“Bought Electric scooter, very happy with it. This company is amazing at customer services. When we had a slight problem, it was dealt with extremely promptly. Would definitely be buying from them again and recommending to friends.”
“3/6/2024 purchased scooter
24/06/2024 Scooter fork snapped.
25/06/2024 Notified Aovopro fork had snapped asked for replacement scooter.
26/06/2024 Email from Aovopro saying they will send replacement part - I accepted.
4/07/2024 Received part and I replaced. I noticed a part was missing form the original fork. (which probably caused the initial failure)
5/7/2024 Notified Aovopro - they said they did not have in stock and me to buy one online, I could find one online as what not 100% what the part is.
10th July the part arrived and I fitted.
28th July - The scooter started making a screaming noise, notified the Aovopro team they told me to send for repair. The scooter came back 15/10/2024 so 6 weeks later!
15/10/2024 - Scooter has be repaired , now the brake acts as an accelerator (which nearly put my son's life at risk!! and Eco mode is not working.
16/10/2024 - Email asking for refund - They have declined saying they will send a part and can not refund as over 30 days
The Scooter was faulty form day 1 so the initial fault was reported with this time frame.”
“Absolute joke...handlebars misaligned with front wheel so sent it back, asked for a refund and nothing...even though it was only a few weeks since I bought it and very very rude when I asked for a refund”
“My daughters scooter broke a month after getting .
I contacted Aovopro and they sent a return label so i returned it for rapair.
It got lost in postage and after 2 months they told me that they would send a refurbished one and the one i received was a broken one somebody else had returned for repair it even had the drecription of what was wrong inthe packaging .I contacted Aovopro and told them what happened and they got me to return it .They have received it but now have stopped returning my emails and have cut contact
I am down €200 and have no scooter i feel robbed and i would not recommend this company or product to anybody in fact i would warn people awayt from them.”
“Worst customer experience ever with this company. My scooter charger stopped functionning after a few months. I contacted their customer support and they sent a new one, till now all good. Few months after same problem, however they send me a new battery instead. I spare you the details of how it went down hills from there as they started ghosting me and not answering when the problem was the charger again. Cheap brand, poor quality and the worst ghosting customer service. Just never buy from aovo.”
