My second order, not impressed.
I have tried to call to get an estimated delivery date as we are looking after a dog & need the food urgently. I emailed 3 days ago - no response. I have dialled the number about 50 times, keep getting the engaged signal. First time I got through I was told for half an hour I was 6th or 5th in the queue.... gave up..... Today, tried 26 times, engaged. Finally got through, no message the phone rang for 39 mins. They say they are passionate about customer service ?????..... A silly statement as they don’t have any in place... very disappointed. 07763 813463 if you should read this, I would be delighted to hear from you.... IF THERE IS ANYONE THERE !!!!!!
“Really not impressed by Animed, sent my prescription's by email which they received and then I sent by post as a back up. They emailed me to say that the emailed prescription's photos I sent were not clear which is fair enough but knew I had posted them as a backup. Animed said they have never received them after me complainin, I asked for a complaints procedure and still waiting. I have had to purchase another 2 prescription's from my vet now to ensure I receive the medication I had paid for. Dreadful custimer service who does not want to resolve complaints and it is the pets that suffer. You have been warned!”
“First order for Metacam went very smoothly but getting a repeat prescription has been awful. Don't know what the problem is as I cannot contact them. If they have gone bust I wouldn't be surprised with the customer service I received. I will be going elsewhere in future.”
“Exactly the Sam problem as the last reviewer. - “I have had a continuous monthly order for aktivait for the last 6 months. My March order did not arrive and when I sent animed an email stating the details I was told that it was a “technical problem”. I was told to re-order and then let them know the order number so they could send it!” My dog is on life saving medication and I only knew there was a problem when the scheduled medication failed to turn up - even though a week before I had been sent an email saying it was on its way. Their phone was continuously engaged so I couldn’t even discuss the problem.”
“I am new to Animed and recently ordered a large bag of food for my new puppy. It was quite expensive, but Animed were offering it at a reasonable price. However, exactly 7 days after taking my money and placing the order I received an email to say it was unavailable. At the time of ordering it showed as 'in stock' and indeed still does on their web site. They did say they would re-fund me, but that the money would not appear back in my account for a few more days. I have checked my payment account and they have indeed re-funded (hence two stars, not one), but just as they have said, it will be a few days before I am able to access it. They have, in effect held onto my money for some time unnecessarily. Be warned therefore if ordering from these people, particularly if large sums of money are involved, and check that your order really is in stock.”
“I've always used animed for my pets prescription but this time a week and a half after placing the order they still have "issues with the prescription", but fail to advise what the issue is...this has happened twice now on the same order!!! My pet is in desperate need of his meds and it appears they couldn't care less!”
“There was some confusion over the prescription, and it was over the Christmas period, but my order was accepted on Dec 22nd, payment was taken on Dec 27th, and I got delivery on Jan 2nd. Good job it wasn't a matter of life or death.”