American Soda Reviews

Name: American Soda
Rating: 4.07

4.1 Rating 2,151 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 1 star review on 31st May 2025

Mary John

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, This order was placed last week 17th February 2016 and I still haven't received the items. Initially, I believed you had facilities in the UK that would be handling this order. So, you can imagine how surprised I was to receive a shipment number. The website page encouraging people to visit American Soda facilities and the UK number is seemingly misleading. Last week Tuesday / Wednesday, during the first call to order hotline 01613593655; as American Soda link to track my parcel is inoperable via mobile and PCs. The operative politely listened and checked for me. In addition, the operative mentioned that if it did not arrive by Friday to ring again. On 26th February 2016, I received an email that the parcel was with my local Hermes courier. Repeatedly, I attempted to track via their link but no information was forthcoming. Therefore, I contacted your hotline number 01613593655 again and the operative stated it would be delivered by 18:00pm; which I courteously responded it would be too late. The operative agreed to contact the local Hermes courier on my behalf and I voiced my appreciation. Friday evening 26th February at 17:30pm, I tried to track via Hermes link on a PC; which displayed nothing at all. This is a small order, admittedly I was slightly concerned about the shipping number etc but I decided to go ahead with the order. If I do not receive the parcel, I will put it down to a tiny annoying experience. Regrettably, I am not pleased with the tracking / delivery issues. Earlier this morning Saturday 27th February via mobile I failed to cancel American Soda newsletter + alerts etc. This will be rectified on Monday 29th February 2016, I will cancel via PC and I am not placing anymore orders with American Soda at all. Thank you for taking the time to read this. Sandra Harrison.”

Helpful Report

Posted 10 years ago

Hello Sandra. Thank you for taking the time to explain the issues you have had with our courier service. Rest assured, this will be raised with them and we will try to ensure this doesn't happen again. With regard to your order, our team will continue to chase up where it is and get it delivered to you - you have, after all, paid for it. Again, thank you for highlighting these issues - it is only with this kind of feedback we can improve our service and that of our chosen couriers. We apologise unreservedly for the experience you have had with Hermes.

Posted 10 years ago

“Delivery was good but one of the products i ordered did not arrive.i did not complaib as it was cheap but it still happened and dont want it to happen again because i did not buy the product for no reason”

Helpful Report

Posted 10 years ago

Hi Brayan. Thank you for your feedback. I have forwarded your issue to the customer care team and we will look into it and send you the missing items. Please do contact us on 0161 359 3655 in order to speed this up.

Posted 10 years ago

“Excellent service. Very good products (Diet Hansen's drinks particularly recommended). Exceptionally fast delivery. ****”

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Posted 10 years ago

“Excellent service and very satisfied with the product and service overall”

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Posted 10 years ago

“Artikel sind angekommen Preis war zu teuer”

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Posted 10 years ago

“I experienced no problems and it's quick delivery”

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Posted 10 years ago

“The products are close to expiring and some products taste very different”

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Posted 10 years ago

“Brilliant supplier for Retro/American sweets/soda, bought a Gamers package and it came in quick time, when I realised they had missed an item I emailed them about it and they got it sent within 2 days to me so very pleased, great items for gifts and just yourself. Will buy from again!!!”

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Posted 10 years ago

“What I really like: American Soda is the only store which sells Combos in Germany. The shipping is very fast.”

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Posted 10 years ago

“Very happy with purchase of super moist better Crocker cake mix, although I was after blueberry jell-o too but you didn't stock this item”

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Posted 10 years ago

“Everything went fine except that one item is still missing. I ordered Rice A Roni and did not get it. Could you please check that and let me know what happend? After all: I did pay for it.”

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Posted 10 years ago

“Good stuff! The only challenge I see is stock. It's a bit frustrating when one tries to order a 12-pack of gatorate glacier freeze and it goes out of stock as you try to order.”

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Posted 10 years ago

“Ordered atleast 10 days ago said it would take 3-5 days delivery and hasn't came yet. They haven't even contacted saying it was going to be late.”

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Posted 10 years ago

Hello Emily. We're very sorry to hear you haven't yet received your order. One of our customer care team has been made aware of this and will sort this out for you.

Posted 10 years ago

“Good service, good products!”

Helpful Report

Posted 10 years ago

“Very fast delivery, good packing and I was very satisfied with the product's quality. Anytime again :)”

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Posted 10 years ago

“Everything works fine . They forgot to send me 2 Cheetos packages with a value of 7€.”

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Posted 10 years ago

Please email us and we will sort that out for you!

Posted 10 years ago

“Took a little while to ship but arrived quickly once it was sent in perfect condition, very impressed!”

Helpful Report

Posted 10 years ago

“Your ordering system need up dating! I cannot see what is in stock. One day I can only order 5 instead of 12 Arizona Fruit Punch but two days later I can order 12 off!! Also items which were confirmed on my order get suddenly deleted and refunded without notice!!”

Helpful Report

Posted 10 years ago

Our stock management is very precise and we get deliveries all the time - that's why it can be one amount one day and another the next. We apologise for not informing of you of refunds - sometimes we just run out of stock due to so many orders and issue the refund.

Posted 10 years ago

“I didn't realise one of the items I ordered was powder and not an actual drink. Apart from that all the other food were great, and the order was delivered in good time. Thanks!!”

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Posted 10 years ago

“Meine Wahl an Sternen fällt auf "normal". An sich finde ich diese Seite sehr gut und die Freude war groß als wir sie entdeckt haben. Mit meiner Bestellung war alles soweit in Ordnung, bis auf das ich anstatt der gewünschten Hershey's Cookie's 'n' Creame (10mal), die falsche, nämlich Hershey's Millk Chocolate (10mal) bekommen habe.”

Helpful Report

Posted 10 years ago

American Soda is rated 4.1 based on 2,151 reviews