Name: Angling Direct
Rating: 2.49

“⚠️ WARNING: Unfair gift card policies at Angling Direct I purchased £65 worth of gift cards in good faith, only to find out they have been cancelled. The company is refusing to honour them, claiming they have "expired." However, these expiry terms were never made transparent or available to us at the point of sale. Under the UK Consumer Rights Act 2015, retailers cannot enforce hidden, unfair terms that weren't clearly provided before purchase. Customer service (Derrick) has completely refused to help or offer a solution, simply stating they are "happy to comply with an investigation." If you are buying from Angling Direct, be aware that your money can disappear into hidden terms and conditions with zero customer support. I have formally escalated this to my bank for a chargeback and reported the business to Trading Standards via Citizens Advice. Avoid!”

Helpful Report

Posted 3 weeks ago

“Iv ordered 2 items, priority delivery, one arrived im still waiting on the other, iv sent messages but they dont reply, pointless paying extra for priority delivery when it doesn't arrive, it said both items in stock but again iv only received 1. After reading all the reviews this seems to be a common theme with this company, very poorly run and ripping people off, I will be reporting to trading standards as should others and I feel I will be having to get my money refunded through the bank, these guys arent answering my emails and messages, terrible customer service. Stay clear guys”

Helpful Report

Posted 1 month ago

“Customer Services are non existent so when you have an issue that needs sorting there's no support at all. Do yourself a favour and steer well clear”

Helpful Report

Posted 2 months ago

“Do yourself a favour and go to your local tackle shop, support local business!! I will never use Angling Direct again after my recent experience. I purchased the new Nash Indulgence sleep system, bearing in mind these are £499.99. I used this once and it started making the most horrendous noise, it's okay these things happen. It's noones fauly and it's covered under warranty. I raised a dispute on the online portal, Angling Direct messaged back a few days later asking for my address and a suitable time to be collected. Then another message came through asking to send vidoes over, of the noise it was making - I did all of this within an instant. 30 days passed, with me messagesing the online portal once a day asking for updates etc, complete radio silence from Angling Direct!! I even tried raising a complaint three times, and I still never heard anything back. I reached out to Nash about a week ago, who messaged me back very promptly and have been very helpful. Even trying to reach out to Angling Direct on my behalf. Nash have even emailed me once a day asking if I've heard anything from Angling Direct ! Now im £500 down, with a sleep system I can't use. Avoid this company at all costs !!!!!”

Helpful Report

Posted 5 months ago

“Bought black Lug worm absolutely terrible Would have been easier threading a rich tea biscuit after it had been dunked in hot tea on the hook ruined my fishing, Never buying bait from Angling Direct again”

Helpful Report

Posted 5 months ago

“Hi Angling Direct Id like to make you aware of a product you're selling exclusively through angling direct on behalf of a company called "Future Carping" The company has been liquidated and the owner Steven Droushiotis is a complete con man and has ripped off lots of people including myself. I sent the boat back to future Carping for repair and after months of back and forth emails and messages the boat was never returned to me, essentially robbing me of over £800. Civil money claims, country court judgements and high court write have all been issued before the company applied for liquidation. This is an ongoing dispute. It doesn't portray a good image for angling direct continuing to sell these products after many people have been ripped off by Future Carping. The reason behind this email is to make you aware that you are continuing to sell a product exclusively on behalf of a company that no longer exists, no warranty or after sales can be provided and many bait boat repair companies are simply refusing to repair these boats. Here are the details of the insolvency company leading this case should you wish to contact them directly Dean Andrew Smith C/O Revolution Rti Limited Suite 1, Heritage House, 9b Hoghton Street, Southport, Sefton, PR9 0TE 0177 258 4510”

Helpful Report

Posted 7 months ago

“I ordered this brolly - NGT Black Match Brolly 50" the advertisement states it has a "TILT" function , sadly it does not so their key features are misleading , if you want the brolly on a angle you have to unscrew the shaft and screw it back in at he top of the brolly , shame really as it looks a decent brolly .”

Helpful Report

Posted 9 months ago

“Shocking customer service Ordered three weeks ago still haven't received my order when you ring customer service they put you nine in the queue and 30mins wait they then hang up on you .I have done this three times now and still haven't got to speak to someone . Don't bother ordering from this company if this is how they treat there customers .”

Helpful Report

Posted 9 months ago

“Placed an order, paid for express delivery. Half the order came on time. Still waiting for the other half days later, no response from a human to emails, no obvious way to contact them other than email! No update on my order or any idea of timescale! Shocking… WILL NEVER USE AGAIN OR RECOMMEND TO ANYONE!!! This is not the first order I have had problems with but will be the last! AVOID!!”

Helpful Report

Posted 1 year ago

“Where to start with this review. Placed an order on 01 August. Everything shown to be in stock and paid for "Priority Delivery". Order arrived in several deliveries but one item in particular, a Nash Indulgence chair proved to be the biggest problem. What arrived on my doorstep was a Fox Transporter Barrow, not a chair. How you could mistake one for the other is beyond me. After arranging a collection and returning it, it then had to be "processed" before they could send out the chair. It finally arrived today, just shy of 3 weeks from the order date. 1. Don't believe the "in Stock" next to the item. 2. Don't bother with Priority delivery. You will get your order eventually, but they certainly take their time dispatching. I have since purchased other items such as an expensive match rod and nets but not from Angling Direct. Will not be using you again for online purchases.”

Helpful Report

Posted 1 year ago

“i ordered a fishing bag that was in their promo at the price stated £ 29.99. Luckily I had taken a screenshot of the advert because the bag turned up but not the same as in the promo shot. When I complained to head office , they said take it to the colchester branch and they will change it for the correct one as per advert. Driving 15 miles there and back, total 30 miles, the shop assistant who liked to be known as a sales consultant, way above his position, informed me that he could not order the one in the photo as it would come back as the wrong one again. we discussed this a t length where i asked another question to be told he wasn't listening to me, he must have been in retail all his life.....not! After numerous phone calls to head office,speaking to various people apart from Steve Crowe the CEO, because you cannot talk to him or even email, therefore probably oblivious to what is happening, somebody organised a correct Item, I believe that man was called Gary. after another trip to colchester branch as well, another 30 mille round trip. Being foolhardy enough to order another couple of items from another promo, yet again based on being a member of AD , when I went into store to find the prices advertised were incorrect again, do they never learn? Fortunately a decent staff member called Kyle managed to get this problem worked out and he is to be praised. They really should not be advertising these promos until they learn how to run a business, FACT you tell a minimum of 20 people bad news, you tell only 4 people positive and good news. Surely a company would rather it the other way round. I have used the company over the years at various locations over the south of England. I am a member of 4 fishing clubs and will be spreading my reaction to the apathy behind this once decent tackle outlet. You might have thought they would try to keep their customers happy by upping their game instead of just being anonymous and indifferent to the people that keep them in business.”

Helpful Report

Posted 1 year ago

“i ordered a fishing bag that was in their promo at the price stated £ 29.99. Luckily I had taken a screenshot of the advert because the bag turned up but not the same as in the promo shot. When I complained to head office , they said take it to the colchester branch and they will change it for the correct one as per advert. Driving 15 miles there and back, total 30 miles, the shop assistant who liked to be known as a sales consultant, way above his position, informed me that he could not order the one in the photo as it would come back as the wrong one again. we discussed this a t length where i asked another question to be told he wasn't listening to me, he must have been in retail all his life.....not! After numerous phone calls to head office,speaking to various people apart from Steve Crowe the CEO, because you cannot talk to him or even email, therefore probably oblivious to what is happening, somebody organised a correct Item, I believe that man was called Gary. after another trip to colchester branch as well, another 30 mille round trip. Being foolhardy enough to order another couple of items from another promo, yet again based on being a member of AD , when I went into store to find the prices advertised were incorrect again, do they never learn? Fortunately a decent staff member called Kyle managed to get this problem worked out and he is to be praised. They really should not be advertising these promos until they learn how to run a business, FACT you tell a minimum of 20 people bad news, you tell only 4 people positive and good news. Surely a company would rather it the other way round. I have used the company over the years at various locations over the south of England. I am a member of 4 fishing clubs and will be spreading my reaction to the apathy behind this once decent tackle outlet. You might have thought they would try to keep their customers happy by upping their game instead of just being anonymous and indifferent to the people that keep them in business.”

Helpful Report

Posted 1 year ago

“Hat a joke of a company , paid express delivery, took a week to arrive and didn't send some of the stuff . No reply , customer service shocking !”

Helpful Report

Posted 1 year ago

“Customer Service is non existent. Products have never arrived, customer service will not reply to me and so i have paid and still not received the goods despite waiting 2 weeks and repeatedly contacting them. Disgusting service - AVOID!”

Helpful Report

Posted 1 year ago

“Massively went down hill since Tony left staff haven’t got a clue with bad attitude and expect people to part with there hard earned money. no fresh bait on weekends and staff stay nothing there can do about it I will be taking my business elsewhere”

Helpful Report

Posted 1 year ago

“Joke of a company now! Taken away all means of contacting them, no working phone number, no email addresses. This way no one can complain about paying £10 for same day dispatch an next day delivery, been 4 days and they still haven't even packed the order. Service is the worst it's ever been. Will avoid using angling direct at all costs now. Have a look at total fishing tackle, tackle UK, tackle tavern they all provide much faster service and you can actually talk to some one.”

Helpful Report

Posted 1 year ago

“Has gone down hill terribly since I last used them. Paid for priority delivery last Friday on two items I needed for this weekends fishing. Both items I needed were out of stock in stores near me. Today, a week later one item still hasn’t even been shipped. I’ve spoke to support twice, one when I original thought they missed a item, who then told me it’s shipped separately and I’ll get a tracking code within the day, and another yesterday who said it will defiantly been sent out on tracked 24 and would arrive by today.”

Helpful Report

Posted 1 year ago

“First of all I've used them for years and constantly had small problems. I used them for their competitive prices. My local shop is at Goole which I can't believe hasn't shut as no one uses it much, the staff are not knowledgeable enough about the products they're selling also Goole a few weeks ago didn't even have a waggler float in....Hello!. Being constantly let down at Goole and the staff are obnoxious in my opinion I decided the way to go is online...wrong! I'm still waiting for a 3-5 day delivery 10days later, no updates online two phone calls and emails trying to find out what's happening. I had 3 messages yesterday from a delivery company that contradict each other so here I am none the wiser what's happening or when I'm going to get my items. I will never use again.”

Helpful Report

Posted 1 year ago

“The bigger they get the worse they get this company is a joke, No customer service took two days to get hold of them and priority delivery £9.99 biggest scam going be warned”

Helpful Report

Posted 1 year ago

“I ordered a new pole, which by any means is not a cheap purchase. After being informed by DX it was out for delivery on 2 separate dates, and having taken leave from work to be home to sign for it, it never appeared I contacted Angling Direct who didn’t seem to care that I had wasted two days waiting in for delivery and just told me I can have my money back. Waste of time and having ordered plenty from AD in the past I won’t be ordering anything ever again Don’t bother unless you went to waste two days of your life waiting for something that won’t arrive”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

Angling Direct Reviews