Angling Direct Reviews

Name: Angling Direct
Rating: 3.23

3.2 Rating 39 Reviews

54 %

of reviewers recommend Angling Direct

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3.2

Based on 39 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted some hooks , still wanted to charge £6.95 ! Coulldn't you put them in an envelope ? I asked . No , £6.95 is our standard delivery charge . A very inflexible and unhelpful company .”

Helpful Report

Posted 4 months ago

“Poor delivery service, bad customer service. I was sent the wrong item which was they're mistake and now they won't replace it, so i have paid for something i can't use. Don't buy from Angling Direct”

Helpful Report

Posted 5 months ago

“Taking over a month to sort out an item that was missing a part and I'm still waiting it ridiculous there no urgency to sort it out worst service I have ever incounted.”

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Posted 6 months ago

“Exalent customer service from ryan and the team at Swinton branch 💯 😊 happy”

Helpful Report

Posted 7 months ago

“An awful company, tried to order bits online ..got so far then they want you to sign up for myad before you go any further..came away and went to another site where i ordered bits online without being asked to sign up for things and was less hassle. Wont use angling direct again .”

Helpful Report

Posted 9 months ago

“Only the second time I have been into the Warrington Store and what can I say, well all the staff are very friendly & helpful. Karl has all the time you need and was a great help, I know where I will be going if I need any fishing tackle. Thanks Karl.”

Helpful Report

Posted 10 months ago

“I am looking to restart my fishing and was looking a carp rod and always liked Daiwa, I was a bit dubious of ordering mail order as the last time I ordered rods off a different company several rods had the tips broken off. No need to fear that from AD the rod was very well packed and at a great price. As a result I would have no hesitation of ordering from them again.”

Helpful Report

Posted 11 months ago

“Have used AD quite a bit in the past with reasonable service but recently started looking for a new seatbox and AD were by far the cheapest according to there adverts, unfortunately they had no stock and when I e-mailed about when they would have new stock they replied they won't be. Having talked to many match fishermen about this they laughed and said they have NEVER sold that box at that price and AD's price are always lower when there out of stock . Leaves a bad taste in the mouth and smacks of dishonesty ill be spending my money elsewhere in future”

Helpful Report

Posted 1 year ago

“Ordered a coat for my son who fishes . He says the coat is perfect , lovely , warm and waterproof. Ordered on Monday, standard delivery , arrived on Wednesday!”

Helpful Report

Posted 1 year ago

“Paid for same day dispatch, not dispatched, phoned in, can't tell me when its going out, just wants to refund me instead of fixing the problem. Says they have a stock issue, when queried what it was, I'm told they can't locate it. I say, so its missing? Their reply, no it's not missing, it can't be located. Manager I spoke to Christina apologies for me feeling like not buying from them again. Ridiculous. Rather support smaller businesses and a pay a bit more”

Helpful Report

Posted 1 year ago

“I placed an order on June 7th. Paid £6.99 for priority delivery as it was for a birthday present for my father on June 11th. On June 9th and 10th it was out for delivery but on both days the driver "ran out of time". Yodel customer service advised it would be delivered on Monday. On Monday 13th, it was out for delivery, then the tracking stated it had been refused even though no Yodel delivery had arrived at the premises. On the Tuesday it was out for delivery yet again but this time it stated it was had been refused as the driver had been told I was no longer at that address. Again, no idea where the driver turned up to as it was not the address on the parcel. Once again I spoke with Yodel customer services who said they would put it out for delivery again. On Thursday 16th, I received a delivered notification. When I couldn't locate the parcel, I contacted Yodel AGAIN. They advised it had been delivered BACK TO ANGLING DIRECT. At this point I contacted Angling Direct stating I would like a refund since it was already well past the date I originally required it and could not cope with the incompetency of Yodel any more. Angling Direct customer services confirmed that the parcel had been delivered back to them and that they would process my refund. This was on Friday 17th. We get to Friday 24th and still no sign of my refund, so I contact Angling Direct again and ask when I can expect my refund, only to be told the parcel went out for redelivery and was delivered yesterday (Thursday 23rd). I am currently out of work with Covid so can neither confirm nor deny if the parcel has arrived, however I cannot understand why, after having it confirmed that the refund I had requested last week was being processed, that this resulted in the parcel being sent out for redelivery instead when I explicitly stated I no longer wanted the goods. As of yet, I have not been advised how they intend to resolve the matter but I am not happy with being out of pocket and my refund now being delayed further because of an error they have made. This is by far the worst company I've had to deal with in terms of service and helpfulness - it's been an absolute farce.”

Helpful Report

Posted 1 year ago

“I was looking at buying a Trakker 3 piece winter suit, and looking on the site I saw that in sizes M, L, XL, XXL it is £93.74, but in Small it is £106.24. I am a Disabled lady Angler, I am 5ft 5ins. It seems completely wrong and unfair that I would have to pay a Higher Price for Exactly the same product, just because I am smaller. Angling Direct....you should make your pricing fair to ALL Customers, not just ...errrm MEN.”

Helpful Report

Posted 1 year ago

“The best fishing retailer I have ever used. Easy to order, easy to return if needed. Free delivery on orders £16+. Bought Shimano Stradic 4000 reel, shimano bait runner 4000 FD ST and Drennan match rod, and Drennan feeder rod. All of them served me excellent for 4 years now. No complains and a lot of fishes cough!”

Helpful Report

Posted 2 years ago

“Let me purchase a rod at discounted price AD then emailed me to say item was discontinued and not available, I have sent multiple emails and had no logical response and have even been called by the wrong name, absolutely terrible service was expecting better”

Helpful Report

Posted 2 years ago

“Limited stock assistants no time to help long waits to be served”

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Posted 2 years ago

“Get your priorities in order Angling Direct….. it seems that this company genuinely doesn’t care one iota about the customers, I never received my package only to find out that Royal Mail had lost it ! Angling direct didn’t even send it until the last minute and now 3 weeks later I’m still waiting for my money back … appalling service- no apologies, all I get is more advertising in my emails … as if I would shop there again”

Helpful Report

Posted 2 years ago

“Bad experience when returning an unsuitable item to the local shop to me, the customer service was appalling. The atitude of the shop manger left me very angry I have been a customer for many years spending a large amount of money. Initially I was told to return item by customer services no issues with that but the reception at the shop!! was unwarranted. I will never use this awful company again.”

Helpful Report

Posted 2 years ago

“Order Placed 3 Weeks ago, delivery is since ten days in a german parcel Depot and from Angling direct there are no clear answers or following my dies to sent out a new parcel. Costs me more that 6 Mails at the Moment but Nothing Happens. Last Time placed an Order there.”

Helpful Report

Posted 2 years ago

“Great price great service smashing staff you'd be pushed to find better”

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Posted 3 years ago

“I would just like to thank Steve and his staff at the Hanley branch Stoke on trent for all there help they have been absolute stars as I was a pain ordering an item then reordering thanks guys much appreciated.”

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Posted 3 years ago

Angling Direct is rated 3.2 based on 39 reviews