“Hello,
This order was placed last week 17th February 2016 and I still haven't received the items.
Initially, I believed you had facilities in the UK that would be handling this order. So, you can imagine how surprised I was to receive a shipment number.
The website page encouraging people to visit American Soda facilities and the UK number is seemingly misleading.
Last week Tuesday / Wednesday, during the first call to order hotline 01613593655; as American Soda link to track my parcel is inoperable via mobile and PCs.
The operative politely listened and checked for me. In addition, the operative mentioned that if it did not arrive by Friday to ring again. On 26th February 2016, I received an email that the parcel was with my local Hermes courier.
Repeatedly, I attempted to track via their link but no information was forthcoming. Therefore, I contacted your hotline number 01613593655 again and the operative stated it would be delivered by 18:00pm; which I courteously responded it would be too late.
The operative agreed to contact the local Hermes courier on my behalf and I voiced my appreciation.
Friday evening 26th February at 17:30pm, I tried to track via Hermes link on a PC; which displayed nothing at all.
This is a small order, admittedly I was slightly concerned about the shipping number etc but I decided to go ahead with the order. If I do not receive the parcel, I will put it down to a tiny annoying experience.
Regrettably, I am not pleased with the tracking / delivery issues. Earlier this morning Saturday 27th February via mobile I failed to cancel American Soda newsletter + alerts etc.
This will be rectified on Monday 29th February 2016, I will cancel via PC and I am not placing anymore orders with American Soda at all.
Thank you for taking the time to read this.
Sandra Harrison.”
Hello Sandra. Thank you for taking the time to explain the issues you have had with our courier service. Rest assured, this will be raised with them and we will try to ensure this doesn't happen again.
With regard to your order, our team will continue to chase up where it is and get it delivered to you - you have, after all, paid for it.
Again, thank you for highlighting these issues - it is only with this kind of feedback we can improve our service and that of our chosen couriers. We apologise unreservedly for the experience you have had with Hermes.
“Delivery was good but one of the products i ordered did not arrive.i did not complaib as it was cheap but it still happened and dont want it to happen again because i did not buy the product for no reason”
Hi Brayan. Thank you for your feedback. I have forwarded your issue to the customer care team and we will look into it and send you the missing items. Please do contact us on 0161 359 3655 in order to speed this up.
“Brilliant supplier for Retro/American sweets/soda, bought a Gamers package and it came in quick time, when I realised they had missed an item I emailed them about it and they got it sent within 2 days to me so very pleased, great items for gifts and just yourself. Will buy from again!!!”
“Everything went fine except that one item is still missing. I ordered Rice A Roni and did not get it. Could you please check that and let me know what happend? After all: I did pay for it.”
“Good stuff! The only challenge I see is stock.
It's a bit frustrating when one tries to order a 12-pack of gatorate glacier freeze and it goes out of stock as you try to order.”
Hello Emily. We're very sorry to hear you haven't yet received your order. One of our customer care team has been made aware of this and will sort this out for you.
“Your ordering system need up dating! I cannot see what is in stock. One day I can only order 5 instead of 12 Arizona Fruit Punch but two days later I can order 12 off!!
Also items which were confirmed on my order get suddenly deleted and refunded without notice!!”
Our stock management is very precise and we get deliveries all the time - that's why it can be one amount one day and another the next. We apologise for not informing of you of refunds - sometimes we just run out of stock due to so many orders and issue the refund.
“I didn't realise one of the items I ordered was powder and not an actual drink. Apart from that all the other food were great, and the order was delivered in good time.
Thanks!!”
