“Will no longer be using this company. Last 2 time sensitive prescription items have had to be chased up. Both items have taken 7 days to arrive. I have been promised that a refund will follow for express delivery charge paid. Unfortunately this company is no longer reliable.”
“Customer Service is appalling. 4 times I've had to call re my order status and 4 times I was told it would be shipped 'today' The last 2 I spoke to both said they would log it as delayed and would escalate. The last girl even laughed when I said I had 1 day's supply left and suggested I go back to my vet for meds in the future!! So rude.
I was to receive a call which never happened.
I asked if they could amend the delivery to next day due to now being urgent - they couldn't / or wouldn't
So if you are considering ordering from this company, I strongly recommend you think again.. I will!”
“Absolutely not recommended sent in a Genuine prescription paid online.No email or calls from animed.Sent on 14th July I've had to ring twice its now the 24th July.Animed made an assumption it was a Duplicate certificate that had been used but it stated that the prescription can be used 4 times.If they cared for the customer they could of asked why it was Duplicated and rang the vet to clarify but instead ignore the recommended prescription and just kept the fee paid”
“Animed have let me and my pets down three times! Their communication is appalling and it takes several days before they respond to your emails. I have had to call them a few times and I could hear the customer service representative sighing when I was trying to explain my issue. WILL NEVER USE THEM AGAIN.
Vio vet and Pet drugs have been my saviour, my dog’s prescription medication was delivered within 3 days, no fuss, no stress and most of all peace of mind.”
“Used this company for 2 years plus don’t know what has happened when there update the website couldn't order my dogs tablets with the prescription, tried to call them and now they are asking for proof that I have been trying to contact them. My prescription expires on the 3rd July.”
“Used this company for 2 years plus don’t know what has happened when there update the website couldn't order my dogs tablets with the prescription, tried to call them and now they are asking for proof that I have been trying to contact them. My prescription expires on the 3rd July.”
“Used this company for 8 years plus don’t know what has happened to them emailed prescription rang and paid for tablets with express delivery 4 weeks later nothing can’t get in touch they don’t answer phones had to get onto my bank to get money back never again”
“The Animed website claims to be offering site wide 10% discounts this Bank Holiday weekend. Tried to order 180 Apoquel tablets. No discount was offered. Bogus marketing at its best. Don't be sucked in by this company.”
“My order took 7 days. On the 7th day I contacted them by email. A person called Michelle contacted me and made excuses but never offered an apology she was quite rude too. No customer service skills.”
“Had 12 months prescription and paid for 12 months medication but told only allowed to issue 6 months and had to contact them in another 6 months for the further medication. Telephoned today to be told I am a week out of the time frame and they are not allowed to issue medication and will need new prescription from vet. They also said I will need to pay again for the 6 months!! They advised that the 6 months already paid for would not be reimbursed. Have used Animed for a number of years but never again.”
“I ordered vetoryl for my dog jenks on a live subscription and express delivery and they took 10 days and left my dog with no medication when I rung to complain they hung up on me for being annoyed and haven't yet reimbursed me for having to buy my dogs meds over the counter at my vets, Anna the woman I spoke to was completely unsympathetic”
“Dreadful Company!!!
I ordered life saving medication for my dog over 3 1/2 weeks ago having uploaded my prescription. When I checked back on the website a few days later, to see if it was being processed, it wasn't ! I called and spoke to a member of staff who assured me it was being dealt with. Several days later no order so called again and was told the order was with the pharmacy and I would receive it in a couple of days' I didn't. Now I have received an email from them today, cancelling my order and to try again next week!! I now have to buy the medication at twice the price from my vet as I have run out.
Do not use this company, they are a complete shambles!”
“I ordered a prescription medication last week and my vet emailed the prescription as instructed. However, after 5 days I did not receive the medication. Their website has changed significantly since the last time I used them and at the time of writing (27th Jan 2025) they have removed all contact details from their website except for a postal address.
I had to find their telephone number from another website in order to contact them. Upon contacting them the operator was polite and helpful, but they claimed that my prescription was not sent from my vets.
I've cancelled my order and I'll be using a different service in future.”
“Used to be a great company to with deal, l've used them for a number of years but it seems to of really gone downhill recently.
l made a telephone order for my dogs essential heart medication using a prescription that had already been authorised by their vet and used for previous medication so it should of been straight forward and not needed 2 days clearance like they tell you a new one does. 5 days after l check my account after not having any emails back regarding delivery only to see its not even been processed yet. After a phone call to see what's happening l was told that they've changed their system and their vet hasn't had the prescription (which has already been cleared for a previous order 6 weeks ago ) .
So now they're telling me they don't know when l'll get my dogs meds so its back to my local vets to see if they have any in stock.
They are risking an animal's health and wellbeen with this inept service so l think l'll be taking my business elsewhere now”
“3rd time now trying to get essential prescription for our dog. 1st time rejected due to date being the same as on previous prescription (even though it was a new prescription which our vet could have immediately confirmed by phone). 2nd time rejected because compared to the order, prescription specified the other of the two variations of the medicine (both chemically identical but one chewable, again vet could confirm equally suitable). Now waiting for 3rd time lucky but due to new system which doesn't transfer order history and no response to phone calls, we will definitely never use them again. Having worked in IT for many years I can confirm (1) things do go wrong (2) customers and their beloved creatures must come first (3) After a serious IT issue most companies go out of business within 6 months.”
“Note a great experience with this company. If you want regular on time prescriptions go elsewhere as you certainly will not get the service from these people. No answer when phone them, and replying to emails many many days later, very disappointing 😞😞”
