“Excellent customer service!
I recently had an issue with my electric scooter and contacted AOVO via email. The customer service agent, Kim, was extremely helpful throughout the whole process. Responses were fast, clear, and professional, and they quickly found a solution to my problem.
I needed to replace both the battery and the controller, and they arranged for the replacement parts to be sent out as quickly as possible. Everything arrived as expected, and my scooter is now working perfectly again.
I am very impressed with both the quality of their customer support and their commitment to helping customers. I would definitely recommend AOVO electric scooters to anyone looking for a reliable product backed by excellent after-sales service.
Thank you, Kim, and the AOVO team! Highly satisfied with the experience.”
“DO NOT BUY!!!!! This company will not honor their warrantee. The product is inferior and dangerous. We purchased an ES80 scooter. All was fine until the thing snapped in 2! The matal and welds failed at the based of the stem. Luckily it was going slowly at the time. They responded to email initially and said they would only provide a refurbished scooter, and I needed the original box to return the broken unit. When I questioned this they have then just ignored all my emails for several week... Customer service isn't a thing for them once they've got you're money.”
“Superb customer service - ordered some new disc pads and just over 10 days later they were delivered from China to UK.
Well packaged with tracking updates - really impressed with AOVOPRO - Lovely to be able to get spares when so many companies don’t offer any spare parts or even bother replying to questions. 100% Recommended.”
“This is a company you should definitely avoid. The scooters they sell are of very poor quality, and within a short time, you’ll start experiencing battery and range issues, as well as engine problems. When you contact customer service to request repairs under warranty, they never respond. You simply can’t get anyone to talk to.”
“Their professionalism extended beyond simple communication. The manner in which they handled the entire process showed a deep understanding of both administrative procedures and customer support. This balance of technical efficiency and client care is truly commendable.”
“ABSOLUTELY DISGUSTING BUSINESS!!
DO NOT ORDER FROM THIS BUSINESS, MY SON FELL OFF HIS FAULTY SCOOTER AND WHEN THEY RECEIVED IT BACK VIA COURIER- THEY REFUSED TO SEND A REPLACEMENT AFTER AGREEING TO IT!!!!”
“Terrible customer service response, chat never replied to numerous requests. SBS Scooter came with screen scratches in the basket and a broken headlight. Tried emai as well to no avail. Avoid this company, tried giving them a chance despite reading other reviews, should have known better.”
“Prodotto terribile, ho provato a scrivere alla ditta per lamentarmi che la batteria mi consente di fare solo pochi kilometri e che vibra molto al punto di renderlo pericoloso per la guida e nessuno mi ha risposto. Vorrei cambiarlo ma nessuno mi risponde.”
“Not a good company. The ebike I got had a bunch of issues. From motor issues to simple things not working like the horn. Puncture resistant tires pop after a week of use on regular roads. Definitely get from somebody else not this brand”
