“3/6/2024 purchased scooter
24/06/2024 Scooter fork snapped.
25/06/2024 Notified Aovopro fork had snapped asked for replacement scooter.
26/06/2024 Email from Aovopro saying they will send replacement part - I accepted.
4/07/2024 Received part and I replaced. I noticed a part was missing form the original fork. (which probably caused the initial failure)
5/7/2024 Notified Aovopro - they said they did not have in stock and me to buy one online, I could find one online as what not 100% what the part is.
10th July the part arrived and I fitted.
28th July - The scooter started making a screaming noise, notified the Aovopro team they told me to send for repair. The scooter came back 15/10/2024 so 6 weeks later!
15/10/2024 - Scooter has be repaired , now the brake acts as an accelerator (which nearly put my son's life at risk!! and Eco mode is not working.
16/10/2024 - Email asking for refund - They have declined saying they will send a part and can not refund as over 30 days
The Scooter was faulty form day 1 so the initial fault was reported with this time frame.”
“Absolute joke...handlebars misaligned with front wheel so sent it back, asked for a refund and nothing...even though it was only a few weeks since I bought it and very very rude when I asked for a refund”
“My daughters scooter broke a month after getting .
I contacted Aovopro and they sent a return label so i returned it for rapair.
It got lost in postage and after 2 months they told me that they would send a refurbished one and the one i received was a broken one somebody else had returned for repair it even had the drecription of what was wrong inthe packaging .I contacted Aovopro and told them what happened and they got me to return it .They have received it but now have stopped returning my emails and have cut contact
I am down €200 and have no scooter i feel robbed and i would not recommend this company or product to anybody in fact i would warn people awayt from them.”
“Worst customer experience ever with this company. My scooter charger stopped functionning after a few months. I contacted their customer support and they sent a new one, till now all good. Few months after same problem, however they send me a new battery instead. I spare you the details of how it went down hills from there as they started ghosting me and not answering when the problem was the charger again. Cheap brand, poor quality and the worst ghosting customer service. Just never buy from aovo.”
“DO NOT BUY THIS SCOOTER!!!!
I purchased the Aovopro Electric Scooter ES80 on 1/13/2024. On 4/26/2024 the METAL handle snapped completely in half while my 17yo 135-lb son was riding it going approximately 16-18 mph. It completely flipped him over causing him to ride the concrete on his face breaking his 2 front adult teeth and giving him several lacerations. He spent one day in the hospital and an entire day was spent at an emergency dentist. This $300 scooter has cost me $17,000+ already!!!!!!
I have escalated this with Amazon, left a review on AovoPro's page, contacted several Safety Recall businesses, as well as contacted the State Attorney. There are several other reviews with this same scooter breaking in the same exact spot.
I have requested a full refund from the company as well as sent them dental and medical bills. I will continue to escalate this until resolved.
Link where scooter was purchased:
Amazon.com : Aovopro Electric Scooter - 8.5" Solid Tires, 350W Motor, Up to 19 Miles Long-Range and 19 MPH Portable Foldable Commuting Scooter for Adults with Double Braking System and App, Black : Sports & Outdoors”
“I purchased a scooter for Christmas for my daughter she didn't have 10 hours use when the accelerator broke while using it causing her to fall off. I contacted aovopro and sent me a return label I sent it and it got lost in transit it took me two months for thyen to send me a replacement and today I received a already broken one with a return label from someone else who obviously tried to return theirs I cannot recommend this company to anyone at all
Posted by Graham Elderfield”
“Very bad experience of after sale service by the company
No reply on repair of the scooter
This is real made in china product because there is no guarantee of the product that will it work or not .”
“Horrible company that would not uphold pricing of an item after cancellation for no reason. Was told to re-order the item with no discount for a MUCH MUCH higher pricing”
“Very poor service still got broken scooter tht my daughter's Xmas broke n no phone number to contact nobody and can't upload photos to show them evidence of the broken parts FM second I set it up screws were lose n now wheel turned n can't use 250 wasted n a sad child wiv no Xmas gift no more”
“my 12 yr old son used his own pet sitting money to purchase the scooter which is absolutely amazing but the box came very damaged. I took pictures same-day and sent txt which unfortunately they did not receive, but after opening the box and seeing damage got a hold of them through PayPal and sent pictures of the damaged scooter as well asking for a simple exchange. this went on for about a month back-and-forth like a hamster wheel. They wanted the same pictures over and over, claiming that that could not have happened and will not allow us to send back and get a new one. 30 day money back guarantee and 2yr warranty is a joke. They do not honor it! As you can see in the pictures, we did try to glue the issue prior to contacting their customer care hoping not to return but didn’t work and I did explain that to them as well.”
“Outstanding customer service from the lovely Olivia fast response very polite and professional wish every customer team was as good excellent, can't fault how helpful avovo are”
“I bought M365 Pro scooter and I am really satisfied. Riding it for 2 months already (240km), Everything is as described. Ride is little harder because of the full wheels, but that was expected. I am 80kg, riding routes in the city that are up and down the hill, and the range is around 20km with my scooter. Definitely recommend :)”
