Posted 9 years ago

So sorry to hear this. I have forwarded this to our customer service team who will look into it straight away.

Posted 9 years ago

“From the first visit to the website to make my choices and to eventualy ordering. I could not have had a better experience. Everything I ordered was in stock and very delicious. I visit the US for Holidays and enjoy the candy there so to be able to order my favourites online was great. The delivery was quick. I would not hesitate to recommend American Soda to anyone.”

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Posted 9 years ago

“Great products and brilliant quick delivery!”

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Posted 9 years ago

“Everything is great. Thx a lot, good stuff”

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Posted 9 years ago

“After trying for a few times to place an order at last I succeeded with help from American Soda staff the result:- excellent service and the delivery company were so friendly and helpful will certainly order again”

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Posted 9 years ago

“I ordered 2 items, but received only 1 !! I've contacted American soda und hope to receive an answer soon.”

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Posted 9 years ago

“This company is amazing, amazing price and products, me and my partner are addicted to grape jelly and peanut butter so having this is amazing thank you”

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Posted 9 years ago

“Schnelle Lieferung, tolle Produkte!! Super Qualität!! Und die kleine Verpackung fand ich super!!! Hier wird mitgedacht ;)”

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Posted 9 years ago

“I'm verry happy. All worked Fine. Will Order again:) quality absolut ok. Price's a Little high but everyone decide Self to pay them.”

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Posted 9 years ago

“Quick delivery good price”

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Posted 9 years ago

“Competitively priced and delivered on time”

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Posted 9 years ago

“i love every thing i get”

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Posted 9 years ago

“The website is good. It was easy to find and to order the product I wanted. The food items I ordered were delivered promptly and in good condition and a long expiry date :) I would use the company again and recommend to friends. My only criticism was the number of emails you sent prompting me to order after i had browsed your page. I understand you wanting to follow up on customer queries but I got 3 emails prompting me to order AFTER I had ordered ..somewhat irritating... Just need more intelligent email algorithm that checks to see if customer has already ordered BEFORE sending out the reminder emails. I hope this is constructive criticism ..I just want you to continue to be successful and to build your business. THANK YOU !”

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Posted 9 years ago

“Came in time, secure packaging, everything's fine :-)”

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Posted 9 years ago

“Very impressed with my first order and it's the start of something great. Cannot wait to continue to use the company.”

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Posted 9 years ago

“AmericanSoda is a great place to get your American goodies, I've ordered from here a few times, the service is brilliant, the delivery is good, only 2 things that I gotta point out , some of the items go out of stock fast! So you gotta be quick when new inventory arrives, and if you buy the next day delivery package you must do so before 3pm It's a great site with lots to offer. I have recommended this place to my friends and even my mum gets metro order her some things from here too”

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Posted 9 years ago

American Soda is rated 4.1 based on 2,151 reviews