Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, 36 Sunline Drive, Victoria
Rating: 4.75

4.8 Rating 370 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Location:

36 Sunline Drive,
36 Sunline Drive
Victoria
3029

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Anstel Brands 2 star review on 28th March 2024

Victoria S

Anstel Brands 5 star review on 24th February 2024

Victoria S

Anstel Brands 5 star review on 7th February 2024

Victoria S

Anstel Brands 5 star review on 25th January 2024

Mani

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor experience. I have had emails go back and forth from a fault that could have resulted in a serious injury. It has been fobed off and ive asked for a call from a manager - No call but instead days later i have received a generic email noting my "query is closed". For a company that prides themselves on safety and quality i am appauled with this service received. I would never purchase from your brands again.”

Helpful Report

Posted 1 month ago

Dear Niamh, Thanks for taking the time to leave your feedback. I have taken a look through your warranty claim with us and I can see that it was outside the Manufacturer's warranty period of 2 years therefore Cybex wasn't able to issue a replacement under warranty. I can also see our team did offer a significant discount on a replacement stroller as a way of compensating for the unfortunate situation. We do still uphold that offer if you do wish to take advantage of it. Thanks again for your review, we'll use this to help us improve in the future. Regards Anstel Brands

Posted 1 month ago

“Still can't place order”

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Posted 9 months ago

“Poor quality products”

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Posted 1 year ago

“Where is my order?”

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Posted 1 year ago

Hi Prerona. I can see your order was delivered today :) As it was an international order the delivery time took a little longer than normal - 10 days from pick up to delivery. Hope you received it all ok :) x Anstel

Posted 1 year ago

“Terrible. Immediately passed blame and basically said my emails were wasting time. Disgusting.”

Helpful Report

Posted 1 year ago

Hello Alexandra, I apologise again for your unsatisfactory experience with us. I believe our team has been in touch with you to resolve the matter to your satisfaction. Should you have any further feedback following this we would greatly appreciate it. x Anstel

Posted 1 year ago

“Spent way to much money for such poor customer service”

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Posted 1 year ago

Hi Ivana, Thanks for taking the time to leave a review following your experience with us. I've taken a look at the related enquiry and I'd like to see if we can make this right. I will contact you via email to discuss further. x Anstel

Posted 1 year ago

“Bought a program online earlier in the year. Started using the seat recently with my 5 month old. The harness is awful - it may adhere to Australian standards but it is such poor design from a quality and usability perspective for a product at such a high price point. The resolution was to watch a video of how to use it - I know how to use it. That’s not the issue. The re-design of the harness in the 2022 priam seat clearly highlights how flawed the earlier version was. Would not have bought it if I knew it was going to be so bad. I would have expected a replacement or at least discounted option. Will be telling everyone I know these prams are the worth it.”

Helpful Report

Posted 1 year ago

Hello Rohani, Thanks for your feedback. As you've alluded to you, the buckle design has been improved in the latest 2022 version Cybex Priam. Whilst there are hundreds of Priam owners out there using the previous buckle design without an issue (it usually just takes a little getting used to) we do appreciate that it could be more convenient. So we do offer a 2022 Seat upgrade kit. If you're interested in this please do get in touch with us so we can help you out. All the best! x Anstel

Posted 1 year ago

“Reached out to them about issues with 3 of their products as I bought the gazelle s travel system. They fobbed me off saying this and that when I know the items are faulty and can’t be wear and tear after 5 months! Really not impressed with products quality or service from Cybex considering how much I had to pay”

Helpful Report

Posted 1 year ago

Hi Sandip, Sorry to hear of your experience. As per our email communication, you are based in the UK and your purchase was in the UK, but somehow your enquiry was received by us here in Australia. So we directed your claim to Cybex UK/Europe team as we aren't best placed to assist you from here down under. Hopefully the Cybex UK/Europe team will be able to resolve this for you ASAP, in the meantime we'd greatly appreciate if you can reconsider your review. Thanks so much! x Anstel

Posted 1 year ago

“No one responded”

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Posted 2 years ago

“No response”

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Posted 3 years ago

“Im still waiting on my parcel and its been over 2 weeks”

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Posted 3 years ago

Hello Tomas Thanks so much for taking the time to leave your review. And thanks for making us aware that your order hasn't yet been delivered. I can see that your order left our warehouse less than 24 hrs after it was placed, but has taken over 2 weeks to be processed by Couriers Please. We're following this up with Couriers Please right away and hope to have a response from them soon as to when it will be delivered. If we can't get a response ASAP we'll do what it takes to get your delivered promptly. Also, following Couriers Please' recent communication regarding significant delays, we are now using other carrier methods which are faster so we can deliver a better customer experience. Thanks for your patience & understanding in the meantime. Cheers, Anstel Brands

Posted 3 years ago

Hello Tomas, I can see that your order was finally delivered to you yesterday. Apologies again for this inconvenience, and your feedback has helped us a lot - we are now using couriers with faster turnaround times. Thanks for your patience & understanding while we resolved this, and we wish you & yours a wonderful holiday season. Anstel Brands

Posted 3 years ago

Anstel Brands is rated 4.8 based on 370 reviews