“I was a bit sceptical first with the power of the scooter but it really takes well the hill the 20-25 degree hill was a bit challanging but i managed to climb it with around 10km/h and the 15-20 degree with a stable 25km/h (max speed was set to 31km/h also charge level was above 70%). Atfter 6km with 2 hill in -1C and in sport mode with 82kg the battery was around 64%. Also very fast shipping.”
“Excellent delivery time, well packaged, the product work straight out of the box, put a few reflecting on it, and stronger front light, the 4 side light are excellent.”
“I'm very happy to have bought the AOVO scooter because it helps me get to the places I need to go faster, it's a great value for money, it's not so heavy and it's very easy to handle”
“Brought a new scooter and with in a few weeks the screen wasnt reacting with the button i spoke to olivia on email and said they will send a new one out which i still haven’t received the only to tirn scooter off was to charge it now its not even charging or turning on i am not happy with this as with a month or two this should not be happening especially when buying a brand new one from the website”
“I bought an electric scooter directly from the AOVOPRO website. With less than a year of use, the display came off, and the battery had a drastic drop in performance (delivering around 50% of the initial capacity). I contacted the customer service of the website and substantiated my claims with photos, videos, and screenshots from my scooter's app. The person responsible for my assistance - Olivia, who had been responding promptly, offered me a new display and battery, which I thought was a great solution. However, I decided to inquire about the battery replacement process. Olivia promptly sent me a video tutorial on how to perform the replacement. After watching the video, I realized that it required cutting and connecting wires on the scooter's battery. Considering that I lack electrical or mechanical repair skills, I found it very risky to attempt this task, as I could potentially end up damaging the scooter further, which, despite its issues, still functions. Faced with this, I proposed to Olivia that, instead of taking the risk of this repair, I would prefer to receive a voucher equivalent to the value of the offered parts: the new display and battery, in the form of a discount on the website for the purchase of a new scooter. This way, as a consumer, I would have an additional expense, BUT I would have the assurance of owning a fully functioning scooter. Following this proposal, the person responsible for my assistance simply STOPPED responding to me. I sent this email with my counterproposal on 26/10, and after several days without a response, I sent a new email on 30/10, still without a reply. It is absurd to leave a customer with a problem that has already been verified talking to themselves. If this solution was not possible, at the very least, it should have been communicated, and a dialogue should have been maintained to find a reasonable solution. I am completely dissatisfied, not only with the product, which has shown an extremely short lifespan - almost disposable - but also with the customer service that simply leaves a consumer without a response, even after acknowledging the existence of a problem that should be resolved.”
“Il monopattino è arrivato in tempi brevi, non deve essere assemblato, si presenta con ottimi materiali, la frenata è buona e la carica dura molto. ottimo rapporto qualità prezzo.”
“Very bad customer experience, as my scooter faced a E7 error ( motor issue) in 3 months of purchase, as I have mailing the customer service for months and i have not receive the motor. the customer support assistant have delayed saying that they are in holidays and motors are not available in stock, which is very disappointing and i am not able to use scooter. the warrant is not helping me.”
“Seems well built and quick, suspension works well and battery lasts quite a while. Had a problem with the controller but they are sending a replacement. Good price for the scooter.”
