“If I could give them 10 MINUS stars I would. I asked for a quote £32,000 Immediately dropped to £12,000 tried to get me to sign., Then the telephone calls started the next day. I had 7 calls in 2 hours all from different numbers, pressurizing me to sign. everyone I said NO they rang me from another number. One was from some bar in Cardiff docks(,with horrendous reviews). The calls continued for 3 days. AVOID DO NOT USE THIS COMPANY.”
“Laughable quotation from Anglian windows today - to install one 120cm bifold door (ne hole and lintel) and two windows (one existent and one new hole and lintel) - over £19,000. We had 10 high quality aluminium windows installed in our property last year and that cost us £10k all in, including building works (for new holes, old holes to be bricked up, new lintels installed etc). The person Anglian sent around to do the quotation was hopeless. He did not have a clue what he was talking about. He brought the wrong samples to show us, he had not read our file so he had no idea what our requirements were. It was a total joke. He claimed the brickwork for the 120cm bifold door would cost in excess of £5k. You have to assume they just don't want the business. Wouldn't touch them with a bargepole.”
“Disaster !!!
Stay clear of this company.
I had a call from John Stannard who was the manager offering me the best deal as the company had to fill their factory efficiently.
My original quote was £24000 this came from someone knocking on my door I think it was a Phil who phoned to say a designer would come round ,this was a man called James White who was convincing and knowledgeable I didn’t sign as I wanted to speak with my daughter John Stannard then offered the job for £11800.
What a joker. This company should be on Scam traders”
“My shed door was installed even though my electric wire was not isolated. The surveyor did not verbally tell me to isolate wire. Anglain windows went a head to install shed door knowing wire was not isolated. To my horror the installer accidentally cut the wire causing all of my downstairs sockets to trip and they kept tripping...Fridge freezer, oven and sockets not working...so stressed....Phoned Anglian Windows...they told me I should have read the small print...Mark Davenport the manager was very unsympathetic saying they are not electricians. So why did they go ahead and install a shed door knowing electric cable was not isolated.
I would have isolated the wire if I was verbally told
They should not have installed shed door causing us to have a exposed live electrical wire for 4 days until we got an electrician to sort this problem that Anglain windows caused.
Avoid this company...and to add to my stress the top of the shed door is not sealed properly! Unbelievable”
“Horrendous service - locked out of the property since 27.06.2024 and no action your end as of 06.07.2024. Will call again on Monday and if there is no engineer on Monday to sort this I will sort myself and bill Anglian”
“"I had a poor experience with Anglian Home Improvements. I had two appointments with no shows. After agreeing on a project price and paying a £1375 deposit, I was informed that a surveyor would visit to take measurements of the door and windows. However, after waiting for about a month, no surveyor called. I contacted customer service several times, who claimed they had emailed the surveyor, yet still, no surveyor called or emailed.
After calling customer service yesterday, we spoke with a surveyor named Dylan Elgood, who I believe was supposed to complete the survey on 01/07/24. After my wife spoke with Dylan Elgood, he apologized for mixing up the dates in his diary. He agreed and promised to come and do the survey on the evening of 03/07/24. I waited all day and called Dylan Elgood, but there was no answer.
This company is unreliable and untrustworthy. I do not recommend them. I will be requesting a refund."”
“Below I'll try to describe as impartially as possible the experience I had installing a new front door with Anglian.
1) Team A was sent to install the door, their incompetence and lack of professionalism was evident immediately. After 3h of trying to align it properly they started complaining about the factory, saying and I quote ''those idiots at the factory are lazy, they did not adjust the door properly, this happens all the time''. After concluding their job I realized the door would not lock properly, you had to force the handle way up, to a point of almost breaking it. Naturally I called anglian to re-install it.
2) Team B comes a couple of days later, they spent a few minutes examining, asked us who installed it, smirked hearing about team A and suggested the installation was completely wrong and we needed to contact the company to re fit it. Again I call anglian, inform them and set a date for another visit
3) To my surprise - Team A arrives again to ''correct'' their job. When confronted with the fact that Team B suggested the installation was all off, the leading guy informs me that Team B has a vendetta with him because he did not attend a wedding ??? (I know how crazy it sounds - this is not made up)
Overall - STAY AWAY - the incompetence of this company - 6 months gone by and the issue is still not solved.”
“AVOID BY ALL MEANS!!!
I had a trader coming to my property 2 days ago to install cladding. When negotiating the quote, he convinced me he is working under Anglian Home Improvement for many years and he specialises in cladding installation. Paid initial 2900£ as deposit for materials and weeks later I have been asked to pay another 1000£ to cover additional expanses caused by original supplier delivering faulty goods and requiring now to change suppliers etc.
Month after chasing when works will start, person arrives with Anglian Home Improvement Van and starts doing work on half of the property.
After doing first day work, we checked and been left in absolute shock of the quality and standards so we start chasing trader asking for explanation. Simple explanation was the walls of the property aren’t straight and there is nothing can be done to prevent slight imperfections. No waterproof membrane installed, no trims or anything… To make matters worse, I rung Anglian Home Improvements and asked if they are aware of such activity happening behind the scenes. Provided with all evidence of poor quality work carried out. The traders name doesn’t appear to be any part of their employees/subcontractors list. I do understand that but when I asked if they going ignore the fact the person carrying fraudulent activities using their name, member of customer service team, advised they can’t do anything and trader must bought their vehicle and is scamming people. Anglian will not be able to open any talks in regards to refunds or fixing any issues and neither they going to report fraudulent person to a police.
I am personally absolutely devastated with not only financial loss but terrible installation and such nationwide company is not even willing to do a single thing.”
“Original appointment was cancelled by the sales person the day before arriving. Re-arranged for a few days later. Agreed a 5pm consultation. They arrived at my property at 3pm (probably trying to finish the day earlier) which was picked up on my doorbell when I was away at work. Later in the day, 15mins before appointment, he said that we might have to reschedule. He assumed we had an appointment at 5:30pm. Said I couldn't do later in the week, so he came on agreed date. Sales person dismissed local companies, overinflated what Anglian could offer and said only they provide good quality composite doors. Did a brief design session. Got an overinflated price of £4.5K for one front door, which he got down to £2K. I think my facial expressions said it all. Pressure sales about being a good offer and would be hard to get down to this again. As a relatively younger person I would hate to think what vulnerable customers experience. Poor customer service and sales person on this experience, would not recommend.”
“Poor experience of Anglian Home Improvements. Two appointments were canceled. They agreed on a price for the project and a deposit was paid. A week later, after the surveyor's visit, I received an email from the National Administration centre asking for more money to do the work (breach of contact). Not worthy of reliance or trust and not true to duty or obligation. I do not recommend this company.”
“Absolutely rubbish! For 11 months we've been waiting for 2 new panels for our external doors. They are still under warranty and today is the 4th time Anglian have telephoned and said they wouldn't be coming. Their excuses are wrong size panels sent, panels damaged etc.
If we could give less than 1 star we would.”
“Rang to get a quote.got time and date.
Waited no show.rang customer services they told me there’s nothing on system.
Rearranged once again no show,once again
Rang customer service again nothing on system.this was at 10am told I’d get a call asap back regarding my complaint yes you’ve guessed it no call back.how can appointments go missing.
At this moment they seem to be totally unaware how bad they’ve got.no customer service whatsoever.”
“Avoid this company....Front door arrived without door Knob....
Got shed door installed today. I wasn't told verbally that I had to isolate the outdoor light wire by the surveyor. They still went ahead to install the shed door and cut the outdoor light wire which tripped the electrics...he managed to get our electricity working. After they had finished it was tripping lots of times leaving my fridge and downstairs sockets not working.
I also noticed where the wire had been cut it was exposed outside....Good job it was not raining today. Totally stressed Anglain manager did phone me back after complaining to customer services...It was my fault as I didn't read small print even though I should have been verbally told by the surveyor I needed to isolate wire.
Why did they go ahead and install the shed door in this case?? Not happy as now I'm having to pay for an electrician to sort their error....Totally stressful experience.Please I would not recommend them.”
“Our order with Everest transferred to Anglian when Everest went into administration, since May they have been 'looking into it', we are back to waiting for a surveyor, but it's not happening and with having already done the surveyor visit and prep for manufacture we have already paid in March 80% of the value of the order. No one cares, no one calls, and now we won't have the work done before winter. I deeply regret going to Everest and it was terrible luck Anglian picked up those orders. Anglian's behaviour is similarly evasive to Everest's which makes me think they have financial difficulties too.”
“AVOID this company at all costs. Very quick to get you to part with money. They failed to register us with FENSA and take no responsibility for this. We are now unable to move without the certificate and have to obtain one at our own expense by taking out "indemnity insurance". Frontline staff refuse to put you through to speak to anyone directly and all communication is via standard emails. Absolutely shocking customer care.”
“The salesman from Anglian Windows arrived and proceeded to measure the six windows in my property, tell me how good Anglian are and how quickly their "none contractor" fitting team could do the job. Then he dropped the £28000 cost of the job. I said that this price was way above what I expected for six windows and he then proceeded to say he could drop the price to £20000 to which I said I would need to think about. The following day the salesman rang several times and then finally sent me a text that they would be able to subsidise the job and could now fit the windows for £13000!!!!!
So, the initial £28000 job had been reduced by £15000 in the space of 24 hours. I personally think this is utterly disgraceful behaviour on the behalf of this company so I politely declined the offer.
Please, anyone who gets these thieves to quote for replacement windows, don't let them rob you because as other reviewers have stated, they will more than happily make you pay an extortionate amount if you let them.
Awful company.”
“Shame you cant give zero stars. The inital engineer and fitting was great, however all the trouble started when i realised he was fitting the wrong handles.
This was 4 months ago and deapite service visits being arranged they either bring the wrong part or don't even bother turning up at all.
The supposed local agents avoid all calls and don't reply either. Complete cowboy of a company who don't care about their customers at all.
I have now gone down the root of asking for my old doors to be put back on (i know they will disposed if them) and stopping my direct debit payments due to breech of contract.
Avpid at all coats.”
“I would give 0 if I could. They are quick to take your deposit and sing the contract but later its a lottery. They give you an installation dates and later don't turn up. Trying to raise complaint or get any help it's impossible. Stay away! Scam not a company!”
“We had a door fitted yesterday and after he finished we noticed the glass was cracked. No thunb turn lock as requested. Needs a touch up pen too. Today we cannot lock the door. No one to help”
