Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, 36 Sunline Drive, Victoria
Rating: 4.75

4.8 Rating 370 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Location:

36 Sunline Drive,
36 Sunline Drive
Victoria
3029

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Anstel Brands 2 star review on 28th March 2024

Victoria S

Anstel Brands 5 star review on 24th February 2024

Victoria S

Anstel Brands 5 star review on 7th February 2024

Victoria S

Anstel Brands 5 star review on 25th January 2024

Mani

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long wait a three day wait turned into 3 weeks to get to my door”

Helpful Report

Posted 1 year ago

Hi Tania, Thanks for taking the time to leave this review, and we do apologise that it took so long for your order to reach you. I can see from our records that your order was shipped within 4 hours of placing your order, so it's clear the delay was with the delivery company, which unfortunately is outside our control. Whilst delays are common in the lead-up to Xmas rush, 3 weeks is indeed a very long time. We'll take your feedback on board and seek to improve our delivery experience in the future! Thanks again and take care x Anstel

Posted 1 year ago

“My wife bought one an UP! newborn high chairs and I have to say the machining was out ( see attached) so we just wasted money on the purchase, plus an evening on the fool's errand of trying to build it. On one side the holes line up, but on the other side they are out by about 1mm, given the wood slots into a groove there is no wiggle room and given there is a weird metal plate we insert ( part of the overly complex design) I can't fix it by drilling the hole properly. We are not the type to make claims, but Anstel should not be selling this, it's expensive, complicated and the machining of the holes does not match. Just a terrible product and the last thing new parents need is stress and expense. The other reviews are good, so maybe we were unlucky, but I'm just going to chuck it out”

Anstel Brands 2 star review on 29th August 2022

Helpful Report

Posted 1 year ago

“Long wait”

Helpful Report

Posted 2 years ago

“Package has not arrived yet - it was sent over a week ago. Courier seems to have lost it, and I spent an over an hour on hold trying to get through to them. They were not helpful once I actually managed to speak to someone”

Helpful Report

Posted 2 years ago

Hello Sarah, Thanks for taking the time to leave a review. We apologise for the less-than-satisfactory experience you've had when placing this order. I will just mention that your order was placed with us 27 December when we were closed. We reopened on 6 January and your order was shipped the same day. Many couriers are experiencing delays at the moment due to ongoing impacts of COVID. However I have raised a query with Couriers Please on your behalf to follow up delivery of this consignment. Hopefully it will be delivered to you very soon. Thanks so much for your understanding. x Anstel

Posted 2 years ago

“Haven't received my order yet. Has been over 3 weeks. Hoping it will arrive after the public holidays are done.”

Helpful Report

Posted 2 years ago

Hi Kate, Sorry to hear you haven't received your delivery yet. As this was shipped in our system a couple of weeks before the holiday break, I'm going to query this shipment with the carrier on your behalf. Apologies for the inconvenience and hopefully it will be resolved very soon. Thanks so much for your patience in the meantime. x Anstel

Posted 2 years ago

Hi Kate, I can see your order was finally delivered this morning. We do apologise for your less-than-satisfactory experience, although as you would be aware there's many shipping delays at the moment. All the best x Anstel

Posted 2 years ago

“Although the product was lovely and delivered in a timely manner, I was upset at the fact that I was contacted after my order was placed requesting more money for postage even though when checking out I had already paid 9-10$ for postage of a bulky item. This is really unprofessional to basically charge someone twice for postage of bulky items especially considering a great deal of the items sold on this site are bulky items.”

Helpful Report

Posted 2 years ago

Hey Charlotte, Thanks firstly for ordering with us, we're so happy you're pleased with the product and turnaround time. Thanks also for providing this feedback, we do appreciate it. And we apologise if your experience with the shipping cost didn't go as smoothly as expected. Whilst we try to offer competitive shipping rates, being located in regional QLD, 7+ hrs from the nearest metro region meant this was considered an exceptional situation. You can see more info on this in our Shipping Policy: https://anstel.com.au/policies/shipping-policy#:~:text=exceptional%20situations Trust that helps, and we do hope you'll be back to shop with us again. If there's anything further we can do to assist, please do get in touch with us anytime. x Anstel Brands

Posted 2 years ago

“Collection of 8 damaged mattresses still not happened”

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Posted 3 years ago

Hello Caroline We apologise for this issue, and thanks for leaving your feedback. As discussed with our team we're getting onto this right away to resolve it ASAP. We appreciate your patience and promise to do better next time. Anstel Brands x

Posted 3 years ago

Anstel Brands is rated 4.8 based on 370 reviews