“You stated that this part was compatible with the AOVOPRO AP07 electric scooter. However, when I received it, it did not work. I am very disappointed because I purchased it based on the compatibility information provided. The product did not meet my expectations, and I would like to return it and receive a refund.”
“⭐ 1 STAR — ABSOLUTELY UNACCEPTABLE. DO NOT WASTE YOUR MONEY.
This has been an absolute nightmare from beginning to end.
I ordered a front wheel/rim and tire assembly for my scooter because I needed to get back on the road. After waiting weeks for this order, what did I receive?
THE WRONG RIM — AND THE TIRE WASN'T EVEN ASSEMBLED ON IT.
Seriously?
After all the waiting, shipping delays, and frustration, I opened the package expecting the complete part I ordered, only to discover that the rim was wrong and the tire wasn't even mounted. So instead of receiving a ready-to-install replacement, I'm left with the wrong part and another problem to solve.
This isn't some cheap accessory that I ordered for fun. I rely on this scooter for transportation. Every day I've been without it has created additional inconvenience and expense. I paid this company because I needed the correct replacement part, not because I wanted to spend my time figuring out how to fix their mistake.
The entire experience has been completely unacceptable. Weeks of waiting just to receive the wrong rim with an unassembled tire. That's not a minor inconvenience — that's a failure to deliver what the customer actually ordered.
I shouldn't have to be the one figuring out how to mount the tire, whether the rim is compatible, or how to make an incorrect shipment work. That's the seller's responsibility.
I have never been this frustrated over a scooter part. The amount of time, stress, money, and inconvenience this order has caused is ridiculous.
I paid for a solution and received the wrong part and more work.
If you need a specific scooter part and actually need it to arrive correctly and ready to use, I would strongly recommend looking elsewhere.
Absolutely terrible experience.
0/10 if I could. Never again”
“DO NOT BUY!!!!! This company will not honor their warrantee. The product is inferior and dangerous. We purchased an ES80 scooter. All was fine until the thing snapped in 2! The matal and welds failed at the based of the stem. Luckily it was going slowly at the time. They responded to email initially and said they would only provide a refurbished scooter, and I needed the original box to return the broken unit. When I questioned this they have then just ignored all my emails for several week... Customer service isn't a thing for them once they've got you're money.”
“This is a company you should definitely avoid. The scooters they sell are of very poor quality, and within a short time, you’ll start experiencing battery and range issues, as well as engine problems. When you contact customer service to request repairs under warranty, they never respond. You simply can’t get anyone to talk to.”
“Their professionalism extended beyond simple communication. The manner in which they handled the entire process showed a deep understanding of both administrative procedures and customer support. This balance of technical efficiency and client care is truly commendable.”
“ABSOLUTELY DISGUSTING BUSINESS!!
DO NOT ORDER FROM THIS BUSINESS, MY SON FELL OFF HIS FAULTY SCOOTER AND WHEN THEY RECEIVED IT BACK VIA COURIER- THEY REFUSED TO SEND A REPLACEMENT AFTER AGREEING TO IT!!!!”
“Terrible customer service response, chat never replied to numerous requests. SBS Scooter came with screen scratches in the basket and a broken headlight. Tried emai as well to no avail. Avoid this company, tried giving them a chance despite reading other reviews, should have known better.”
“Prodotto terribile, ho provato a scrivere alla ditta per lamentarmi che la batteria mi consente di fare solo pochi kilometri e che vibra molto al punto di renderlo pericoloso per la guida e nessuno mi ha risposto. Vorrei cambiarlo ma nessuno mi risponde.”
“Not a good company. The ebike I got had a bunch of issues. From motor issues to simple things not working like the horn. Puncture resistant tires pop after a week of use on regular roads. Definitely get from somebody else not this brand”
“AVOID! I brought a scooter which was delivered 23rd April, 5 weeks later my son was riding it when it started making a weird noise then all of a sudden the frame snapped. The scooter is now no good and I am struggling to get any help to have to replaced or a refund! It was my Sons Birthday present. £200 down the drain. AVOID! Amazingly it won't let me upload the images.”
“Absolute awful series. Told us it would help here in three days 10. The communication was appalling. Told us it will get there when it gets there. There was problem after problem with delivery too. Never again.”
“The scooter arrived on time. I went to plug it in and the charger doesn’t work. I took it to my neighbors who has the same scooter and their charger works. I have emailed several times and have not heard a response. This is my third scooter purchased from your company and I will no longer be recommending. I had to put in a dispute with my credit card company since you don’t respond. Waste of money and time!”
“I ordered a scooter from aovopro, These people scammed me! I ordered a scooter in the start of December , then the fedex Deliver people messed up the order and delivered it at the wrong location. I contacted aovopro regarding this, a long process after customer representative send another scooter it also got lost by fedex, even though my address was correct(i only received blank image as delivered msg). Again i contacted customer care they simply ignored my mails, i used another mail Id to contact them , customer care said they will send another scooter and they will dispatch it soon but till now i got no updates. They are simply ignoring customers, I can provide every detail regardy my case. I m very disappointed and if I dont hear from them till coming Monday I will file a police report.”
“3/6/2024 purchased scooter
24/06/2024 Scooter fork snapped.
25/06/2024 Notified Aovopro fork had snapped asked for replacement scooter.
26/06/2024 Email from Aovopro saying they will send replacement part - I accepted.
4/07/2024 Received part and I replaced. I noticed a part was missing form the original fork. (which probably caused the initial failure)
5/7/2024 Notified Aovopro - they said they did not have in stock and me to buy one online, I could find one online as what not 100% what the part is.
10th July the part arrived and I fitted.
28th July - The scooter started making a screaming noise, notified the Aovopro team they told me to send for repair. The scooter came back 15/10/2024 so 6 weeks later!
15/10/2024 - Scooter has be repaired , now the brake acts as an accelerator (which nearly put my son's life at risk!! and Eco mode is not working.
16/10/2024 - Email asking for refund - They have declined saying they will send a part and can not refund as over 30 days
The Scooter was faulty form day 1 so the initial fault was reported with this time frame.”
“Absolute joke...handlebars misaligned with front wheel so sent it back, asked for a refund and nothing...even though it was only a few weeks since I bought it and very very rude when I asked for a refund”
“My daughters scooter broke a month after getting .
I contacted Aovopro and they sent a return label so i returned it for rapair.
It got lost in postage and after 2 months they told me that they would send a refurbished one and the one i received was a broken one somebody else had returned for repair it even had the drecription of what was wrong inthe packaging .I contacted Aovopro and told them what happened and they got me to return it .They have received it but now have stopped returning my emails and have cut contact
I am down €200 and have no scooter i feel robbed and i would not recommend this company or product to anybody in fact i would warn people awayt from them.”
“Worst customer experience ever with this company. My scooter charger stopped functionning after a few months. I contacted their customer support and they sent a new one, till now all good. Few months after same problem, however they send me a new battery instead. I spare you the details of how it went down hills from there as they started ghosting me and not answering when the problem was the charger again. Cheap brand, poor quality and the worst ghosting customer service. Just never buy from aovo.”
“DO NOT BUY THIS SCOOTER!!!!
I purchased the Aovopro Electric Scooter ES80 on 1/13/2024. On 4/26/2024 the METAL handle snapped completely in half while my 17yo 135-lb son was riding it going approximately 16-18 mph. It completely flipped him over causing him to ride the concrete on his face breaking his 2 front adult teeth and giving him several lacerations. He spent one day in the hospital and an entire day was spent at an emergency dentist. This $300 scooter has cost me $17,000+ already!!!!!!
I have escalated this with Amazon, left a review on AovoPro's page, contacted several Safety Recall businesses, as well as contacted the State Attorney. There are several other reviews with this same scooter breaking in the same exact spot.
I have requested a full refund from the company as well as sent them dental and medical bills. I will continue to escalate this until resolved.
Link where scooter was purchased:
Amazon.com : Aovopro Electric Scooter - 8.5" Solid Tires, 350W Motor, Up to 19 Miles Long-Range and 19 MPH Portable Foldable Commuting Scooter for Adults with Double Braking System and App, Black : Sports & Outdoors”
