Angling Direct Reviews

Name: Angling Direct
Rating: 2.78

2.8 Rating 49 Reviews

43 %

of reviewers recommend Angling Direct

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2.8

Based on 49 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke of a company now! Taken away all means of contacting them, no working phone number, no email addresses. This way no one can complain about paying £10 for same day dispatch an next day delivery, been 4 days and they still haven't even packed the order. Service is the worst it's ever been. Will avoid using angling direct at all costs now. Have a look at total fishing tackle, tackle UK, tackle tavern they all provide much faster service and you can actually talk to some one.”

Helpful Report

Posted 5 days ago

“Has gone down hill terribly since I last used them. Paid for priority delivery last Friday on two items I needed for this weekends fishing. Both items I needed were out of stock in stores near me. Today, a week later one item still hasn’t even been shipped. I’ve spoke to support twice, one when I original thought they missed a item, who then told me it’s shipped separately and I’ll get a tracking code within the day, and another yesterday who said it will defiantly been sent out on tracked 24 and would arrive by today.”

Helpful Report

Posted 1 month ago

“First of all I've used them for years and constantly had small problems. I used them for their competitive prices. My local shop is at Goole which I can't believe hasn't shut as no one uses it much, the staff are not knowledgeable enough about the products they're selling also Goole a few weeks ago didn't even have a waggler float in....Hello!. Being constantly let down at Goole and the staff are obnoxious in my opinion I decided the way to go is online...wrong! I'm still waiting for a 3-5 day delivery 10days later, no updates online two phone calls and emails trying to find out what's happening. I had 3 messages yesterday from a delivery company that contradict each other so here I am none the wiser what's happening or when I'm going to get my items. I will never use again.”

Helpful Report

Posted 1 month ago

“The bigger they get the worse they get this company is a joke, No customer service took two days to get hold of them and priority delivery £9.99 biggest scam going be warned”

Helpful Report

Posted 1 month ago

“I ordered a new pole, which by any means is not a cheap purchase. After being informed by DX it was out for delivery on 2 separate dates, and having taken leave from work to be home to sign for it, it never appeared I contacted Angling Direct who didn’t seem to care that I had wasted two days waiting in for delivery and just told me I can have my money back. Waste of time and having ordered plenty from AD in the past I won’t be ordering anything ever again Don’t bother unless you went to waste two days of your life waiting for something that won’t arrive”

Helpful Report

Posted 2 months ago

“Need training in customer service”

Helpful Report

Posted 2 months ago

“Order dispatched quickly unfortunately DX Express couriers they use cancelled on delivery day and moved delivery to a week later, after many unanswered telephone calls sent them an email voicing my complaint one week later still no reply to email, lesson learned that's the 1st and last order from me terrible service.”

Helpful Report

Posted 5 months ago

“AVOID THIS COMPANY AT ALL COSTS NO PRODUCTS IN STOCK AND THEY STILL LET YOU PLACE THE ORDER AND YOU END UP HAVING TO CHASE THE ORDER. CUSTOMER SERVICE IS SHOCKING ABSOLUTELY RUBBISH”

Helpful Report

Posted 5 months ago

“Ich habe ein Paket bestellt und bezahlt, aber ich habe es nicht erhalten. Ich bekam die Antwort: „Es tut uns leid.“ Nicht verifizierter und unzuverlässiger Verkäufer.”

Helpful Report

Posted 7 months ago

“Paid for express delivery several times and never received my order in time. Items are wrong and many missing. Last time I got empty and damaged packaging but the product it self was missing. Sent emails and after 4 days still no answer. Tried to call customer service but held the line for over 30min and still no luck. Completely useless Anywhere else is better then angling direct.”

Helpful Report

Posted 10 months ago

“Wanted some hooks , still wanted to charge £6.95 ! Coulldn't you put them in an envelope ? I asked . No , £6.95 is our standard delivery charge . A very inflexible and unhelpful company .”

Helpful Report

Posted 1 year ago

“Poor delivery service, bad customer service. I was sent the wrong item which was they're mistake and now they won't replace it, so i have paid for something i can't use. Don't buy from Angling Direct”

Helpful Report

Posted 1 year ago

“Taking over a month to sort out an item that was missing a part and I'm still waiting it ridiculous there no urgency to sort it out worst service I have ever incounted.”

Helpful Report

Posted 1 year ago

“Exalent customer service from ryan and the team at Swinton branch 💯 😊 happy”

Helpful Report

Posted 1 year ago

“An awful company, tried to order bits online ..got so far then they want you to sign up for myad before you go any further..came away and went to another site where i ordered bits online without being asked to sign up for things and was less hassle. Wont use angling direct again .”

Helpful Report

Posted 1 year ago

“Only the second time I have been into the Warrington Store and what can I say, well all the staff are very friendly & helpful. Karl has all the time you need and was a great help, I know where I will be going if I need any fishing tackle. Thanks Karl.”

Helpful Report

Posted 2 years ago

“I am looking to restart my fishing and was looking a carp rod and always liked Daiwa, I was a bit dubious of ordering mail order as the last time I ordered rods off a different company several rods had the tips broken off. No need to fear that from AD the rod was very well packed and at a great price. As a result I would have no hesitation of ordering from them again.”

Helpful Report

Posted 2 years ago

“Have used AD quite a bit in the past with reasonable service but recently started looking for a new seatbox and AD were by far the cheapest according to there adverts, unfortunately they had no stock and when I e-mailed about when they would have new stock they replied they won't be. Having talked to many match fishermen about this they laughed and said they have NEVER sold that box at that price and AD's price are always lower when there out of stock . Leaves a bad taste in the mouth and smacks of dishonesty ill be spending my money elsewhere in future”

Helpful Report

Posted 2 years ago

“Ordered a coat for my son who fishes . He says the coat is perfect , lovely , warm and waterproof. Ordered on Monday, standard delivery , arrived on Wednesday!”

Helpful Report

Posted 2 years ago

“Paid for same day dispatch, not dispatched, phoned in, can't tell me when its going out, just wants to refund me instead of fixing the problem. Says they have a stock issue, when queried what it was, I'm told they can't locate it. I say, so its missing? Their reply, no it's not missing, it can't be located. Manager I spoke to Christina apologies for me feeling like not buying from them again. Ridiculous. Rather support smaller businesses and a pay a bit more”

Helpful Report

Posted 2 years ago

Angling Direct is rated 2.8 based on 49 reviews